Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 100

Technical Review User Testing Vision Weak Development Team 100

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Top Rated Awards are based entirely on reviews and customer sentiment.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

The Product Coalition

FEBRUARY 12, 2024

Or as ordinary a day in a large company gets… during COVID. I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. Ken Blanchard.

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

The Product Coalition

FEBRUARY 3, 2022

Follow the Breadcrumbs of Who is Using What, and Not Just Who is Investing in What, for a Bigger Picture of Where We Sit Today Photo by David McBee from Pexels If you follow the pundits and tech leaders like I do, there seem to be “two trains running” re: what is and isn’t Web 3.0. Namely, “who” owns its core components is a hot topic.

Technical Review 134

Technical Review Technology Onboarding KPIs Customer Experience 134

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 110

Technical Review Research Software Software Review Systems Review 110

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

Employees routinely say that the best places to work are some of the big tech companies. Few other industries provide their workers with the perks commonplace at companies like Google , Facebook , or Twitter. However, it's very challenging to get a full-time position at many of these companies.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

Product Talk

MARCH 13, 2024

Question: What advice do you have for companies moving from functional teams to value-driven, cross-functional squads? This question came from Joel Beverley , Co-founder at RotaCloud , who explained that his company is looking to restructure from platform teams (e.g. The company was facing several problems with their old approach.

Research Software 291

Research Software Weak Development Team Feedback Software User Testing 291

Product Talk

MAY 4, 2022

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

Research Software 196

Research Software Feedback Software Product Research Data Visualization 196

Product Management University

JULY 31, 2023

The career paths for sales engineers (SEs) and solution consultants (SCs) are wide open due to the blend of business and technical skills, sales skills and positioning expertise required to succeed in this role. Provide technical expertise during the sales process. Are Sales Engineers and Solution Consultants the Same?

Feedback Software 130

Feedback Software Consulting Engineering Technical Review 130

ProductPlan

SEPTEMBER 2, 2021

They hold qualified women back from climbing career ladders and reaching a senior product leadership position. Product management has long been a field where women have thrived and significantly impacted their companies and industries. Yet, they’re still stubbornly absent from the leadership teams in far too many organizations.

Leadership 81

Leadership Technical Review Reporting Tools Customer Experience 81

The Product Coalition

SEPTEMBER 29, 2023

According to an article by McKinsey & Company , the future of work post-COVID-19 brought significant challenges in clearly defining employee roles. Role Dysfunction in Companies: Unraveling the Mysteries of Organizational Complexity Have you ever found yourself in a meeting thinking: “Wasn’t John in charge of this?” And guess what?

Technical Review 128

Technical Review Systems Review Document Article 128

Johanna Rothman

JANUARY 19, 2021

If you tell the truth, you'll embarrass yourself and the company. If you don't tell the truth, you'll blame the people in the company who tried to do a good job. Technical debt accrues when we consciously make short-term decisions that we suspect are not correct for the long term. Technical debt incurs many kinds of costs.

Leadership 129

Leadership Technical Review Reporting Tools Consulting 129

bpma ProductHub

DECEMBER 28, 2017

Boston Women in Product 2017 Year in Review: By Emera Trujillo. Emera Trujillo is a senior product manager at MediaMath, a global technology company that is leading the movement to revolutionize traditional marketing. 2017 has been an exciting year for Boston Women in Product. By the numbers.

Technical Review 170

Technical Review Events Workshop Technology 170

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. AI product managers share several responsibilities and functions with technical product managers. This is a plus when coordinating with the technical team.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Mironov Consulting

MAY 18, 2024

Something that comes up periodically in my product leadership coaching sessions: “As a Director or VP of Product, how do I get folks outside my immediate span of control to make improvements or do their jobs better or take my advice?”    (BTW, every company has a unique culture.  Share job links widely. 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 95

Leadership Technical Review Data Visualization Vision 95

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

Being one of the largest tech companies on the planet, it should come as no surprise that landing a job at Facebook is not necessarily a walk in the park. This is especially true if you're looking to join the technical program management team. Currently, the company splits its TPMs into two groups.

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Paul Adams: Yeah, it definitely did.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Johanna Rothman

AUGUST 12, 2021

I saw that in an organization that had management signoff for changes the technical people made. Over those 10 years, the technical teams created more robust testing and deployment scripts. The effects of that batching: Every change requires several days of delay because the managers need to review the changes. Then three.

Leadership 130

Leadership Technical Review Agile Travel 130

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 122

Enterprise Research Software Feedback Software Strategy 122

Mironov Consulting

FEBRUARY 27, 2023

 Usually the discussion is highly technical: APIs, data transformation, feature ladders.  But  Imagine that we’re an MRP software company with thousands of manufacturing and logistics customers, mostly running our older on-premise application.  We’ve political) issue , not a technical issue.

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

People-First Product Leadership

MARCH 24, 2024

His people-first leadership approach lives on through his son who recognized his father’s skills and ability to lead by example. They understand in the absence of learning, companies are doomed to repeat old practices. Companies, like people, evolve over time. I won’t ruin the movie for you.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

People-First Product Leadership

OCTOBER 1, 2023

I’ve been at a number of product events recently where conversations turned to fractional work, joining or launching a startup, or simply taking time off due to a lack of opportunity in one’s current situation. We came up with a few potential factors. By doing so you are acknowledging the talent found in your team.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

Mind the Product

JANUARY 19, 2021

Georgie Smallwood, Chief Product Officer at Tier Mobility, joined us on the podcast to chat about the differences in working for earlier stage companies and those that are scaling up. In this episode, sponsored by Pendo , listen to learn about: * Product Management in transport tech. * The different stages of tech companies. *

Startups 179

Startups Feedback Software Technical Review Product Research 179

Intercom, Inc.

AUGUST 18, 2022

There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the engineering org forward. How would she provide the right technical direction for the company?

Engineering 204

Engineering Software Review Technical Review User Testing 204

The Product HQ

MAY 10, 2024

Thanks to new and emerging technologies, huge amounts of data are being processed, analyzed, and utilized every day. They have to be experts in their field, possessing a range of both technical and social skills. On the technical side of things, companies expect product managers to have a deep level of data science knowledge.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Technical Review 52

Roman Pichler

SEPTEMBER 11, 2023

But in practice, organising teams around products can be challenging, especially when a company lacks a clear understanding of what a (digital) product is and if it does not embrace a product-led way of working. This individual leads the product team, not by being the boss but by exercising emergent leadership.

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

Intercom, Inc.

OCTOBER 5, 2022

Lara Hogan is an author, public speaker, and coach on management and leadership. Over the years, she worked in jobs such as Engineering Director at Etsy and VP of Engineering at Kickstarter, growing emerging tech leaders, demystifying public speaking , and championing engineering management. And the book was born.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

People-First Product Leadership

JULY 17, 2023

“To get better at [leadership and] management you have to get better at understanding people” The article highlights five lessons from the author’s own experience, and guidance of mentors, which helped him to develop as a leader and manager. Similar to tech debt, there will be undesired consequences later on.

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

The Product HQ

MAY 10, 2024

As artificial intelligence technologies continue to evolve and become more mainstream, so too does the demand for machine learning product managers grow among startups and Fortune 500 companies alike. Machine learning product managers play a major role in the advancement of machine learning technology. Keep on reading then.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

Modus Create

MARCH 3, 2020

The Reston Exec Tech Conversations series was created to give those leaders a forum to connect with their peers. Reston is the tech center for the greater DC area, with a rich history of innovation in the public and private sectors. The concept of “online watering holes” where technical talent congregates was discussed.

Technical Review 52

Technical Review Feedback Software CTO User Testing 52

Lenny Rachitsky

FEBRUARY 22, 2024

. • Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. The company values transparency and open communication from everyone, including leadership.

CTO 86

CTO Feedback Software Analytic Tools Data Visualization 86

Modus Create

JULY 8, 2022

Companies like Microsoft, Verizon, Volkswagen, Pfizer, Sony, and Amazon are reaping the benefits of development and delivery at scale. A transition to micro frontends isn’t merely a change of technology but also an organizational change. It also requires experienced leadership to execute. Slow Release Turnaround.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95

The Product HQ

APRIL 20, 2024

Product managers also have essential soft skills such as communication, leadership, empathy, collaboration, understanding customers, and strategic thinking. That said, this position demands proficiency in both technical and social areas within the role. This allows you to gain practice in using essential social skills.

B2B 52

B2B User Testing Research Software Analytic Tools 52