best-practices Engineering Related Topics 
Alchemer Mobile
SEPTEMBER 3, 2021
None of the above actions are the best way to handle customer communication in-app. In-app messaging best practices. The best way to mitigate customer frustration is to be transparent and to set expectations for your customers at the onset of the conversation. Here are a few of our favorites: 1.
Intercom, Inc.
JANUARY 20, 2021
So instead of giving customers a series of boring how-tos, we create best practice content. Here are five lessons we’ve learned for creating best practice content. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support.
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Product Talk
SEPTEMBER 1, 2021
You can pick up the habits and fold them into your daily practice, but there will always be room for improvement. You can pick up the habits and fold them into your daily practice, but there will always be room for improvement. Lisa had built a strong continuous discovery practice at Airship. Tweet This.
Userpilot
APRIL 10, 2024
Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. Knowledge base creation best practices Setting up your knowledge base with the right tools is only half the job. Publish and promote your knowledge base.
Speaker: Liz Fong-Jones, Principal Developer Advocate, Honeycomb.io
Join Liz Fong-Jones, Principal Developer Advocate at Honeycomb, as she walks us through how organizations of all sizes can implement site reliability engineering practices to address these issues. She'll walk us through a set of Production Excellence best practices that provides a clear and practical plan for senior software leaders.
Product Talk
JULY 21, 2021
Today’s post is about getting your engineers more involved in your product trio. What do we do if engineers don’t want to be part of discovery? Does an engineer really need to be a part of our product trio? What should you do if an engineer doesn’t want to be a part of your product trio ? I get this question a lot.
Split
APRIL 12, 2023
Firstly, VSM will help streamline the software development process by removing inefficient practices that do not add any value. This will reduce the amount of time needed for tasks such as debugging or troubleshooting, and allow engineers to focus on tasks related to innovation and problem-solving. So what is value stream management?
Speaker: Teresa Torres, Internationally Acclaimed Author, Speaker, and Coach at ProductTalk.org
Industry-wide, product teams have adopted discovery practices like customer interviews and experimentation merely for end-user satisfaction. As a result, many of us are still stuck in a project-world rut: research, usability testing, engineering, and a/b testing, ad nauseam.
Speaker: Stephanie Lewandowski, Senior Product Manager, Teachstone
As the product manager, you need to know the best way to lead the team in this transformation while avoiding common pitfalls. Quality engineering practices. Practical techniques for prioritization you can apply in your own environment. However, moving your product to the Cloud is not a simple lift-and-shift exercise.
Speaker: Dr. Greg Loughnane and Chris Alexiuk
However, during development – and even more so once deployed to production – best practices for operating and improving generative AI applications are less understood.
Speaker: Jim Morris, Founder, Product Discovery Group
When teams solicit and act on customer feedback, they can cycle through ideas quicker, and find the best ones sooner. During this presentation, attendees will hear case studies, examples, and best practices gleaned from Jim's 25 years of using the Product Discovery Cycle.
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