Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. from marketing and sales to product development and community building. Plotting their strengths and weaknesses (and your opportunities and threats).

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Weak Development Team Research Software User Testing Customer Experience 86

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work. Generating data is easy.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. As the name implies, FullStory auto logs all aspects of users’ interactions such as scroll, swipe, click, and pageview. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Product Analytics.

Data Visualization 107

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The Product Coalition

DECEMBER 21, 2020

Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This is simply bad return on effort. If it sounds too good to be true, there is often a catch (or two).

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User Testing Product Research Testing Customer Experience 165

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

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People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Identify their strengths, weaknesses, opportunities and threats (SWOT). There may be secondary or tertiary audiences you serve via some products all in the name of benefitting your ICP.

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The Product Coalition

SEPTEMBER 17, 2020

Picture this: you develop an app, then launch it worldwide. Yeah, we know, it sounds pretty much like a developer’s worst nightmare. China and India are quickly taking the lead in the race for the title of “world’s largest mobile market for tech companies.” It also makes it easier to share the bugs with the rest of your team.

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The Product Coalition

MARCH 22, 2021

These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. Work & Co has gained the trust of tech giants, so you can trust in their skill. based on 19 reviews on Clutch.co.

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Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development? Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Visual Methods.

Framework 115

Framework User Testing Research Software Feedback Software 115

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

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Feedback Software User Testing Product Research Research Software 184

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

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Technical Review CTO Coach Startups Feedback Software 105

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Definition of 1-to-5 Rating Scales Surveys 5 Types of 1 to 5 Rating Surveys 1. Satisfaction Scale 2. Likert Scale 3.

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Feedback Software User Testing Customer Feedback Product Research 52

Andrew Chen

NOVEMBER 15, 2021

Let me set it up in a few bullets: Many of tech industry’s most valuable products — Slack, Zoom, Instagram, Twitch, YouTube, and others — are at their core products that connect people to each other. These frameworks are targeted at teams building new products, first and foremost. I hope that’s a good teaser :).

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Books Research Software Reporting Tools Technical Review 63

The Product Coalition

MARCH 8, 2019

Last week, after many months of development, I was happy to launch Haystack into the world finally. Since it’s creation, it has become stable for (mainly software) products to launch to a tech-centric audience. It takes into account comments, reviews and how long/active people are that upvoted. 2 weeks before launch?—?Those

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The Product Coalition

AUGUST 17, 2018

Tactically, you want to ensure your Agile team is following the roadmap and delivers as expected. And it seems all you need is to prepare the backlog, prioritize it, push into development and regularly follow up on the status and results. Set into the habit of constant review of where you are going and what to channel your efforts on.

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Weak Development Team Technical Review Product Research Software Review 68

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Engineers inherently know that when tech debt piles up, you need to invest in fixing it. Jean: Especially with engineering teams. All these roles change very quickly.

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The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. The team composition is wrong.

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Weak Development Team Reporting Tools Agile Customer Experience 86

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

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Usersnap

MARCH 6, 2019

There are many instances where the process of asking for feedback has actually deterred customers or prompted them to submit bad reviews out of annoyance. This approach is informal and renders quick results, both for the customer and support team. Instantly connect a customer to a developer or technician. Time-consuming.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

The Product Coalition

MARCH 11, 2019

This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. But much of the world doesn’t operate like high-tech. Any mistake made by the team is the fault of the leader. This is the core of the entire book, hence the name.

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Weak Development Team Technical Review Leadership Books 60

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

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Business of Software Conference

MAY 29, 2019

Making that talented team work together well, now that’s even harder. In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. Hiring a group of talented people is difficult.

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The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

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Weak Development Team Development Technical Advisors Software Review 78

UX Studio

MARCH 11, 2024

My first question to you is how do you introduce yourself without your name or profession? I realized that that wasn’t really gonna happen I’m very very bad at competition. And like the warmups and practice, I could see that I was kind of… you can kind of know how good you are on the team [00:04:00] in the warmups.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

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The Product Coalition

JANUARY 28, 2021

Part 1 Product Bugs are one of the most common and accepted parts of building tech products. Some people want to believe that they won’t happen or don’t want to talk about them so that they don’t risk being seen as bad at their job. I’ve never seen a roadmap naming the bugs a team wants to introduce?—?but

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Reporting Tools Software Review Technical Review Systems Review 183

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. However, if we run out of time, please be sure to leave your name with your question, and we will follow up with you directly with any answers that we have to your questions. OK, so there are a couple of answers here, I’ll let the team decide.

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User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus.

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Branding Weak Development Team Technical Review Airlines 209

Lenny Rachitsky

MARCH 5, 2024

One name kept coming up: Leo Bosuener. I know many guides exist, but until this post, I’ve never had one definitive guide to share with people that doesn’t also overwhelm them. A mix of reasons: lack of preparation, audience mismatch, or just bad timing, with too much competition on your chosen launch day.

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Startups Feedback Software Onboarding KPIs Technical Review 116

Mironov Consulting

JULY 28, 2022

Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales  Sales teams get quota relief from closing individual deals, not market segments.  Integration  Commitments from Product/Development are assumed to be on schedule.  Custom

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Reporting Tools Software Review Technical Review Weak Development Team 133

The Product Coalition

SEPTEMBER 11, 2019

3) Most companies use weak heuristics, opinions and archaic decision processes to place bets on a handful of unproven ideas. The alternative is of course evidence-driven product development. In product management circles the term “Product Discovery” has become most synonymous with evidence-driven product development.

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Customer Experience Product Research User Testing Data Visualization 74

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. She is often cited as an expert on the topic of creating more open, honest workplace environments, and has been published in Harvard Business Review, CNBC, Inc, and Fortune among others. .

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Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. And expressions of interest usually include contingencies, technical assumptions, and bizarre bits of buying-committee politics. Digging in: 1.

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Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

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Intercom, Inc.

MAY 19, 2022

Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. IQS is a metric used to measure how well your support team performs against internal standards.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Intercom, Inc.

JANUARY 3, 2020

This year, with the ushering out of one decade and the heralding of a new, we decided to broaden the conversation and also take a look at the decade we are leaving behind and our hopes for tech in the next 10 years. We each take a look back and try to pin down our decade-defining technologies. Des: What do you think that represents?

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Reporting Tools Technical Review Onboarding KPIs User Testing 118

PMLesson's Ace the PM Interview

MARCH 7, 2022

The best performing product managers are candidates who are inquisitive, methodical, and mindful of their own limitations or weaknesses. They're skilled at formulating solutions to complex product problems and establishing precise and measurable development goals. That's especially true at the biggest tech companies.

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