Intercom, Inc.

MARCH 25, 2021

This HIPAA attestation examination was performed by an independent Certified Public Account firm, who reviewed our HIPAA policies, procedures and controls and assessed them for conformance against the HIPAA Security and HITECH breach notification rule requirements. More than 500k healthcare conversations are powered daily.

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

The Product Coalition

MAY 2, 2019

Therefore, when a company is looking for a partner, the one with the most transparent policy will win the race. Security Security is a crucial part of the transparency policy. TETRA We consider software products and systems quality as an additional point of our transparency policy. When a client comes to meet the whole team.

Reporting Tools 60

Reporting Tools Data Visualization Fractional CTO Software Developers 60

The Product Coalition

SEPTEMBER 5, 2018

SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides. We call it the Product Feedback Policy. The good news is this is changing fast.

Feedback Software 60

Feedback Software User Testing B2B Customer Feedback 60

Department of Product

OCTOBER 26, 2023

56% of Americans say they usually click “agree” before reading online privacy policies. Other product news in brief Snap returned to revenue growth after two periods of declines, with sales of $1.19 Weekly use of VR devices by teens declined from 14% to just 10%. Fascinating insights from the 46th Teens Survey 2023.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Bain Public

NOVEMBER 30, 2021

The two hosts, Magnus Billgren and Petra Färm, have product experts on as guests from all over the world to share, inspire, and inform other product people of the latest news, topics and trends in a fun and engaging way. The Product Beats Show is a live, free product show that runs every Tuesday. About the Episode.

Weak Development Team 52

Weak Development Team Roadmap Leadership Data Visualization 52

Department of Product

SEPTEMBER 14, 2023

This week we came across a new product that’s designed to help product teams implement permissions with as little hassle as possible. Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Mixpanel

SEPTEMBER 23, 2021

The good news is that it can be as modest an undertaking as you’d like. If it’s a good experience, you’ll work toward a policy of putting every new feature under flag. I’m usually asked how painful it is to get started. That’s because you can start by putting just one feature under flag.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

The Accidental Product Manager

FEBRUARY 21, 2022

The good news is that we have such an example. If we are going to talk about the challenge of dealing with defective parts that find their way into our products, then we’re going to need to have an example to discuss.

Product Management 121

Product Management Product Manager Technical Review Systems Review 121

Modus Create

MAY 11, 2020

In the last few years we saw many companies operating under the mentality that “working from home is not our policy”. Well, surprise, that policy just changed, suddenly, without being noticed. For me everything changed when I decided to read “the novel context” instead of “the novel coronavirus” in the news.

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Atlassian

JANUARY 27, 2022

An immediate priority was to update our compensation strategy and then make those policies available to everyone. It allowed us to pull in data from Workday, our primary HR information system, about employees, locations, and policies. In Company News. How we improved the tool before going live. Related Article. By Erika Fisher.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

DISQO

APRIL 22, 2020

Those with potentially less straightforward health policies or plans more frequently report thinking more about their insurance, such as those children in their household (42%) — compared to those without (30%). 36% of participants said they’re thinking “much more” about health insurance during this crisis.

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

DISQO

APRIL 22, 2020

Those with potentially less straightforward health policies or plans more frequently report thinking more about their insurance, such as those children in their household (42%) — compared to those without (30%). 36% of participants said they’re thinking “much more” about health insurance during this crisis.

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

The Product Coalition

OCTOBER 22, 2018

The good news is there a a few things you can put in place so that when you handle customer feedback it leads to great products, a better business, and customers…well they won’t just pay you for your service, but they will actually shout about it. And that they have a roadmap for 2 years, so their customers can’t help them right now.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Accidental Product Manager

OCTOBER 15, 2018

In order to limit this from happening, the online retailer Amazon has recently implemented a policy that states that only customer accounts that have spent at least $50 can leave reviews. The good news for product managers is that there is a purchase likelihood that occurs when a product has a rating that is between 4.2

Systems Review 85

Systems Review Product Management Product Manager Customer Experience 85

Indicative

MAY 25, 2018

Fighting Fake News. David Mikkelson has been tracking down Fake News before it was cool. Mikkelson, the founder and executive editor of the urban myth-busting site Snopes , sat down with Inc Executive Director of Editorial Jon Fine for a conversation about how to fight fake news.

Research Software 53

Research Software Banking Certifications Customer Experience 53

The Product Coalition

JANUARY 21, 2021

Sales were non-existent, and everyone in the company was working around the clock to bring our clients back home from their holidays with countries policies changing every minute. Where in ‘War room’ everybody is expected to answer right away, in ‘Good news’ they are not. Travel industry went into complete chaos. In our case, Slack.

Feedback Software 114

Feedback Software Technical Review Weak Development Team Travel 114

The Product Coalition

FEBRUARY 6, 2019

Even if you cannot help with a particular request right now (there can be multiple reasons), set the client’s expectations straight by articulating the need for additional investigation/review and indicating when you will get back to them with the news. The above comes neither from the company policy nor from the boss saying it.

Development Team Review 61

Development Team Review Customer Experience Information Leadership 61

Intercom, Inc.

NOVEMBER 30, 2022

Begin by sending a message template, as required by WhatsApp’s policy, then continue a one-to-one conversation for a more personal touch. Send one-to-one WhatsApp messages directly from the Inbox. Engage with your customers where they are by starting one-to-one conversations on WhatsApp via the Inbox.

Customer Experience 104

Customer Experience User Testing Customer Feedback Data Visualization 104

Intercom, Inc.

APRIL 8, 2020

For one thing, (as the Accelerate State of DevOps Repor t has shown) adding more processes and policies to software deployment is actually likely to increase the risk to software delivery. We decided that now is not the time to experiment with slower ways of shipping.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Intercom, Inc.

DECEMBER 21, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. When we write a story about someone, we need the news to back up the validation of that story.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

APRIL 1, 2021

It shows that we’re looking at power relationships in online communities and that they shouldn’t be abused” Before the universal code of conduct existed, we had a lot of different policies and standards for each project, but there was no global standard that set the guardrail for all of our behaviors.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Department of Product

FEBRUARY 18, 2022

Policies – is there a returns policy? A hand curated reading list of the best product launches, news, commentary and insights. Fair – is the model fair? Fairness can span across many aspects of your product and can include: Price – is the price prohibitively expensive? Sign up for the weekly Product Briefing.

Research Software 52

Research Software User Testing Product Management Product Manager 52

The Product Coalition

MARCH 23, 2020

Regarding this facilitation know-how, there is good news: Remote Agile is neither complex nor chaotic; hence there are good practices to start from without the necessity to reinvent the wheel. Be always on : Be strict with the “video is always on” policy. Also, Zoom’s freemium policy is quite generous.

Agile 78

Agile Webinar Data Visualization Events 78

Gainsight

APRIL 6, 2020

As we process the ongoing news and local policies, most of us are simultaneously figuring out new habits and routines, too. Whether it’s learning to work remotely with others around us or balancing full-time work with full-time parenting, adapting to new ways of living doesn’t come without its unique set of challenges.

Reporting Tools 52

Reporting Tools Customer Experience Technical Review Software Review 52

PMLesson's Ace the PM Interview

MAY 5, 2020

The general day-to-day As a PMM you sit at the intersection between the customers, sales teams, and the product team so you have to work very cross-functionally, working with PMs, design, Sales, Legal, Public Policy, and business development. Usually start the day with a few podcasts to get up to speed on the latest world and tech news.

User Testing 52

User Testing Product Marketing Product Research Marketing 52

Intercom, Inc.

DECEMBER 28, 2022

In this in-depth series and whitepaper, leaders across our Engineering, Infosec, and Sales teams revealed exactly what sort of processes and policies we have developed to operate at this sort of scale, from infrastructure and interoperability to security and privacy.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

JUNE 20, 2019

Allyship, inclusion policies, celebration and acceptance of LGBTI+ employees are hugely important for companies. View this post on Instagram. Be yourself. Intercom staff on the way to Dublin Pride parade #pride. A post shared by Intercom (@intercom) on Jun 25, 2016 at 5:48am PDT. Trying something different.

Education 171

Education Vision Article Marketing 171

ProductPlan

OCTOBER 1, 2020

Its mission “to unlock the potential in every maker through the power of real-life experiences” unpacks the trials and tribulations teams experience en route to successful products (or total flops) with a curated selection of speakers to learn from, including veterans from the likes of Mailchimp, Google, BBC News, Facebook, and Mozilla.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Modus Create

MAY 12, 2020

Interestingly, in light of the current worldwide COVID-19 pandemic, we may be witnessing the adoption of some of the most common Agile principles in a world that is not often described as responsive: public policy and politics.

Reporting Tools 84

Reporting Tools Agile Government Data Visualization 84

The Product Coalition

JUNE 21, 2021

link] According to Court House News, a federal judge ruled Tuesday that the website of the Winn-Dixie supermarkets chain violates the ADA because it’s inaccessible to visually-impaired people. The tribunal ruling is the first to find a United States based company liable under the United Kingdom’s Disability Discrimination Act. [3]:

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

Pragmatic Marketing

DECEMBER 10, 2017

It also guides our “zero unreviewed ideas” policy. The good news is that people usually want to tell you what would make the product better. We try to review and process customer feedback within eight hours of receiving. That is our goal for being responsive.

User Testing 70

User Testing Customer Feedback Feedback Software Customer Experience 70

Intercom, Inc.

OCTOBER 4, 2018

To that end we have been pursuing the highest standards of industry-recognized accreditation so that all our customers, big and small, can have trust in our policies and procedures. Industry-recognized accreditation.

Data Visualization 91

Data Visualization Reporting Tools Certifications Customer Experience 91

Intercom, Inc.

JULY 21, 2021

This is not a case where we’re going to perfectly anticipate what the world’s going to look like and write the policies that represent it. We’re excited to embrace hybrid work, and take the greatest elements of remote and in-office work to create something new, flexible, and intrinsically ‘Intercom’” – Karen Peacock, CEO.

Feedback Software 138

Feedback Software Construction Product Research Customer Experience 138

ProductPlan

MARCH 20, 2019

When the news broke of my scheduled departure from ProductPlan, I found solace in connecting with just about everyone in the company. Whatever your situation, honesty is the best policy. We talk with some more than others. We do what makes us comfortable. Be honest and transparent with your supervisor(s).

Positioning 65

Positioning Construction Feedback Software Customer Experience 65

Indicative

JUNE 7, 2019

Take a look at our second round of May updates and announcements: Data in the News. New Features. Data in the News. Digital-privacy concerns have taken over the news recently as Apple and Google rolled out their new cookie regulation policies. Data in the News: How Big Data Can Make Food Safer to Eat.

Data Visualization 15

Data Visualization Analytic Tools Feedback Software Dashboard 15

Gainsight

JULY 9, 2020

“I hate to break the news to people all the time when I’m in a meeting or even now. At Gainsight, Nick has an open-door policy, and he encourages the same for all of the VPs and C-level leaders. Your Head Coach—The CCO. When Joe spoke about leadership and coaches, I envisioned the Chief Customer Officer.

Leadership 59

Leadership Customer Feedback Customer Experience User Testing 59

Alty

JULY 4, 2017

Although hackers seem to be making headlines more often than ever, 63% of website managers admit that they don’t use common security measures , according to a new survey by Clutch, a B2B ratings and reviews firm in Washington, DC. Without proper security they are only creating new avenues for hackers to attack their business.

Software Review 63

Software Review Customer Experience Data Visualization User Testing 63