Intercom, Inc.

SEPTEMBER 15, 2021

And that’s why he co-wrote Play Bigger: How Rebels and Innovators Create New Categories and Dominate Markets with startup advisors Al Ramadan, Dave Peterson, and Christopher Lochhead. The book aims to help companies apply category design to open new markets and create new demand. Kevin Maney: Thanks, Liam.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Roy Madden

DECEMBER 14, 2021

New Feature. You can now build your own feeds in Feedly for websites without RSS. You already follow your favorite blogs, news sites, research journals, and more in Feedly. But when you come upon a site without an RSS option, what do you do? That’s why we’re so excited to announce Feedly’s new RSS Builder.

Research Software 144

Research Software User Testing Enterprise Article 144

Intercom, Inc.

SEPTEMBER 23, 2021

For Shep, the best companies tend to look outside of their industry for ideas on how to build personal, long-term relationships with their customers, and we’ve certainly had that experience ourselves. Ask yourself what are your favorite companies and why you love them. Uncover what makes customers tick. There and back again.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Intercom, Inc.

DECEMBER 20, 2022

Make sure you don’t miss any highlights by following Inside Intercom on iTunes , Spotify , YouTube , or grabbing the RSS feed in your player of choice. And so, when you hear from some of your best people you’re moving slower than you used to, that’s not good news. Intercom on Product: Speeding back up when momentum drops.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Roy Madden

OCTOBER 19, 2021

Impact Curating relevant content for newsletters to inform recipients across the company Spending less than 1 hour daily on Feedly to select relevant insights Discovering and organizing open-source biopharma news in one place. Sienna is a Knowledge and Insights Advisor at a top 10 pharmaceutical company in Australia.

Research Software 116

Research Software Data Visualization Reporting Tools Analytic Tools 116

Intercom, Inc.

OCTOBER 21, 2021

When companies try to be all things to all people, they end up not being very good. Make sure they have the proper tools and resources to do their job, and the whole company is aligned around that mission. You can subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Intercom, Inc.

APRIL 1, 2021

If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice. I just appreciate you all thinking I would have some new stories to share, which I do, and then having me back. Off the beaten track. Janeen: Wow!

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Intercom, Inc.

MAY 25, 2022

But we’re not here to be the bearers of bad news, there’s any number of VC thinkfluencers out there who can do that for you on Twitter. To keep morale up, keep communicating the mission and vision for the company and remind people the work they’re doing is important. Many companies are slowing hiring. The slump ahead.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

SidsAvenue

JANUARY 10, 2012

You could add the RSS feed if the articles you are reading on the topic, the RSS feed of the articles you liked about a topic Add pictures Add products for review You can have polls Ask the audience of your lens to comment Add your own content. Shares an RSS feed of the links that he refers for the project.

Research Software 40

Research Software Technical Review Reference Software Review 40

Intercom, Inc.

DECEMBER 21, 2021

Make sure you don’t miss any 2022 highlights by following Inside Intercom on iTunes , Spotify , or grabbing the RSS feed in your player of choice. But as the company grows more complex, will you be able to keep it? Des Traynor , Co-founder and CTO of Intercom. Paul Adams , SVP of Product at Intercom.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

JANUARY 31, 2023

☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Here are some of the key takeaways: The ability of ChatGPT models to process natural language in multi-sentence conversations continues to improve and unlock new possibilities. What follows is a lightly edited transcript of the episode.

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Intercom, Inc.

JULY 26, 2018

One of the hardest moments of Josh Pigford’s career came with the surprise news that Baremetrics had just six to eight weeks of runway left. It came down to the culture they had created together, which against all odds overcame the fact that the company was entirely remote. He searched for ways to cut costs. Hard conversations ensued.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Roy Madden

JULY 28, 2020

Streamline your biopharma intelligence by adding custom ClinicalTrials.gov feeds to your Feedly. Cut through the noise and build custom RSS feeds on ClinicalTrials.gov with the information you need. You are the head of an AIDS research program in a large pharma company. Subscribe to your custom CT.gov RSS feed.

User Testing 84

User Testing Reference Demo Article 84

All About Product Management

APRIL 29, 2007

Product managers who analyse the value chain aid in increasing their company’s profitability and therefore return on investment (ROI). Michael Porter’s value chain analysis is usually applied to the processes that would occur in a typical manufacturing company. At no point in time can an online company afford to be stagnant.

Technical Review 48

Technical Review Research Software White Paper Product Management 48

Intercom, Inc.

FEBRUARY 7, 2019

You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Matt: Our guest for today’s show is Shishir Mehrotra, the CEO of Coda, a new type of doc. I started my first company, which was called Centrata. If you enjoy our conversation, check out more episodes of our podcast.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Intercom, Inc.

JULY 14, 2022

Companies are ramping up their efforts to increase retention and create sustainable relationships with their customer base – and, those who are providing an exceptional customer experience are seeing the biggest impact on their bottom line. How are you feeding back customer insights to the product team? Always a salesperson.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Intercom, Inc.

JULY 9, 2020

We hear about his time at Atlassian before G2 and the differences in approach to SEO at both companies. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. And then the product would spread from developer to a team, and then from team to department, from department to a whole company.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Product Talk

APRIL 19, 2023

Teresa also uses the Reader product to save anything she reads on the web—RSS feeds, Twitter lists, PDFs, articles, etc. Teresa is now able to highlight passages in news articles, blogs, tweets, and even podcasts and YouTube videos. ©2022 " Product Talk " Use of this feed is for personal non-commercial use only.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Intercom, Inc.

APRIL 26, 2018

A veteran of the advertising and video gaming industries, he has started (and sold) two technology companies and has taught at Stanford’s Graduate School of Business and the Hasso Plattner Institute of Design. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Short on time?

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

Intercom, Inc.

MAY 28, 2020

Aircall, “ the phone system for modern business ,” goes far beyond the call centers of old by playing well with third-party integrations that allow companies to do everything from viewing customers’ history and call transcripts in their CRM to making or receiving calls directly within Intercom Messenger. Retention is the new conversion.

Customer Experience 186

Customer Experience Government Agile Marketing 186

Intercom, Inc.

JANUARY 20, 2022

If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

SEPTEMBER 26, 2018

You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. My first job was working on the website for Oakley, the sunglasses company. And when I read the news, I’m stressed about that. Stewart: How do the ideas in your book scale at a team or company level? Short on time?

Books 128

Books User Testing Weak Development Team Messaging 128

Intercom, Inc.

FEBRUARY 17, 2022

Here are a few key takeaways: You can usually discover the brand’s voice by talking to the passionate, excited, hard-working employees in your company. Swearing and radical honesty are strategies most companies steer away from, but if used well, they can be surprising and come off as more honest and authentic. Lean into the mojo.

Marketing 209

Marketing B2B Data Visualization Branding 209

Intercom, Inc.

JUNE 25, 2020

We’ve also been hearing how we can do better, where we can help and where we need to listen – as a company and on an individual level. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. We also discuss anti-racism, representation, privilege and talk through real stories and examples.

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223

Intercom, Inc.

JUNE 27, 2019

If you enjoy the conversation and don’t want to miss the rest of the series, you can subscribe on iTunes or Google Podcasts , stream on Spotify or Stitcher , or you can grab the RSS feed in your player of choice. We have design critiques , like most other companies out there. Devising the Product Forum. Paul: Exactly.

User Testing 172

User Testing Customer Feedback Product Research Customer Experience 172

Intercom, Inc.

JANUARY 24, 2019

Here are five quick takeaways: Mike is looking for two characteristics in the companies he chooses to incubate : one is customer validation, and the second is strategic fit into a promising theme Salesforce has identified. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. You’d meet with these tiny companies, and they’d be like, “We’re more of a platform.”

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Intercom, Inc.

MARCH 4, 2021

A lot of new businesses fall into the trap of going after capital before figuring out a business plan. But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company. You can subscribe on iTunes , on Spotify , or grab the RSS feed in your player of choice.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Intercom, Inc.

OCTOBER 13, 2021

There’s a massive disparity in how people approach the role of a PM, depending on where they’re working, the products they’re developing, or even the culture of the company. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Naturally, this presents many challenges.

Product Management 118

Product Management Product Manager Management Management 118

Intercom, Inc.

OCTOBER 29, 2020

In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I love building products, building teams, building companies.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

FEBRUARY 8, 2018

But in today’s world there’s tension between a very broad general purpose design system and an in-house design system for a given company that’s very specific and tailored to them – like our Full Stack Design System , for example. You can subscribe to it on iTunes or grab the RSS feed in your player of choice.

Feedback Software 191

Feedback Software Customer Experience User Experience User Testing 191

Intercom, Inc.

APRIL 9, 2020

You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. And in some cases this is good news, but in others it’s not. But we recently made Intercom free for non-profits in the fight against COVID-19, so this has been a wonderful new stream of conversations for us.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

DECEMBER 16, 2021

In this book, Andrew provides a practical framework for how companies like Google, Uber, Dropbox, and Tinder use them to break through the competition and reach the holy grail of viral growth. While in some companies, like Uber, growth is bound by geography, others, like Airbnb, have a global network effect.

Reporting Tools 138

Reporting Tools Customer Experience Books Startups 138

Intercom, Inc.

FEBRUARY 18, 2020

By having clear goals on a daily basis – that feed into your team’s weekly or quarterly goals – you’re best placed to achieve that collective success. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Making every day count. Quality over quantity.

Product Research 193

Product Research Software Review Startups Definition 193

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As From churn to acquisition. Francis: Absolutely. Well, thanks a ton for having me.

Data Visualization 118

Data Visualization Analytic Tools Research Software Feedback Software 118

Andrew Chen

MAY 28, 2019

While podcasts differ widely in terms of content, format, production value, style, and length, they’re all distributed through RSS, or Really Simple Syndication, a standardized web feed format that is used to publish content. For podcasts, the RSS feed contains all the metadata, artwork, and content of a show.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

While podcasts differ widely in terms of content, format, production value, style, and length, they’re all distributed through RSS, or Really Simple Syndication, a standardized web feed format that is used to publish content. For podcasts, the RSS feed contains all the metadata, artwork, and content of a show.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40