The Secret PM Handbook

JANUARY 1, 2016

In my last post I reviewed the topics we covered in 2015. But instead of focusing on that goal this year, I’m going to focus on a system for being a better product manager. The idea is the system is what gets you to the goal. You still have the goal (maybe), but you pay attention to the system. Calendar, by Joy (CC 2.0

Product Management 150

Product Management Product Manager Systems Review Reporting Tools 150

Userpilot

APRIL 9, 2024

There are a few benefits of investing in a dedicated onboarding system. In addition, hiring managers can use it to support HR processes – for example, as an applicant tracking system or to manage staff development. Templates – including employee onboarding templates, handbook templates, SOP templates, and HR templates.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us. Here’s the analogy: None of those things are going to make or break the startup either’, he explains. How to Break This Rule: Make your own rules. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Imaginary Cloud - Design

JULY 2, 2020

The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines). I believe the focus on high-level practices is due to two reasons: The obsolescence issue already mentioned above.

Books 52

Books Technical Review Research Software Data Visualization 52

UX Planet

JANUARY 22, 2024

Avoid pairing red and green due to potential visibility issues. Minimize system response times, incorporating progress bars and animations to make waits tolerable. Legibility: Opt for easy-to-read fonts like Roboto, Inter, or Open Sans. Inter, in particular, stands out as an excellent choice.

Customer Experience 80

Customer Experience User Testing Research Software Customer Feedback 80

Userpilot

JULY 13, 2021

Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Encourage the swift adoption of those features.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Product Innovation Educators

JULY 6, 2020

After the startup world rapidly adopted the Lean methodologies, I wrote The Startup Owner’s Manual: The Step-by-Step Guide for Building a Great Company as a handbook for how to use those methodologies. [19:48] In 2013, Harvard Business Review published my article “Why the Lean Startup Changes Everything.”

Startups 88

Startups User Testing Customer Experience Development 88

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. Third, the ICP should be defined so systems can be built to identify them. They can be communicated to teammates simply and computer systems can be tooled or trained to identify them at scale. After you run the experiment, you need to be rigorous in your review.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Mind the Product

SEPTEMBER 6, 2018

Hold a high standard : Promote the above strategies within your team by asking specific questions about the personas during spec reviews. These contain valuable information about companies such as the KPIs they focus on, and the challenges they face. Even team members outside the product management organization should engage. In Conclusion.

Enterprise 141

Enterprise Customer Feedback Customer Experience Reporting Tools 141