Lenny Rachitsky

JANUARY 16, 2024

ARR = New ARR + Expansion ARR + Reactivation ARR – Churned ARR – Contraction ARR New ARR = Leads * qualified leads rate * meeting booked rate * win rate * ACV Leads = Direct + indirect Direct = Outbound + inbound Outbound Cold emails Cold calls Cold DMs Events Inbound Paid ads SEO Referrals (e.g.

User Testing 121

User Testing B2C Outbound Feedback Software 121

Userpilot

AUGUST 23, 2023

Get your free Userpilot demo today! Get your free Userpilot demo today! For instance, the value chain of Amazon’s inbound and outbound logistics would look very different from the value chain of Prime Video.

User Testing 90

User Testing Customer Feedback Feedback Software User Friction 90

Userpilot

MARCH 29, 2024

Bynder triggers product demos for website visitors to drive brand activation. Book a Userpilot demo today to learn how you can leverage in-app engagement to drive your brand activation goals. Product demos are undoubtedly one of the best brand activation examples, and Bynder uses them expertly to improve conversions.

Branding 89

Branding Analytic Tools Feedback Software User Testing 89

Intercom, Inc.

AUGUST 27, 2018

In sales, it’s normal to spend hours rehearsing for an upcoming demo and fine-tuning the deck. Whether you’re dealing with an inbound or outbound lead, this is a softball question that helps uncover your prospect’s motivations for checking out your product. But when it comes to the discovery call, many of us assume we can wing it.

Product Research 150

Product Research Outbound Inbound User Testing 150

Userpilot

MAY 19, 2021

or do you want people to sign up or book a demo? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

MAY 1, 2024

Sign up for a free Userpilot demo today and discover the power of customer engagement! Try Userpilot and Take Your Customer Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What’s a customer engagement platform? Pushwoosh is the best push notification platform for driving customer engagement.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Longer sales cycles.

Enterprise 91

Enterprise Strategy Marketing Outbound 91

Userpilot

APRIL 3, 2024

If you want to know more about how Userpilot can help you create a content resource center, book a demo now. Try Userpilot and Take Your Self-Service Support to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a resource center? Get a Userpilot Demo and see how you can improve your customer service.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

NOVEMBER 2, 2023

Sales-led growth , on the other hand, is built around the traditional sales process and tactics like trade shows or demos. Book the demo to see how you can use it to improve your marketing efforts and drive revenue growth. If you’d like to learn how Userpilot can give your marketing efforts a boost, book the demo!

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. You’re going to have people that come through inbound, they’re going to raise their hand, and you want to talk to them, which are regular inbound processes.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes. Things like, “How do you schedule a demo with qualified people while you’re asleep?” People underestimate the power of word-of-mouth referrals.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JUNE 19, 2023

Potential customers land on your website from the inbound marketing funnel and outbound marketing funnels. The common key actions that qualify leads include submitting contact details, signing up for a demo, agreeing to speak with an account executive, etc. Get a Userpilot Demo to see how it works.

Research Software 94

Research Software Analytic Tools B2B Reporting Tools 94

Intercom, Inc.

NOVEMBER 5, 2018

Easily book demos and calls with your best leads using our updated scheduling apps. Our Get a Demo and Google Calendar apps enable leads to book demos and meetings right in the Messenger, so that you can focus on selling, not scheduling. Get a Demo app updates. Google Calendar App Updates. Other scheduling updates.

Customer Experience 120

Customer Experience Data Visualization Analytic Tools Customer Feedback 120

Intercom, Inc.

JULY 28, 2020

They can drive key customer action, like booking demos and making purchases. Send proactive support messages that anticipate issues and reduce inbound conversations. Intercom’s Resolution Bot can automatically resolve up to 33% of common questions. What’s more, sophisticated bots can take on more than just common questions.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials. Inbound VS. Outbound for SaaS Marketing. Today’s modern SaaS company needs a mix of inbound and outbound marketing.

Research Software 64

Research Software User Testing Outbound Marketing 64

Intercom, Inc.

NOVEMBER 20, 2018

Do you lead with “Get Started,” “Request Demo” or “Sign Up”? For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. Only now is it time to demo! Unique sales approach.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Business of Software Conference

NOVEMBER 16, 2023

Give good demos. Inbound Calls When new customers sign up, your system automatically sends them a number of emails – a generic welcome, a receipt, and maybe one or two others. does not regularly invest time in cold calling; all of their business comes from inbound sales. Give good demos. Pick up the phone.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

MAY 5, 2022

Book a Userpilot demo with our team and get started! Relationship-based: marketing to people you know (previous customers or partners, people who requested a product demo before, etc.). Hubspot’s CEO has been credited with creating the inbound marketing term and strategy. Book a demo call with our team to get started.

Research Software 91

Research Software User Testing Customer Experience Data Visualization 91

Intercom, Inc.

JULY 22, 2019

Product demo: This is the demo that the product team did for your sales and customer support teams. Your support team will see lower inbound volume for simple, repetitive questions, and your customers will get faster answers to those same questions too. There should be plenty of screenshots here.

Product launches 177

Product launches User Testing Article Customer Feedback 177

Userpilot

NOVEMBER 29, 2023

Book a demo to learn more. For SaaS companies, this could mean taking a demo , registering for a free trial, or signing up for a newsletter. Create a conversion-centric landing page for your SaaS business Design your landing pages to drive a specific action, such as signing up for a free trial or requesting a demo.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77

Userpilot

JULY 2, 2022

SaaS free trial models: trials with a credit card, trials without a credit card, and live demo free trials for products that require specialized knowledge. Even if you’ve been in the market for long, you still want to invest in inbound marketing to educate potential customers and increase their chances of signing up with credit cards.

Analytic Tools 107

Analytic Tools User Testing Customer Experience Data Visualization 107

Intercom, Inc.

APRIL 25, 2018

Imagine, we excitedly said to ourselves, not just searching for help content, but booking demos, offering newsletter subscriptions and offers – all things you can do without needing to start a conversation. The first app lets them request a demo and fill out your essential lead qualification questions.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Intercom, Inc.

JULY 23, 2018

With a high volume of inbound leads, you have a long tail of small accounts that individually are worth less in ARR but collectively could mean a big pay day for your company. I use case studies, demo videos and blog posts to show leads how easy it is to use Intercom and the results our customers have seen.

Customer Experience 151

Customer Experience Messaging Inbound Research Software 151

Intercom, Inc.

JANUARY 30, 2019

On our demo page, the bot triggers immediately and gathers the person’s company name, email address and personal name. Create simple, straightforward paths for every visitor that lead them to an action, whether that’s scheduling a demo, signing up for a webinar, or reading a relevant blog post.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Intercom, Inc.

APRIL 4, 2019

They source, engage, qualify, demo, and sign contracts, with no awkward handoffs. Reps will be in inbound, lead-taking mode for two hour blocks throughout the day and they’ll take them through qualification all the way through to close. At Stripe, Jeanne is trying a different approach. People are smart.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Userpilot

JULY 22, 2023

Drive traffic to your website with SEO and content marketing If inbound marketing was a fishing trip, then content marketing would be the lure. Get your free Userpilot demo today! Get your free Userpilot demo today! Get your free Userpilot demo today! Get your free Userpilot demo today! Source: Slack.

Feedback Software 72

Feedback Software User Testing Strategy Onboarding KPIs 72

Userpilot

APRIL 7, 2024

Sign up for a free Userpilot demo today and reap the benefits of user-tracking tools! Enjoy integrations by signing up for a free Userpilot demo today! SimilarWeb's dashboard contains metrics such as monthly visitors, geography, referring sites, social and search traffic that point to your inbound and outbound traffic, etc.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

MAY 30, 2023

Book a demo to see it in action. The one from HubSpot is a comprehensive platform offering everything from inbound marketing, sales, support, and more – alongside dozens of useful integrations. Book a demo call with our team and get started! Want to see how to analyze data and act on it with Userpilot?

Analytic Tools 89

Analytic Tools Data Visualization User Testing Customer Experience 89

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. Product-led go-to-market SaaS strategies typically offer free trials or demos so users can test the software and determine if they want to buy the product. Will I focus more on inbound or outbound sales, or both equally?

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

NOVEMBER 7, 2018

To understand what activities — from marketing campaigns to sales demos to customer success initiatives — impact revenue the most, your organization must have a common data model, dashboard, and set of metrics that all teams can use to track performance. .

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

Intercom, Inc.

MAY 6, 2019

Customer testimonials, case studies and product demos are all great ways to help potential customers visualize the business outcomes that your product can drive for them. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily. Avoid product rejection by overcoming customer inertia.

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

Userpilot

APRIL 26, 2024

Book a demo to learn more. Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer success? Get a Userpilot demo today to see how you can accomplish all that and more without writing a single line of code!

Feedback Software 57

Feedback Software Analytic Tools Research Software User Testing 57

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. The related resources can give them even more in-depth knowledge about the product, the challenges it solves for different industries, and talking points they can bring up during demos and meetings to resonate with prospects.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

DECEMBER 19, 2022

Start by defining the brand positioning for yourself so you can then communicate it to your website visitors through inbound marketing tactics, paid search, and other methods like referral programs (more on that later). Inbound marketing may be the most commonly covered approach but it won’t be a fit for every SaaS company.

B2B 98

B2B User Testing Research Software Analytic Tools 98