Product Culture

JANUARY 4, 2014

Make my life easier and I will tell my friends. Make my life harder and I will tell everyone. That’s my take-away from this year's raft of nominations for the 2013 Product Powers Hall of Fame & Shame. Hall of Fame. Chromecast, Pocket, FitBit Force and a dozen other products were nominated for Fame, most because they do a great job making things easier for us.

Customer Experience 66

Customer Experience Data Visualization Blog 66

Product Manager in Heels

JANUARY 15, 2014

Starting a new role forces product managers to think of the basic principles the guide product management. I recently changed my LinkedIn profile headline to "Creating products that customers love" and it got my mind going on what a product manager actually does. While many of us answer this with "what doesn't a product manager do?!", it's useful to define this.I think of the Product Manager Basics through the ability to answer the following three questions: What is the problem your customers ar

User Testing 49

User Testing Customer Experience Feedback Software Research Software 49

TSIA

JANUARY 29, 2014

Based on discussions with hundreds of companies over a number of years regarding failing knowledge management programs, it appears that there are three common denominators linked to the majority of companies who claim not to be getting the expected value from their KM expenditures. Discover what these denominators are.

Management 40

Management Management 40

UserTesting

JANUARY 21, 2014

What’s going on? The next time you log into your UserTesting dashboard, you may notice something different. The customer dashboard now has a brand-new design and a big new feature! Some things look nicer, some are easier to find, and … The post New Dashboard for UserTesting Clients! appeared first on UserTesting Blog.

Dashboard 20

Dashboard Branding Blog Customer Experience 20

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Data Visualization

TSIA

JANUARY 10, 2014

In the B2B era, we had no ability to drive customer success at scale because we didn’t have the data and the connection to make that real and affordable. But in the B4B world, all that has changed. And now it's time to seize the untapped opportunity.

B2B 40

B2B Strategy Customer Experience 40

UserTesting

JANUARY 21, 2014

What’s going on? The next time you log into your UserTesting dashboard, you may notice something different. The customer dashboard now has a brand-new design and a big new feature! Some things look nicer, some are easier to find, and … The post New Dashboard for UserTesting Clients! appeared first on UserTesting Blog.

Dashboard 20

Dashboard Branding Blog Customer Experience 20

UserTesting

JANUARY 10, 2014

Planetary , a Brooklyn-based digital development ?rm, was tasked with redesigning a client’s mobile app to improve usability. The iOS app, HelloSign , allows users to scan, sign and send documents from their Apple devices. With a little help from … The post Case Study: Planetary Improves App to 5 Stars with UserTesting appeared first on UserTesting Blog.

Document 20

Document Blog Development 20

UserTesting

JANUARY 10, 2014

Planetary , a Brooklyn-based digital development ?rm, was tasked with redesigning a client’s mobile app to improve usability. The iOS app, HelloSign , allows users to scan, sign and send documents from their Apple devices. With a little help from … The post Case Study: Planetary Improves App to 5 Stars with UserTesting appeared first on UserTesting Blog.

Document 20

Document Blog Development 20

UserTesting

JANUARY 3, 2014

Today’s post is from Toni Allen, one of our very own Senior UX Researchers. Enjoy! Getting creative with your testing strategy in the Prototyping stage of any project can have big payoffs. Even if you think you don’t have anything … The post Creative Ways to Prototype Your Way to Success appeared first on UserTesting Blog.

Product Research 20

Product Research Testing UX Research Software 20

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

UserTesting

JANUARY 3, 2014

Today’s post is from Toni Allen, one of our very own Senior UX Researchers. Enjoy! Getting creative with your testing strategy in the Prototyping stage of any project can have big payoffs. Even if you think you don’t have anything … The post Creative Ways to Prototype Your Way to Success appeared first on UserTesting Blog.

Product Research 20

Product Research Testing UX Research Software 20

TSIA

JANUARY 17, 2014

Recent research makes it clear that while the professional and consulting services industry has invested in process improvements to enhance project performance, quality, and cost of delivery, the industry is actually getting worse at resource management (RM)! Given that labor expense is the single biggest cost element for professional services organizations (PSOs), these trends must be reversed for any services organization to be successful.

Consulting 40

Consulting Management Management 40