Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Product Innovation Educators

APRIL 15, 2024

The habits that set apart transformational product leaders Today we are talking about why organizations are increasingly facing the need to transform and how to navigate those changes. All of us need to know the principles that make transformations successful, and that is what we’ll takeaway from this discussion.

User Testing 114

User Testing Product Management Product Manager Product Research 114

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 102

Feedback Software Research Software Analytic Tools Product Research 102

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. As the SaaS industry evolves and gets more sophisticated, so do customer and user journeys along these touch points. Customer Journeys vs. Users Journeys Let’s start with the basics.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Userpilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. We’ve collected some of the best product management webinars for 2024, so you don’t miss out. What is a product webinar? Book the demo today!

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

Userpilot

DECEMBER 7, 2023

Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. It will also guide you through uncovering and harnessing these insights in your SaaS business. What are data-driven insights?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

DECEMBER 12, 2023

TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. Product roadmaps provide a high-level view of all product development motions, including UX ones. A field roadmap gives a general overview of all UX efforts across all areas and products. Let’s dive in! Book the demo!

Roadmap 102

Roadmap Customer Experience UX Product Research 102

Userpilot

DECEMBER 13, 2023

UX vision is a clear and inspiring statement that guides the long-term design strategy and keeps teams and stakeholders on the same page. Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. A UX strategy is a plan that guides product design and development. Book the demo!

Research Software 97

Research Software Analytic Tools Feedback Software User Testing 97

The Product Manager Coach Blog

JANUARY 9, 2024

Brian Chesky of Airbnb sparked a lively debate last year by questioning the role of product managers in today’s fast-evolving business landscape. He stated, “Airbnb has morphed its product management function into an “Apple-style product marketing function.” Aligning Product Vision and Strategy 2.

Analytic Tools 72

Analytic Tools Artificial Inteligence Feedback Software User Testing 72

Userpilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. This leads to increased customer loyalty and builds trust.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

The Product Coalition

DECEMBER 11, 2023

Yet, those conversations rarely intersect despite being a perfect pair for a product. Yet, those conversations rarely intersect despite being a perfect pair for a product. I was catching up with an old colleague and friend the other day, and we talked about purpose — more in life than in product. And I swear it’s not.

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Roadmap Healthcare Reporting Tools Software Review 133

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a new user activation dashboard works, look at the key metrics you need to include in it, and see how it can help you unlock ways to retain more customers. What is user activation?

Data Visualization 99

Data Visualization Onboarding KPIs Dashboard Customer Experience 99

ProductPlan

MARCH 13, 2024

As the Head of Product at ProductPlan, I spend a lot of time talking to product teams and learning about their experiences throughout the product development process. I loved that stepping into ProductWorld’s Developer Week 2024 in San Francisco a few weeks ago reminded me of the other side of the product development experience.

Technical Review 104

Technical Review Data Visualization Customer Experience Product Research 104

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. The free plan doesn’t include experimentation to test your guides.

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Ronke PM

DECEMBER 29, 2023

To celebrate the journey, we've curated a list of the top four podcast episodes of 2023 from Product Magic, chosen for their impact and relevance by our devoted listeners. Design-driven conversations are crucial for PMs as they enable effective communication, early feedback gathering, and customer-centric approaches.

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

Gainsight

JULY 26, 2023

In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and expand their customer base are poised to survive and beat the downturn. So, how do you ensure you’re delivering on both, especially with limited resources?

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Userpilot

JANUARY 15, 2024

TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs. Sympathy vs empathy in the UX design thinking process Sympathy is acknowledging and understanding users’ struggles while interacting with your product. Best practices for empathic design.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Don't worry, we've got all the answers.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Research Software 102

Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. However, not all product tours are created equal: many companies fail to realize their full potential. Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. Ready to dive in? Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

MAY 10, 2023

Maximizing Product Success Through Effective Metric Utilization As a product manager, understanding how your product is performing is crucial for making data-driven decisions that drive success. Let’s say you are a product manager for a social media platform that allows users to share photos and videos.

Onboarding KPIs 120

Onboarding KPIs Data Visualization Feedback Software Research Software 120

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Looking for the best way to do market research?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Lenny Rachitsky

APRIL 14, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want — David DeSanto is the chief product officer of GitLab, which is the largest remote-only company in the world.

Feedback Software 66

Feedback Software User Testing Construction Customer Feedback 66

Userpilot

APRIL 8, 2022

Let’s have a look at how the two products stack against each other. Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Appcues is a great product experience tool that you can use to onboard users with product tours.

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey.

Customer Experience 88

Customer Experience User Testing Customer Feedback Feedback Software 88

The Product Coalition

FEBRUARY 12, 2024

I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. Ken Blanchard.

Technical Review 121

Technical Review User Testing Product Research Customer Feedback 121

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Reporting Tools 97

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. However, the Basic package has strict limitations like only 1 user seat and no custom branding.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Gainsight

DECEMBER 28, 2022

To help you prepare for the mindset shift and future financial uncertainties, Gainsight published a new ebook, The Essential Guide to Budgeting for Customer Success and Durable Growth. Position Customer Success (CS) as an Efficient Growth Engine . Customer Success teams. . Ready to learn how?

Customer Experience 52

Customer Experience Data Visualization B2B Positioning 52

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market. What is a product launch?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Data Visualization 95

UX Planet

MARCH 2, 2024

When I first began working on an AI project nearly a year ago, I frequently reflected on the process for developing GenAI products. Part 1: The need for Reevaluation If you have worked on the GenAI products/ features before or are just starting, you might find adopting a reverse engineering approach beneficial.

Product Research 62

Product Research Research Software User Testing Analytic Tools 62

Split

MARCH 20, 2024

Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 97

Customer Experience User Testing Data Visualization Construction 97

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98