3 Common Mistakes When Fighting Customer Churn
The Product Coalition
MAY 29, 2021
Getting User Retention Right With Data Continue reading on Product Coalition ».
Sat.May 29, 2021 - Fri.Jun 04, 2021
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Coaching With Heart
Mironov Consulting
MAY 31, 2021
When coaching our product teams (and others), it's important to remember our objective: to build up skills and talent so that we can delegate as much 'line' product work as possible. Plenty of leader-level work left for us.
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Core Concept: Collaborative Decision-Making in a Product Trio
Product Talk
JUNE 2, 2021
In this short video, I walk through what decision-making looks like in a product trio. If you missed the first video in this series, be sure to check that out first: What’s a product trio? You can watch the video or read a lightly edited transcript below. Do product trios really work? What do they do when they can’t agree? Who really gets to make the decisions?
Tackling the problem: A simple three-part framework to align your team’s efforts
Intercom, Inc.
JUNE 2, 2021
At Intercom, we start with the problem. But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. We start every project with a problem statement that answers these questions: . What outcome does the customer want?
Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)
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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.
What is product? The past, present and future of our craft
Mind the Product
JUNE 4, 2021
This article looks at the future of product practice and product management — at how far we’ve come, our present-day understanding of product, and the challenges we still need to meet. It should help you, as a product person, to better understand:- Why we keep asking “what is product management?” and why we find it so [.] Read more » The post What is product?
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
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TEI 337: An expanded perspective on UX to make better products – with Mark Baldino
Product Innovation Educators
MAY 31, 2021
How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is not merely making things look right. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers.
The biggest challenges facing support teams right now (and how to solve them)
Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.
How to deliver digital products in complex non-digital organisations by Keith Merriman
Mind the Product
MAY 31, 2021
What constitutes real product experience? In this ProductTank London talk, Keith Merriman, Senior Product Owner at The AA, explains how to deliver complex products and three things that helped him during his career as a product manager. Watch the video to see Keith’s talk in full or read on for an overview of his key [.] Read more » The post How to deliver digital products in complex non-digital organisations by Keith Merriman appeared first on Mind the Product.
Five Mental Models to Improve Your Product Sense and Decision-Making
The Product Coalition
JUNE 3, 2021
Prefer watching your insights? Check out the 10-minute video version of this blog post. [link] Have you ever found yourself sweating bullets staring down a product decision? Executives are pushing urgency. The data is inconclusive. Your support team is asking for more time. Are you being data-driven? What about your product intuition? These types of feelings are not uncommon for PMs.
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Speaker: Anne Steiner and David Laribee
As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.
The 2021 UX Research Tools Map
UserInterviews
JUNE 2, 2021
Navigate the UX research software landscape, discover new tools, and identify gaps in your own user research toolkit with this detailed subway map.
Intercom on Product: Accelerating your strategy after COVID-19
Intercom, Inc.
JUNE 3, 2021
? ?. Not too long ago (although it honestly seems like a lifetime), we were buckling up to navigate the COVID-19 pandemic and all of the tough, unparalleled challenges it forced us to face. We had to adapt overnight, reevaluate our priorities, make some particularly rough decisions – for many of us, it’s been over a year in survival mode. But as vaccination gears up, lockdowns ease, and people slowly get back to their lives, countries all over the world are finally looking at what could be an in
Lessons learned from managing internal products
Mind the Product
JUNE 3, 2021
Working on an internal product isn’t different from any other publicly available product. You still have to understand the problem, clearly communicate the value, and make sure people get things done. The only difference is that your users also happen to be your teammates. Early last year, the company I co-founded got acquired by Abstract. [.] Read more » The post Lessons learned from managing internal products appeared first on Mind the Product.
Driving Business Outcomes and Impact?—?Part 2 of Becoming a Product Leader
The Product Coalition
MAY 31, 2021
Driving Business Outcomes and Impact?—?Part 2 of Becoming a Product Leader Product Leaders drive impact for the business by taking on complex initiatives and defining strategy across multiple teams. This is Part 2 of the “ Becoming a Product Leader ” series. In this series, I’m tackling different outcomes and traits that individual contributor Product Managers can practice and cultivate to move towards becoming a Product Leader.
Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
How Can Telehealth Companies Benefit from UI/UX Research?
TryMyUI
MAY 30, 2021
The widespread incorporation of advanced technology in different industries means increased convenience for professionals and customers alike. The medical field is no exception. As health-centered technology goes from complex and bulky equipment in the operation room to simple and easy-to-wear tools that patients can carry with them, developers are always looking to offer patients new benefits.
How Subscription Models Help You Win, Keep, and Grow Customers with Mark Stiving
Daniel Elizalde IoT Blog
JUNE 1, 2021
In this episode of the Enterprise Product Leadership podcast, discover the opportunities to grow your business via subscription models. or Subscribe to the podcast on Apple Podcasts | Android | Stitcher | Spotify Episode Details – How Subscription Models Help You Win, Keep, and Grow Customers with Mark Stiving Transitioning to a subscription model is […].
5 Tips for Product Managers: Membership Only Content Sneak Peek
Mind the Product
MAY 31, 2021
Every month, product experts from around the world share their ideas and insights in our Prioritised and MTP Leader and every month we recap some of their finest tips. So, whether you’re a member who’d love a quick recap or a non-member who’d love a glimpse inside some of our membership content, we’ve got you [.] Read more » The post 5 Tips for Product Managers: Membership Only Content Sneak Peek appeared first on Mind the Product.
Post-Launch Guide for Product-LED Growth
The Product Coalition
MAY 30, 2021
Your journey to product-led growth starts way before you actually launch the product, but it definitely doesn’t end there. Realistically, this is just the beginning. Here are the things to keep in mind when your product meets the road. Photo by Pixabay from Pexels Product-led growth (PLG) is an exciting movement. Whether you believe it is good for your product or not (my opinion is that if it makes sense in your industry you don’t really have a choice), the journey itself is fascinating.
How to Build an Experimentation Culture for Data-Driven Product Development
Speaker: Margaret-Ann Seger, Head of Product, Statsig
Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating
Vital Role of User Research In Getting Your Product To MVP
TryMyUI
JUNE 4, 2021
As a product manager, you are constantly tasked with determining what features to implement and how to go about doing so in order to get your product into the testing phase. The post Vital Role of User Research In Getting Your Product To MVP appeared first on TryMyUI Blog.
Joel Spolsky – FogCreek, Trello, Stack Overflow, HASH and Business of Software
Business of Software Conference
JUNE 3, 2021
Joel Spolsky – FogCreek, Trello, Stack Overflow, HASH and Business of Software… Joel Spolsky, founder of FogCreek, Trello, Stack Overflow, HASH – and, with Neil Davidson, one of the original movers behind a thing called Business of Software Conference, announced that Stack Overflow has been acquired by Prosus, a European private equity firm that is the largest shareholder in Tencent, for $1.8 billion.
You are not your user
Mind the Product
JUNE 1, 2021
Hi there ?? nice to meet you. Let me tell you a fun fact about me. I’m the Head of Product for an erotic audio service for womxn. Yep, you read that right: A platform with more than 2000 erotic audio stories targeted at womxn. That statement alone has proven enough to raise a few [.] Read more » The post You are not your user appeared first on Mind the Product.
Funnel analysis: How to find and fix conversion problems
Mixpanel
JUNE 3, 2021
Whether you’re trying to measure how effectively you’re acquiring users or trying to make sense of in-product user journeys, funnel analysis is a cornerstone of understanding campaign performance and product health. But before we get ahead of ourselves, let’s take a look at what funnel analysis even is and how Mixpanel can help you make the most of it.
The Big Payoff of Application Analytics
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
Invincible Company of the month: Harper
Strategyzer
JUNE 3, 2021
Innovation is an emerging profession that substantially differs from managing a business and is not the same as traditional R&D. The myth around innovation is that “it’s all coming up with brand new products or services”. In reality, the business model that accompanies the product is just as if not more important to its success - something that organizations tend to forget.
The New York Times Uses the Very Dark Patterns it Derides
Nir Eyal
MAY 30, 2021
The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.
The “Aha moment” – Abdelrahman Wahba [Rebroadcast]
Mind the Product
JUNE 1, 2021
Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly—but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. To do that, he had to get to his “Aha moment” Now based in Berlin as the Chief Product Officer for the Offerista Group, [.
Talking Product Inspiration
The Product Guy
MAY 30, 2021
Get inspired for your product by talking to customers and perspective customers. Watch and learn more from product management expert, Meghan Nesta.
Addressing Top Enterprise Challenges in Generative AI with DataRobot
Advertiser: Data Robot
The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.
Be a more effective product manager by democratizing feedback
ProductBoard
JUNE 3, 2021
“Broaden where you get feedback from — only then will it be truly representative of your customers and target market.” Sophie Lalonde Senior product manager at Productboard This post was first published on Built In. When you’re building a product, there’s never any shortage of opinions. You’ll hear all kinds of feedback from countless sources, whether it’s a salesperson who knows exactly which.
Empathy is (an important) part of your job as a Product Leader
Userpilot
JUNE 3, 2021
A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? Self awareness. Empathy. Influence. Managing conflict. As you’re reading an article on empathy, you probably have a pretty good idea of what came out on top. (Yes, empathy was the clear winner in both polls).
SUNDAY REWIND: Badass: Making users awesome
Mind the Product
MAY 30, 2021
This week we’re rewinding all the way to 2015 and a classic #mtpcon San Francisco keynote from Kathy Sierra — Badass: Making users awesome. Kathy argues that every experience has the potential to be transformative if we just build them the right way and she provides brilliant, at times laugh out loud funny, examples to [.] Read more » The post SUNDAY REWIND: Badass: Making users awesome appeared first on Mind the Product.
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