Gocious Blog

JUNE 15, 2022

Product roadmaps are a great way to keep track of your company's progress towards designing, building, and releasing new products to the market. A product roadmap creates a space where you can set goals, track performance, and make decisions for future development. When you have a plan to look over each product and product line, you'll be able to spot both the success and trouble spots with more insight and metrics to prove it.

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Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. And all that noise can make it impossible to make any decisions, let alone choose the best one. . So, how do you get beyond the distractions to build a roadmap you can defend and align around?

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Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Product Talk

JUNE 15, 2022

Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. – Tweet This.

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

The Product Coalition

JUNE 15, 2022

Great products are the heartbeat of any successful SaaS business - which is why these 5 Product Managers are in high demand today. Continue reading on Product Coalition ».

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Product Management Product Manager Management Management 218

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.

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Mind the Product

JUNE 13, 2022

In his opening keynote session at #mtpcon SF+Americas 2022 day two, Oji Udezue, Product Lead at Twitter, examines the key elements needed to create impactful product systems that elevate everyone. [.] Read more » The post Product Systems: How to manufacture lightning in a bottle by Oji Udezue appeared first on Mind the Product.

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The Product Coalition

JUNE 14, 2022

Product managers exist to ensure the right thing gets built in the right way and to be right about the thing — and that means a lot of… Continue reading on Product Coalition ».

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Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like.

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Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Mind the Product

JUNE 17, 2022

In this ProductTank London talk, Lisa Mo Wagner, Product Coach at codecentric AG, dives into the JEDI approach to discovery and delivery. Watch the video to see the talk in full, or read on for an overview of the key points. [.] Read more » The post Jedi discovery and delivery by Lisa Mo Wagner appeared first on Mind the Product.

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The Product Coalition

JUNE 11, 2022

Net-zero implementation may be a game-changer for you. “Change is hard, but change is good.”?—?Henry Rollins No one enjoys the pain of change. Change is hard. Yet we continue to think our customers won’t mind changing to use our products. This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change.

Customer Experience 142

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Intercom, Inc.

JUNE 14, 2022

A sales-qualified lead (SQL) is a prospective customer who has indicated through a series of actions that they have a high probability of converting. Having expressed interest in your product or service and been vetted to ensure they meet the right criteria, a sales-qualified lead is now ready to move into your sales process. . In most cases, prospective customers enter the sales funnel once they’ve performed an action such as visiting your website or following you on social media.

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Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Mind the Product

JUNE 16, 2022

In this article, we will share some learnings about a widely-perceived problem for product teams: incomplete bug reports. We will also discuss how to improve your reporting workflow to speed up the resolution of bugs. [.] Read more » The post How to speed up your bug reporting workflow: a case study appeared first on Mind the Product.

Article 153

Article Startups Product Strategy Strategy 153

The Product Coalition

JUNE 13, 2022

Agility isn’t optional if you want to win. Let’s look at the most common mistakes when interpreting the Agile Manifesto. Continue reading on Product Coalition ».

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Agile Technology Startups Leadership 134

Intercom, Inc.

JUNE 14, 2022

Tiered support refers to support models that are organized with multiple levels or tiers of support. These tiers are organized strategically to ensure that the appropriate actions can be taken efficiently and effectively to resolve any customer challenges or concerns. A tiered support customer service model involves creating different levels or “tiers” of support to help you more easily allocate resources, create escalation paths, and give each customer service challenge the right level of atten

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Customer Experience Reference Engineering Information 118

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Johanna Rothman

JUNE 13, 2022

In Part 1 , I said that customers need a different kind of roadmap than teams do. Teams need the focusing details now and a way to look forward. But, depending on where your product is in the market, your customers might want or need different information. Let's start there. One thing to remember: you might not need a customer-facing roadmap at all if you release often enough.

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Roadmap Customer Feedback User Testing Customer Experience 118

Mind the Product

JUNE 14, 2022

airfocus recently invited three industry experts to discuss the use of product OKRs, why they are important and how best to approach using them. In this article, airfocus CEO Malte Schalz summarises the key points discussed, along with some practical tips the experts distilled for getting started with product OKRs. [.] Read more » The post Setting product OKRs properly and use them effectively appeared first on Mind the Product.

Article 142

Article Leadership 142

The Product Coalition

JUNE 14, 2022

Aggregation Theory describes how platforms come to dominate the industries in which they compete in a systematic way. Continue reading on Product Coalition ».

Product Management 136

Product Management Product Manager Management Management 136

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. Customer relationship management involves leveraging the right technologies to properly meet your customers’ and prospects’ needs.

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Reporting Tools Feedback Software Data Visualization User Testing 118

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Nir Eyal

JUNE 13, 2022

Humans have an evolutionary need to be challenged—to feel discomfort. We may not enjoy whatever discomfort we expose ourselves to in the moment—be it a physical, mental, or spiritual hardship—but doing so is key to personal growth and even just plain contentment. However, if we’re to take that first step outside of our comfort zone, we have to get comfortable with being uncomfortable.

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Mind the Product

JUNE 12, 2022

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. In this Sunday Rewind post, we look back to delving into this methodology, looking at whether Product Managers can find the approach valuable. [.] Read more » The post SUNDAY REWIND: Dual-Track Agile: Why messy leads to innovation appeared first on Mind the Product.

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The Product Coalition

JUNE 13, 2022

Photo by T.H. Chia on Unsplash One of the most common questions that Product Managers have to deal with is how they would improve the product they are managing. Let’s take Google Maps for example. In this blog, I will talk about the steps that I, as a Product Manager at Google would take to improve it. Also, I will assume this to be more of an interview scenario, so my approach will be how I would think about this in a relatively short 30–45 minutes call. 1.

Product Management 124

Product Management Product Manager User Testing Customer Feedback 124

Intercom, Inc.

JUNE 14, 2022

Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. As a branch of behavioral analytics, customer cohort analysis organizes users into subsets in order to better monitor customer behaviors and user engagement.

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Customer Feedback Customer Experience Data Visualization Analytic Tools 118

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

The Product Guy

JUNE 13, 2022

Don’t stop learning and don’t stop being curious! Watch and learn more from product management expert, Mihaela Draghici.

Product Management 113

Product Management Product Manager Management Management 113

Mind the Product

JUNE 14, 2022

Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. He joins us on the podcast to level up our retro game. [.] Read more » The post Rerun: Using retros to create continuous improvement – Matt Walton on The Product Experience appeared first on Mind the Product.

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Customer Experience Education User Testing Customer Feedback 137

The Product Coalition

JUNE 14, 2022

We discussed how localization works at Alconost and how the company manages quality control with localization department team leads. Image created by alconost.com Localization helps your product grow and develop. When a company reaches the point where it needs localization, that’s a growth point. We discussed how localization works at Alconost and how the company manages quality control with localization department team leads.

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Feedback Software User Testing Systems Review Technical Review 123