digital-customer-success 
Gainsight
APRIL 8, 2024
The role of Customer Success has undeniably been one of change in the last few years. With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. to Digital CS , drawing insights from research analysts and industry thought leaders.
Gainsight
SEPTEMBER 26, 2023
For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.
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Gainsight
MARCH 30, 2023
Originally published June 2, 2022 By Brian LaFaille, former Global Head of CS Strategic Programs at Looker Digital Customer Success is for everyone. We caught up with Brian LaFaille, former Global Head of Customer Success Strategic Programs at Looker, to get his take on segmentation and how they score customers at Looker.
Gainsight
JULY 7, 2023
Many organizations face the challenge of a fragmented customer journey—especially because their tech stack, with many disparate customer-facing tools and resources, is disjointed and disconnected. This includes our PX Digital Engagements as well as the full Digital Hub capabilities, modules, and integrations. Here’s how.
Speaker: Stephanie Lewandowski, Senior Product Manager, Teachstone
Leading a digital transformation inevitably means considering the Cloud for your products. In this discussion, we will focus on what you need to know to ensure a successful digital transformation to the cloud. Build customer empathy and lead change. Quality engineering practices. Security and compliance concerns.
Gainsight
MARCH 2, 2022
One of the biggest—and most encouraging—trends we’ve seen over the past 18 months is that companies are no longer lavishing their customer success investments only on their highest-roller enterprise customers. . More and more businesses are realizing that taking care of all of their customers reaps huge dividends.
Gainsight
DECEMBER 8, 2022
If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small.
Advertiser: Vanilla Forums
These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. This year's Community Predictions has all the answers! 2020 was a year unlike any we've seen in our lifetimes. This year's edition includes: Insight from 21 top community experts. Be prepared for 2021.
Advertiser: Vanilla Forums
As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. These digital transformations, however, are not a one-step fix, but rather a journey.
Advertiser: UserTesting
According to Forrester, organizations that have successful digital transformations and continued optimizations demonstrate a strong focus on how their overall experience meets the needs of their customers and employees. Challenging the assumption that they know their customers perfectly. Turning engagement into loyalty.
Speaker: Vivek Bedi, Product Expert and Keynote Speaker
Undergoing digital transformation is the key to succeeding in this digital era - but the process isn’t all innovation and shiny new tech. In both established organizations and “small” startups, leaders need to strike a balance between the speed and agility and scale and relationships that go into successful digital transformations.
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Continuous optimization is the key to digital customer experience success. AB Tasty's guide to web optimization provides insights from 50 real-world tests across different industries and channels.
Speaker: Vivek Bedi, Author of "You: The Product," Entrepreneur, and Digital Leader
Not all customers are the same. Some have deep digital knowledge while others are in need of further guidance. The spectrum of our customer bases reflects the unique makeup of our different generations, backgrounds, identities, and much more. Why failing could lead to more future successes.
Speaker: Edie Kirkman - VP, Digital at Focus Brands
In today's hyper-digital landscape, organizations face the challenge of launching successful products while making the most of limited resources. In this engaging webinar, we will explore how companies can become more efficient and effective in understanding customer interactions with their products.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
In today’s complex and digital world, B2B buyers are relying more on trusted sources such as review sites, online searches, and peer-to-peer insights––instead of vendor-provided information––when it comes time to make purchasing decisions. How to effectively engage and optimize your customer experience.
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