Gainsight

MARCH 14, 2023

My previous role helped me to get to know many of the members of our amazing Customer Success (CS) community , to grow the community by welcoming our Product Experience colleagues, and even to select I nSid ed as our online community platform several years before we acquired them. Community + Education: What’s Next?

Education 52

Education Certifications Customer Experience Webinar 52

Userpilot

DECEMBER 7, 2021

Several professional courses help you acquire the needed skills for a successful career in product design or user experience design. Also, it doesn’t help that many organizations use both terms interchangeably, making it harder for early-career folks to understand the differences between these roles. ” UX designer.

UX 97

UX Research Software User Testing Analytic Tools 97

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. A world-class creative hub. Liam Geraghty: Hi, there.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

Gainsight

OCTOBER 22, 2020

A noticeable trend reveals that product, like customer success, relies on every part of the organization to deliver outcomes. Hubspot is a growth platform that enables your business teams and organizations, or Hubs, to work collectively. The understanding is that each Hub is powerful alone but better together.

Feedback Software 52

Feedback Software CTO User Testing Customer Feedback 52

The Product Coalition

OCTOBER 26, 2020

They are key factors influencing a digital product’s success. Since the establishment, this team has shipped more than 700 successful projects for businesses of all sizes, including startups, SMEs, medium-sized businesses, and large enterprises. The team states that its founders started their careers as building architects.

Customer Experience 93

Customer Experience Research Software User Experience User Testing 93

Gainsight

FEBRUARY 12, 2019

So it’s starting to look like a pretty ingenious career move to get into the customer success profession. On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. The clear market leader among dedicated customer success solutions is Gainsight.

Reporting Tools 56

Reporting Tools Technical Review Certifications Software Review 56

The Accidental Product Manager

JUNE 26, 2023

The first was that airlines would keep on using big, congested hub airports to transfer their passengers between connecting flights. We want to know what our customers are going to be looking for once we have been able to successfully create our product. It’s your product – it’s your career. The world changed.

Airlines 65

Airlines Product Management Product Manager Management 65

Amplitude

APRIL 7, 2021

Director of Customer Success, EMEA. I’ve had two distinct chapters in my career. I’ve since worked in both customer success and operation/strategy roles, first at Optimizely, and now at Amplitude. I lead the Customer Success team here in Europe. First up in the series: Adrian Gregory, Sr.

Customer Experience 52

Customer Experience Vision Startups Roadmap 52

Userpilot

JANUARY 28, 2021

We’ve decided to go against the grain and compile a list of tips on how to break into the product management career by experienced PMs + feature the story of John Fontenot – a sales-guy-turned-Project Manager – who is now working on building the first Bootcamp for aspiring PMs – Path2Product.

Research Software 98

Research Software Customer Experience User Testing Feedback Software 98

Mind the Product

JANUARY 7, 2019

That’s me, giving my “Customer Obsession” talk at ProductTank in SF. Think about the challenges you faced in your career. Here are some sources for talk ideas: Key challenges or conflicts in your career, your product, or your company’s life. Have you ever watched a speaker and said to yourself, “I could do that!”?

Product Research 124

Product Research Data Visualization Feedback Software User Testing 124

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Modus Create

JANUARY 15, 2019

These are the activities that create skills accretion that cannot be prescribed by a graphic of a stair-step career ladder which requires no thought or dissidence from the employee. Instead, individuals now take an eCommerce, consumeristic view of managing their own career. Conclusion.

Software Review 69

Software Review Agile Technical Review Finance 69

Userpilot

JUNE 13, 2022

If you want to pursue a career in product marketing or seek more information on the concept, then you should read the Product Marketing Alliance blog. The Product Management blog is perfect for individuals looking to start a career in product management and development. Keeping up with the top SaaS blogs.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Accidental Product Manager

JUNE 1, 2020

Restaurant product managers are scrambling to change their product development definition and find ways to keep the doors (virtually) open even as their customers are being urged to stay home. The good news, if indeed there is any, is that customers still like the food that restaurants serve and they would like to eat it. Wendy’s Co.,

Product Management 65

Product Management Product Manager Management Management 65

Business of Software Conference

DECEMBER 28, 2023

Search Amazon for customer reviews on industry-related products or books. Adding personality to your website copy and content is what grabs customers’ attention, piques their interest, and drives them to take action and buy from you. This can be a lot more successful than you (or your company’s C-level executives) might think.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

The Accidental Product Manager

FEBRUARY 19, 2018

McDonald’s product managers need to take a look at their product manager job description and realize that they have a new job on their hands: they need to figure out how they’re going to go about capturing younger customers. The Challenge That McDonalds Faces With Younger Customers. Social media is a big deal.

Customer Experience 69

Customer Experience User Testing Product Management Product Manager 69

ProductPlan

MARCH 28, 2019

UX issues may be overlooked, business concerns might be missed, customer relationships can suffer, and the rest of the team will be forced to scramble and pick up the slack. Leadership has a massive influence on a product manager’s day-to-day life at a company, as well as their overall career trajectory. The manager.

Product Management 89

Product Management Product Manager Weak Development Team Technical Review 89

The Product Coalition

JULY 20, 2018

In this article we’ll run through 4 examples of brands that are using their digital presence and products to enhance customer experience and mould their respective industries. Dating Building upon the success of early dating app pioneers, Bumble took the process of swiping right and left and honed it to be a less awkward, more social affair.

Artificial Inteligence 63

Artificial Inteligence User Testing Data Visualization Customer Experience 63

freshtrax

SEPTEMBER 26, 2019

Michael stated that, “This region [San Francisco] is a hub of innovation.” Since the above companies have been successful in acquiring customers, it makes sense for BASE FOOD to start in this area. One of the benefits of being a D2C company is that it directly receives customer feedback. Although they launched in the U.S.,

User Testing 73

User Testing Startups Customer Feedback Feedback Software 73

Userpilot

MAY 20, 2021

Be it a blog post, a podcast, or a presentation, take this opportunity to show that you are a good communicator, writer, and storyteller (all things you will need as a product person – talking to customer, writing user stories, and conveying their needs into product requirements!). How did this help the company achieve success?

Customer Experience 52

Customer Experience Product Management Product Manager Product Research 52

Gainsight

APRIL 16, 2019

In January, as a result of a merger, I started to search for a customer success leadership position. Some companies are calling their CSMs Customer Success Directors (CSD) instead. Just to add to the confusion, you will sometimes see “Manager, Customer Success,” which is a people manager.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

The Product Coalition

SEPTEMBER 15, 2019

If a company is going to be truly customer-focused, then ethics start to play a more vital role. The internet is not only the vehicle for creating digital products, it’s also the thing that made 3rd party information about our companies widely accessible to all of our potential customers. Addictability?—?Keeping

User Testing 60

User Testing Technical Review Product Management Product Manager 60

The Product Coalition

JANUARY 6, 2019

Through all that, they have to understand customer problems to drive key outcomes. A diverse community is critical in helping individuals to grow, conquer challenges, and enjoy their career. I hope this can help others in non-traditional tech hubs spark their own communities. They were critical to a successful first year.

Product Research 60

Product Research Customer Experience Workshop Presentation 60

Product Bookshelf

JANUARY 31, 2017

He is initially overwhelmed but quickly falls back on his product and customer knowledge along with building relationships with his new peers in Engineering and Project Management. ” He highlights the role of product manager as knowledge repository about the product, customer, and market.

Technical Advisors 48

Technical Advisors Product Management Product Manager Technical Review 48

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. Ovsyannikov describes four dimensions of the customer journey: Onboarding the solutions a customer has purchased in a meaningful way. The question is, how sophisticated is it?

Analytic Tools 52

Analytic Tools Feedback Software Education Generative AI 52

Business of Software Conference

MAY 15, 2019

Here, Tom outlines some of the key things he learned during his ‘fails’ that have helped propel Metail to the level of success they’re currently experiencing with the help of the Fresh Prince of Bel Air. I’ve had quite a varied career. However his current business, Metail, is going from strength to strength.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

The Accidental Product Manager

NOVEMBER 1, 2021

However, with the loss of their anchor customers and a generally pulling back by many of the other firms that are traditional mall residents, mall product managers are starting to have to get creative in how they fill their mall spaces. These are smaller boutique gyms that tend to draw higher end customers. Subscribe now: Click Here!

Product Management 122

Product Management Product Manager User Testing Management 122

Mixpanel

FEBRUARY 21, 2023

The most successful companies today value, analyze, and learn from their customer data. And two tools in many of these companies’ data stacks are a trusted customer data platform (CDP) and a powerful analytics solution. Why is this more important today than ever before?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Feedback Software 59

ProductPlan

JULY 10, 2020

Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. And our success was evident in the feedback. The Product Team’s Role in Customer Experience Strategy. 9s or 10s on the scale).

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

The Accidental Product Manager

JULY 15, 2019

The new service is going to be called “Shipping With Amazon (or SWA) and the service will consist of Amazon picking up packages from businesses and then shipping them directly to customers. What Are The Chances Amazon’s Delivery Business Will Be Successful? Currently Amazon delivers some of its own orders in 37 U.S.

Transportation 102

Transportation Product Management Product Manager Product Research 102

The Accidental Product Manager

FEBRUARY 4, 2019

There’s no problem with Amazon having what your customers want – Amazon is huge and they’ve got a lot of warehouses. No, your biggest problem would be just exactly how you were planning on getting what your customer has ordered from your warehouse into their hands. What Is The Amazon Hub? What Is The Amazon Hub?

Definition 56

Definition Customer Experience Consulting Product Management 56

Mixpanel

AUGUST 3, 2022

Today, as the co-founder and CEO of software company Census, which offers reverse ETL (extract, transform, load) data functionality as a service to operationalize companies’ analytics , Boris is focused on helping his customers put their data to use to run their businesses better. This interview has been edited for clarity and brevity.

Data Visualization 103

Data Visualization Analytic Tools Customer Experience User Testing 103

Gainsight

SEPTEMBER 13, 2022

Are other customers ready to vouch for this software?” . In addition to consulting analyst reports, decision-makers often seek to speak candidly with other customers. The road to value can be long for some B2B customers depending on how long it takes to implement the software, how easy or difficult it is for users to onboard, etc.

Feedback Software 52

Feedback Software Reporting Tools Customer Experience User Testing 52

Atlassian

JANUARY 27, 2022

More than anything, we’re grateful for our customers, staff, and stakeholders. Customers look to Atlassian for innovative products that take the “work” out of teamwork, and we’re committed to coming through for them. Wins for enterprise customers. Download our Q2 FY22 earnings report here. Get off of onto my cloud!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The robotic user can open a customer record, update it, etc.,

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. So cause if you’re successful this might happen to you. Few customers, happy. I think that it’s major reason for our success that it’s easy to use.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

OCTOBER 11, 2023

Changing financial composition for the company A company may wish to change balance of profitability and assets Why do acquisitions go through and become successful? Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40