Alchemer Mobile

OCTOBER 22, 2019

On the other hand, nobody knows your idea better than you, and the best way to share it for future professional design and development is to visualize it. Having a prototype is not only a good way of presenting your idea, but it can also help you determine app development costs in the future. Sounds interesting, right?

User Testing 133

User Testing Customer Experience Weak Development Team UX 133

The Product Coalition

FEBRUARY 28, 2019

In this Professional Spotlight interview, Zoe discusses her journey at Splitwise, the future of the finance app category , and the current growth challenges that mobile apps face. What are some key features that differentiate Splitwise from other finance/billing apps? In early 2015 I earned the promotion to product manager.

Finance 60

Finance Weak Development Team Banking Customer Experience 60

ProductPlan

OCTOBER 4, 2022

The sales team wants the nitty-gritty details of a competitor’s pricing and terms (tactical), whereas finance needs to understand the total projected market size over the next five years (strategic) to triangulate revenue forecasts shared with investors. Map the product development lifecycle to implement competitive intelligence.

User Testing 52

User Testing Customer Feedback Research Software Feedback Software 52

ProductPlan

JANUARY 17, 2023

Let’s assume that you have established a clear research objective, either an area of inquiry related to your customers’ domain where you’d like to develop some differentiation or a hypothesis you have developed about how your product could improve based on some sort of customer feedback. Other online affinity groups and forums.

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

BrainMates

MARCH 23, 2020

Take a look at some of Marty’s insights on the role of a Product Manager and what ‘real’ Product Management is, as shared with the group: The role of a Product Manager and the definition of a ‘real’ Product team. As Marty explained to the Product Women group, during their working week, a Product Manager will be found: Working with designers.

Product Research 64

Product Research Product Management Product Manager Research Software 64

The Product Coalition

OCTOBER 28, 2019

In fact, a recent Gartner study revealed 81% of executives believe they’ll compete on CX alone, but only 22% have claimed to have developed the right product, digital and marketing strategy that exceeds customer expectations. The customer hub allows customers to take control of their shopping experience and progress digitally.

Product Strategy 60

Product Strategy Strategy Customer Experience Finance 60

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Finance allocates your cost, but finance also models the impact of what you do.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Finance allocates your cost, but finance also models the impact of what you do.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. I think one point of differentiation in how we’ve built the surfboard team is it’s become really design-led.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote. “The

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. Product management has to be the organisation that thinks about segments and groups and overall success, or we end up in a pure sales-driven model that ends badly. Do they have money? It’s a fact.

User Testing 75

User Testing Feedback Software Product Management Product Manager 75

The Product Coalition

AUGUST 24, 2021

Due to the growing tendency of backing technology businesses, a software startup could raise millions of dollars of funding in their earliest stages of development. A typical product development process would follow the Waterfall principles, taking quarters, and even a year to release a product to the market.

User Testing 147

User Testing Development Customer Experience Product Research 147

DISQO

JUNE 30, 2017

Holly Hester-Reilly is a former Group Product Owner at Shutterstock who made the case to shut down Skillfeed, one of the company’s most publicized internal ventures, and now provides product management training and consulting through H2R Product Science. Below are four lessons I learned from them.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. A strategy should differentiate you.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Agile Velocity

MAY 20, 2020

As a coach, having worked with countless organizations and executives over the years, from fortune 100 level to start-ups, I’ve reflected on all of the patterns I’ve seen displayed by C-suite level leaders and what differentiates those that have helped create sustainable agility versus those that don’t. .

Agile 77

Agile Feedback Software Data Visualization Research Software 77

DISQO

JUNE 30, 2017

Holly Hester-Reilly is a former Group Product Owner at Shutterstock who made the case to shut down Skillfeed, one of the company’s most publicized internal ventures, and now provides product management training and consulting through H2R Product Science. Below are four lessons I learned from them.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Holly Hester-Reilly is a former Group Product Owner at Shutterstock who made the case to shut down Skillfeed, one of the company’s most publicized internal ventures, and now provides product management training and consulting through H2R Product Science. Below are four lessons I learned from them.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. 11:22 Mark: And were you considering equity finance at the same time?

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

The Product Coalition

MAY 11, 2022

According to the authors, it’s mainly because of three reasons: The business model : SaaS often works on a direct-sales model and Sales most often “sell a complex product to a relatively small group of customers for large deal sizes”. Therefore, Ben and Blair differentiate between customer and user problems.

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

ProductPlan

MARCH 5, 2021

Contributing to problem and solution discovery efforts by conducting internal stakeholder and customer interviews and research, and developing and running experiments to validate concepts. Supporting Customer Support, Sales Enablement, and Product Marketing in the development of feature descriptions and new release content.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work  Work is quantified in hours, days, or projects.  Clients own the IP and provide much of the technical direction.  

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

ProductPlan

MARCH 5, 2021

Contributing to problem and solution discovery efforts by conducting internal stakeholder and customer interviews and research, and developing and running experiments to validate concepts. Supporting Customer Support, Sales Enablement, and Product Marketing in the development of feature descriptions and new release content.

User Testing 98

User Testing Product Research Product Management Product Manager 98

Intercom, Inc.

JANUARY 20, 2022

If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. It evolves and develops and changes. Things like road-mapping were taking too long, too much work.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Business of Software Conference

AUGUST 30, 2019

So I have talked about jobs to be done and how you can use it specifically for marketing as opposed to just for product development at a couple of conferences. Because I’m like really off my group. It’s finance and budgeting software. Which has caused a lot of confusion over the course of my career. Oh thank you.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Pragmatic Marketing

OCTOBER 18, 2019

What is the value in developing a consistent language, vocabulary and framework to a cross-functional organization? And it also gave me exposure to both kind of core products as well as new Nathan products as they were released or developed out to the market. Method Implementation for Cross-Functional Teams. Rebecca Kalogeris.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

What is the value in developing a consistent language, vocabulary and framework to a cross-functional organization? And it also gave me exposure to both kind of core products as well as new Nathan products as they were released or developed out to the market. Method Implementation for Cross-Functional Teams. Rebecca Kalogeris.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

The Product Coalition

FEBRUARY 26, 2022

If support teams are focused on arguing with the finance department, that leaves very little time to improve how they deliver exceptional customer service. For conversational adversaries, with each debate, you are teaching people the methods of arguing with you, which they will develop counter strategies for as time goes on.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Product Innovation Educators

OCTOBER 3, 2016

Research and development is tightly coupled with product management and innovation. Oliver, who has 30 impressive years of experience in R&D groups. In Mantra Design he shares 14 principles, or mantras, for innovation and developing premium priced, patent protected, and market share leading products.

Research Software 56

Research Software User Testing User Friction Product Management 56

Intercom, Inc.

OCTOBER 29, 2020

After college, I went to work at the Boston Consulting Group, BCG, which was my first experience in business. And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. Fixing customer support.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Gainsight

DECEMBER 23, 2019

We’ve got a rock star group of panelists to talk about one of the things that I never really understood for a long time, which is, let’s see if this clicks. ‘Cause many times if it’s a more… Call it a developer tool product, it might be more complicated to work through some of the requirements.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Mixpanel

FEBRUARY 23, 2021

They’ve developed numerous frameworks to apply across different industries, exercising and refining them hundreds of times across their investing history with companies like Facebook, Slack, and Carta. Prior to this, game developers crudely used DAUs / MAUs to measure retention. Earlier, squishy.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. And that’s why we built our Messenger to be customizable and made it itself a developer platform. All right.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Mironov Consulting

MAY 1, 2017

They may report into various engineering VPs, business unit managers, CxOs, innovation units, or market strategy groups… but wherever they report, these scattered product managers lack common models, role definition, strategic cohesion, tribal mentoring to grow skills, and political support for running experiments or doing validation.

Reporting Tools 93

Reporting Tools Analytic Tools Customer Experience Feedback Software 93

Andrew Chen

NOVEMBER 4, 2019

Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. They might start with a very basic offering and add product capabilities as their customers earn revenue and develop new needs. Every startup is a Fintech.

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

Andrew Chen

NOVEMBER 4, 2019

Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. They might start with a very basic offering and add product capabilities as their customers earn revenue and develop new needs. Every startup is a Fintech.

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40

Roadmunk

DECEMBER 7, 2017

We really felt like a big issue was that we’ve been incrementally improving our development tools, when in fact our environment has completely changed from writing code on one machine to writing code that needs to go to a distributive system. Is that correct? Ellen: That is, actually.

Startups 53

Startups Technical Advisors Research Software Product Research 53