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What is Value Realization in SaaS and Why Does It Matter?

Userpilot

The value realization process has five stages: Definition. Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Value definition.

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I’ve abandoned “MVP”

Mironov Consulting

After years of struggle, I’m advising all of my clients and product leader coachees to stop using the term “MVP”. Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.)

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Product Tours In 2021: The Ultimate Guide

Userpilot

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. We generally advise against linear, top-down product tours. Using product tour software is a better decision.

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Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. How to use technology to create something. Use it to make better product decisions.

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The Ultimate Guide To Product Onboarding For SaaS

Userpilot

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. Userpilot is a phenomenally versatile onboarding tool.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. It’s a business tax software company called Xero.

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13 Best Product Management Books to Read in 2021 – Product Manager Must-Reads

Userpilot

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Definition of user onboarding.

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