Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

Weak Development Team 305

Weak Development Team Product Research Customer Experience Workshop 305

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) have irreconcilable definitions of MVP. This short-circuits learning and slows down delivery. What To Do?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Yes, I changed the names of the functionality because the names don't matter.). Neither did the team. In this case, the project team had no automated tests. The team called the product people “product owners.”

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

The Product Coalition

JUNE 9, 2023

Photo by Oleg Magni from Pexels Educating the market has a bad reputation, and rightfully so. If you are simply advertising your product, you are educating the market on the product and on why it is better than the competition, namely your unique value proposition. It definitely wasn’t the first handheld computer.

Education 112

Education Marketing Weak Development Team User Testing 112

Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. from marketing and sales to product development and community building. Plotting their strengths and weaknesses (and your opportunities and threats).

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86

The Product Coalition

NOVEMBER 3, 2020

we got this request long before our MVP development agency was founded. Hey, my name is Kristina Spiridonova, I’m an account manager at Purrweb. Hey, my name is Kristina Spiridonova, I’m an account manager at Purrweb. Once we got such an app development RFP: HOW and even WHAT are clear. There were no other details.

Weak Development Team 89

Weak Development Team Technical Advisors Development Software Developers 89

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. How many times this month would you say you used the [insert name] app?” How should I change the UX of [feature]?

User Testing 122

User Testing Customer Feedback Customer Experience Data Visualization 122

UX Planet

FEBRUARY 19, 2024

Firstly, this is definitely what a recruiter is going to read and evaluate first as a potential indicator to whether they should hire you. A bad first impression could ultimately hurt your chances of landing a dream job. People see selling as a bad word but it ultimately makes life easier if you know how to do it.

UX 94

UX Technical Review Customer Experience Weak Development Team 94

Amplitude

OCTOBER 27, 2020

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. That way, when teams access the data through product analytics, they have a high degree of confidence in the insights they uncover.

Data Visualization 105

Data Visualization Analytic Tools Weak Development Team Government 105

UX Studio

MAY 15, 2018

By definition, design handoff takes place when the finished design has reached the stage for the developers to implement it. Let’s look at the basics and some suggestions to get the best out of the designer-developer collaboration. Illustration from Intercom’s article about the values of designer-developer collab.

Weak Development Team 96

Weak Development Team Technical Advisors Development UX 96

The Product Coalition

JULY 24, 2021

And it shows in the countless failed transformations; in the companies and products that fail despite having big names and tons of money backing them, and in the projects that rarely get delivered on time or achieve the projected ROI (if someone’s keeping the score at all). Can you imagine a team?—?that

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. while the user name does have a unique id, the team and content do not.

Technical Review 136

Technical Review Analytic Tools Software Review User Testing 136

The Product Coalition

SEPTEMBER 10, 2019

How I Learned to Lead a Cross-Functional Product Team with Limited Resources For product managers, especially those at large organizations confident in their market position, it seems normal to have a permanent team (or even several teams), ready to serve and execute any request on demand. Buckle up, here come my principles!

Weak Development Team 60

Weak Development Team Analytic Tools Data Visualization Customer Experience 60

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Des Traynor: So, maybe just a couple of dictionary definitions. Fergal Reid: Exactly.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work. for sharing information.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. For example, I’ve shown you 6 easy bug reporting tricks , answered the 4 W’s of bug reporting and gave you some insights on bad bug reports. But we need a bug report definition or meaning!

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

JANUARY 4, 2021

Photo by Oleg Magni from Pexels Educating the market has a bad reputation. If you are simply advertising your product, you are educating the market on the product and on why it is better than the competition, namely your unique value proposition. It definitely wasn’t the first handheld computer.

Education 143

Education Marketing Weak Development Team Advertising 143

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. What’s in a name? ” Recently, myself and the Content team were discussing the different ways we could approach this important topic.

Research Software 138

Research Software Engineering CTO Definition 138

Atlassian

FEBRUARY 28, 2022

Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.

Weak Development Team 131

Weak Development Team Research Software Product Research Leadership 131

The Product Coalition

DECEMBER 21, 2020

Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This is simply bad return on effort. If it sounds too good to be true, there is often a catch (or two).

User Testing 166

User Testing Product Research Testing Customer Experience 166

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Analytic Tools 73

Analytic Tools Feedback Software Data Visualization Weak Development Team 73

Tyner Blain

MAY 24, 2017

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.

Agile 150

Agile Feedback Software Weak Development Team User Testing 150

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. Definitely invite someone from CS. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. Want to have a beer with someone after work?

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

The Product Coalition

SEPTEMBER 17, 2020

Picture this: you develop an app, then launch it worldwide. Yeah, we know, it sounds pretty much like a developer’s worst nightmare. Localization testing is usually not the first thing that development companies consider. Localization testing is one of the types of QA that takes place during product development.

User Testing 112

User Testing Product Research Testing Weak Development Team 112

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. Definitely invite someone from CS. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. Want to have a beer with someone after work?

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

Mind the Product

DECEMBER 5, 2019

In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills. My name is Jacob. It’s from another team, so you can be completely honest with me. Thinking about how to get people to invest is definitely a skill to keep practising. Here is an example: Hi.

User Testing 125

User Testing Product Research Customer Experience Weak Development Team 125

The Product Coalition

MAY 10, 2018

RACI matrix is dead because it doesn’t help in modern product development and doesn’t reflect the realities of how software is built nowadays. If you rely on a RACI matrix, this probably indicates some serious issues within organisation of your software product team. Well, the team does the work. Let me break it down.

Weak Development Team 68

Weak Development Team Research Software User Testing Product Research 68

The Secret PM Handbook

MARCH 28, 2018

Your Problem Should Be Really Bad. For you, there’s definitely some emotional heft to “sales is not growing.” You’re not going go to Club, your team isn’t going to make quota. In fact, if you’re in a “sales is not growing” situation, there are a lot of bad potential outcomes if it continues. You can abbreviate it PSR.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

Tyner Blain

SEPTEMBER 18, 2023

It is important to not describe a situation as self-evidently bad , but rather to reshape your framing to discuss the problem which attends. Each of these aspects affects the definition of what it means to solve the problem. Many problem statements start with complete ambiguity about who is affected by the problem to be addressed.

Customer Experience 52

Customer Experience User Testing Research Software Weak Development Team 52

Johanna Rothman

NOVEMBER 16, 2020

Too many of these educated people had no idea how to work as a collaborative team. They acted as if they were indispensable or 10x developers. What's so bad about that? I was surprised by the diversity of the teams I saw. Most teams had several female developers. The idea of a code review or a design review?

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

Userpilot

MAY 18, 2023

Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows. The definitions above have shown you the basic distinctions. User persona template.

Customer Experience 90

Customer Experience User Testing Analytic Tools Feedback Software 90

BrainMates

SEPTEMBER 8, 2019

Without the involvement of stakeholders, ideas simply remain ideas and it’s nearly impossible to successfully develop and launch products. As Product Managers, we’re not only called upon to deliver products our customers love, but also to lead teams to success. What is stakeholder management? Stakeholder identification.

Data Visualization 92

Data Visualization Weak Development Team Management Management 92

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development? Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Visual Methods.

Framework 109

Framework User Testing Research Software Feedback Software 109

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. As the name implies, FullStory auto logs all aspects of users’ interactions such as scroll, swipe, click, and pageview. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Product Analytics.

Data Visualization 112

Data Visualization Analytic Tools Feedback Software Reporting Tools 112