Gainsight

JUNE 18, 2020

Janine, why did you need to change the game in terms of how IBM manages clients? Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. We are using Gainsight to segment tech-touch from high-touch to ensure all of our accounts are adopting so they don’t churn. Technical skills matter a lot. .

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

PMLesson's Ace the PM Interview

MARCH 1, 2020

An inside look at product management at IBM and the interview process. Kevin Wei is an Offering Manager at IBM managing Watson Knowledge Catalog and DataStage. Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. What is an IBM offering manager?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. Send a personalized modal to ask for reviews.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

We talk to Hemanth Kempanna, an Exponent alumnus, on his journey to breaking into product management and his experience building cloud-based products. This can be in terms of the companies you want to target, the roles you want to get into or the kind of industry, products, or technologies you want to work on. Interview preparation.

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Technical Review Customer Experience Technical Advisors Research Software 40

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support. Startup founder?

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CTO Coach Research Software Feedback Software Startups 52

UX Studio: Product Management

JULY 14, 2021

We are aware that many companies choose their path and manage the challenges themselves. As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. That’s one approach to problem-solving.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? I’m a product manager at Stripe.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 85

Data Visualization Technical Review Reporting Tools Technical Advisors 85

Product Bookshelf

JANUARY 31, 2017

Collect information and work with your cross-functional partners to be an effective product manager. Take Charge Product Management by Greg Geracie. You won’t find these two sentences in any books on product management: “It was 6:45am. .” Your role as product manager is to see the forest, not the trees.

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Technical Advisors Product Management Product Manager Technical Review 48

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. For some reason, when the average product manager thinks about setting up a product tour, they imagine a top-down, linear experience where each customer is shown the same product features in exactly the same way. Here are our top 4 tips for building great product tours: 1.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Sachin Rekhi

JANUARY 27, 2013

The role of product management in technology firms is a critically important one that is often misunderstood. Product management boils down to owning the vision, design, and execution of your product. Or it could be ensuring open product, design, and technical decisions get resolved in an efficient manner.

Technical Advisors 62

Technical Advisors Product Management Product Manager Technical Review 62

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. How to use technology to create something. And here we are, six years later. A CRM for Product.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Usersnap

FEBRUARY 19, 2019

Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions. This can be a test manager from your organization. Crowdtesting is not advisable in these situations.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Our SaaS customers that use walkthroughs have managed to achieve: Higher activation rate. I hear you. Get a demo today!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? It’s impossible for one person to do. And not all trends matter.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Pragmatic Marketing

SEPTEMBER 16, 2009

Barbara Nelson said in The Politics of Agile , “When product managers weren’t looking, the developers went agile.” ” Indeed, many Product Managers were taken by surprise at the speed of Agile’s adoption. Ultimately, we are responsible for the success of the product and, thus, the company. The Problem.

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Technical Advisors Technical Review Feedback Software Agile 70

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

The Product Coalition

OCTOBER 21, 2019

But in our experience, everything can be done if the development team and project manager have deep expertise and, along with the product owner, carefully listen to each other and keep themselves open to cooperation. You can read all about that in the Project Management Body of Knowledge book. Let’s begin.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Amplitude

JUNE 8, 2017

Hailing from a tenured career in product management, she was just super passionate about working with startups. “I I had become pretty active as a mentor and advisor to various startups and really enjoyed it! From Product Manager to Partner: An Interview with Ashley Carroll of @SocialCapital Click To Tweet.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Usersnap

JUNE 15, 2023

Without a systematic approach to your product management process and clear roadmap, you’ll likely face several hurdles like lack of direction, unclear priorities, wasted resources, missed deadlines, difficulty in scaling, and more. To help you out, I’ve put together this extensive guide on the product management process.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Intercom, Inc.

MAY 19, 2022

Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. That’s why you need to do these internal reviews as well. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Department of Product

JUNE 27, 2022

The General Manager model. Each organization is led by a general manager (GM) who is responsible for all the functions within their organization. Tradeoffs for the General Manager model are outlined in my post retrospective on Implementing Amazon’s single threaded owner model. Who does technical leadership?

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

eG Innovations

JULY 2, 2021

And can customers monitor and manage their own infrastructure themselves? Lots of MSPs (Managed Service Providers) offer portals from where their customers can login and view the health of their key applications and infrastructure themselves. Yes, eG Enterprise supports monitoring of Nutanix AHV and we are a Nutanix technology partner.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Coalition

MARCH 21, 2018

What you need to think about in your first 60–90 days on a new job: product management (leader) edition I’ve recently transitioned into a different role and have spent some time thinking about how to start this new job. A mentor advised me to think about three broad categories?—?the build the culture you want.

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

Business of Software Conference

JUNE 29, 2020

Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. So today I want to talk about managing by our outputs versus outcomes. So, I’m going to start with, yesterday we learned from Whitney about OKRs – that is one way of trying to manage by outcomes.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. Remember this Apple’s iPhone 3 advertising slogan? Source: cultofmac.com.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. Remember this Apple’s iPhone 3 advertising slogan? Source: cultofmac.com.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

eG Innovations

AUGUST 11, 2022

What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Best practices for Citrix Logon Simulation.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Product Bookshelf

FEBRUARY 7, 2017

42 rules to live by for product managers. Great insights and product principles for being a great product manager and making better products. 42 Rules of Product Management edited by Brian Lawley. Each encapsulates a key principle of effective product management. Being a great product manager.

Technical Advisors 48

Technical Advisors Product Management Product Manager Weak Development Team 48

Business of Software Conference

NOVEMBER 26, 2018

Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day. She is very open minded about new products and keeps up to date with technology.

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User Testing Product Marketing Engineering Feedback Software 103