Product Innovation Educators

OCTOBER 16, 2023

It’s an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences. When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too.

User Testing 105

User Testing Product Research Customer Experience User Friction 105

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Product Innovation Educators

MAY 6, 2024

These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. Click here to download the Action Guide. Thank you for taking the journey to product mastery and learning with me from the successes and failures of product innovators, managers, and developers.

Weak Development Team 79

Weak Development Team Strategy Download Technology 79

Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Everyone who owns a smartphone”, “Business users and consumers”. Vision Captures Product Idea or Business Objective. Target Group is (too) Big and Heterogenous.

Vision 300

Vision User Testing Research Software Product Research 300

Intercom, Inc.

JUNE 23, 2020

Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Customer support is undergoing massive, irreversible change.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Gainsight

JUNE 20, 2022

This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. A Customer Stakeholder Dichotomy.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. Mark has 20+ years experience implementing human-centered design to solve difficult problems.

Research Software 131

Research Software Weak Development Team UX Analytic Tools 131

Lenny Rachitsky

APRIL 2, 2024

“How Duolingo reignited user growth,” by Jorge Mazal , is my #1 most popular post of all time. In the past five years, Sean’s team has grown Duolingo’s daily active users from 5 million to nearly 30 million today (over 6x!) You get 20k new users per day just from word of mouth.

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

ProductPlan

OCTOBER 6, 2021

But at the same time, 96% of those same leaders say they don’t have the time for strategic thinking and planning. So why is it so difficult to find time for strategic thinking and planning? Time Management. Time management remains an essential theme for product teams because there aren’t enough hours in the day.

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

Alchemer Mobile

NOVEMBER 9, 2022

I don’t have enough time in my day. My team is too small. If you feel like you have too much to do, it might be time to restructure your to-do lists in order to adjust the priorities of your responsibilities. Not enough time in the day. LifeHacker has endless tips and practices to experiment with. We hear ya.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 138

User Testing Feedback Software Product Research Research Software 138

Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. If your team isn’t reaching their goals, what are you doing as a leader to help them get up and over the line? This coaching helps them drive their team and their company to greater productivity and higher sales. Download the template here.

Weak Development Team 175

Weak Development Team Data Visualization Outbound Sales Training 175

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there. There’s no relationship here at all.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Set up custom events to track user activities.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

The Product Coalition

DECEMBER 21, 2020

If you let yourself get carried away, it’s really, really hard to tell the difference between a good and bad one. There’s nothing worse from a personal and business perspective than investing your time, money, and effort into an idea, only to find out no one wants it or needs it. New ideas are exciting. Is there a place for it?

User Testing 154

User Testing Product Research Research Software Feedback Software 154

Usersnap

NOVEMBER 6, 2020

More than 90% of the downloaded apps are deleted after one use. Similarly, 88% of users don’t return to a website after bad user experience. So what’s a developer to do? Also, you need to make sure that you get the right hosting platform so that your website’s performance experience no lags.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Engineers will hear different insights during your customer interviews. To get engineers involved in continuous discovery , Ellen began by inviting them to participate in customer interviews.

Product Research 235

Product Research User Testing Engineering Testing 235

Mixpanel

SEPTEMBER 30, 2021

But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Why use both user interviews and product analytics? To get into how to balance product analytics with user feedback, I’ll start with a bit more on why I, wonky Mixpanel guy, believes both are very important.

Data Visualization 111

Data Visualization Analytic Tools User Testing Customer Feedback 111

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Centercode

NOVEMBER 13, 2020

Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Your customers have hundreds of products to choose from when using your streaming service. Device Compatibility. Your Path to Success. Load Testing.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge.

Onboarding KPIs 121

Onboarding KPIs Analytic Tools Research Software Data Visualization 121

Userpilot

AUGUST 31, 2023

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. What is Google Analytics?

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Who is a customer onboarding specialist? What do they do?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Product Innovation Educators

NOVEMBER 22, 2021

The Kano Model uses two axes—satisfaction and execution—and shows how customer satisfaction depends on execution for each feature. It divides customer preferences into five different categories: Basic functionality—features customers expect, e.g., voice calling capability on a mobile phone. 9:12] Tell us about the RICE Method.

Customer Experience 80

Customer Experience Weak Development Team Customer Satisfaction Advertising 80

Alchemer Mobile

DECEMBER 5, 2022

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. This is about how companies communicate with their customers in the mobile world.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Product Innovation Educators

SEPTEMBER 4, 2023

Bob believes that strategy is derived from a combination of experience, insight, and creativity. 9:00] Who is responsible for developing product strategy? I’m a big proponent of developing strategy with a team, but there does need to be one person accountable for it. Download the framework.

Product Strategy 121

Product Strategy Strategy Weak Development Team Framework 121

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? The TL; Why Gather Product Feedback During New Customer Onboarding?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. Dashboard in Heap.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

OCTOBER 13, 2021

In only 2 years, the number of worldwide downloads will approach almost 300 billion! Functional testing As practice shows, mobile users are intolerant to low-quality software ? less than 20% will use an app after failure for the second time. The response time also matters for a successful way of handling the load.

User Testing 115

User Testing Product Research Testing Weak Development Team 115

Product Innovation Educators

SEPTEMBER 25, 2023

With us is the creator of Instafloss, serial inventor, and two-time founder, Eli Packouz. At the time I had already founded a company, and we had come out with seven products. If we break down the first problem, there are three reasons people don’t floss: It takes too much time. I found there are two problems: In the U.S.

User Testing 120

User Testing Product Research Customer Experience Customer Feedback 120

Product Innovation Educators

JANUARY 2, 2023

Our guest has had good experience creating roadmaps from objectives and key results (OKRs), and he is going to tell us how. If you’re a customer-led organization, almost every idea is a pretty good idea. 6:46] Have you found times when the strategic objective wasn’t the most helpful thing to guide OKRs?

Roadmap 108

Roadmap Weak Development Team Customer Experience User Testing 108

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort? TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. Mark has 20+ years experience implementing human-centered design to solve difficult problems.

Research Software 62

Research Software Weak Development Team UX Analytic Tools 62

Product Innovation Educators

OCTOBER 26, 2020

Simple steps product managers can take to become Time Rich. When he started his own company, he needed to learn how to actually work, and what he learned was how to get twice as much done in half the time. His name is Steve Glaveski and we discuss his system for getting more accomplished in less time.

Customer Experience 85

Customer Experience Weak Development Team User Testing Product Research 85