Alchemer Mobile

MARCH 31, 2022

The Love Dialog allows mobile teams to take a quick, regular pulse of consumer health and happiness over time. These quick responses are a great way for brands to quickly understand consumer emotion without asking people to leave the app for feedback, or to take another step away from their intended use of the app.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

DECEMBER 13, 2023

When a customer gives notice of cancellation, you can ask them to take a survey about how they are feeling and why. If, based on the survey results, the Sales Team deems the customer can be saved, they can take action to salvage the customer relationship. • How can we help you get the most out of our product going forward?

Customer Feedback 130

Customer Feedback User Testing Feedback Software Product Research 130

Alchemer Mobile

FEBRUARY 22, 2022

Time : Understanding how long it takes customers to adopt a new feature and actually start using it can help you quickly identify friction in the onboarding process. The company has a feedback tool in place to gather customer feedback to identify and solve issues quickly. Product design or interface isn’t intuitive. Get started today !

User Testing 262

User Testing Onboarding KPIs Product Research Feedback Software 262

Alchemer Mobile

MAY 4, 2021

A simple tool we developed here at Apptentive called the Love Dialog allows brands to quickly take a pulse from customers. Reducing friction and eliminating steps your customers have to take to give you feedback is critical. Opt-in: Instead of just launching people into a survey, first ask them if they can answer a few quick questions.

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Alchemer Mobile

SEPTEMBER 10, 2021

Here a quick summary of why you should use specifically mobile surveys: Higher response rates and engagement: Y ou can get higher response rates than traditional feedback channels like email. It’s the perfect time to take advantage of that captive audience within the mobile app experience.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Intercom, Inc.

SEPTEMBER 6, 2022

Once you accept that you’re not going to get it right all of the time, you can adjust in one of two ways: Try to correct mistakes before you ship them, taking steps to validate or check your work. Building in small steps doesn’t happen by accident, it takes deliberate intent and the right environment. Managing complexity.

User Testing 138

User Testing Product Research Customer Feedback Customer Experience 138

UX Studio

APRIL 19, 2024

Navigation Clubs take significantly different approaches to navigation bars. Obviously, you can’t buy tickets and attend, and if you click on the button, you see a modal that can only take you to the club shop. In comparison, Real Madrid is once again taking a more minimalist approach.

Data Visualization 87

Data Visualization User Testing Customer Experience Reporting Tools 87

Alchemer Mobile

AUGUST 7, 2023

Increase the Value of Your Survey Results with a Few Clicks It takes just a few clicks on the dashboard–no programming or technical knowledge needed to set up Survey Skip Logic on your Mobile or Web surveys. Be sure to upgrade to the latest Alchemer Mobile SDK to take full advantage of Survey Skip Logic.

Product Research 130

Product Research Document Customer Feedback Dashboard 130

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. In this article, we cover: A brief history of the Kano model. Practical explanation of how it works.

Customer Satisfaction 101

Customer Satisfaction User Testing Customer Experience Customer Feedback 101

Intercom, Inc.

MARCH 1, 2022

This event will dive into ways Intercom can help you take small, manageable steps towards a future-proof customer experience. This event will allow us to engage with you directly, sharing the countless ways we can help you take your businesses to the next level. Why we’re hosting a virtual event. We think big and start small.

Events 211

Events Customer Experience Feedback Software User Testing 211

Sachin Rekhi

APRIL 4, 2024

Too often we're told it just takes time & experience to build your intuition. Video: Building Your Product Intuition with Feedback Rivers One of the hardest skills for product managers to master is product intuition.

User Testing 78

User Testing Feedback Software Customer Feedback Product Research 78

Userpilot

APRIL 3, 2024

Jira’s Resource Center effectively places common solutions at the top, enabling quick user access. Try Userpilot and Take Your Self-Service Support to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a resource center? FAQs : A collection of answers to the most frequently asked questions.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

APRIL 3, 2024

Product-led growth business suits products that meet unique market needs, have a quick value realization for users, and fit a freemium model. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product-led innovation?

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 94

AB Tasty

APRIL 25, 2024

Ben points out to first take a look at how the business is doing and where you can focus on for the most impact. If you’re just starting your experimentation journey, Ben recommends taking a look at traffic, value and ease. It’s important to take note that no personalization goes live without being tested.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

Intercom, Inc.

MAY 16, 2022

It takes clear and deliberate planning to run a kickass workshop. Take the example of a multipart workshop we ran about the vision of our support products. Take a look back at the goals you listed, and think about what activities you need to do in your workshop to achieve them. Now your workshop is taking shape.

Workshop 245

Workshop Feedback Software Research Software Reporting Tools 245

Intercom, Inc.

NOVEMBER 2, 2020

In practice, system design work usually takes the form of a diagram: boxes and arrows describing the main parts of the product, and how they all connect to each other. You don’t want to realize you’ve all been singing from different hymn sheets several months into building something, and then take on an expensive course correction.

Feedback Software 289

Feedback Software User Testing Customer Feedback Customer Experience 289

Intercom, Inc.

JUNE 2, 2021

The steps you take – and the amount of time you spend on each one – should vary from problem to problem depending on these factors. Building this strategy was a medium-innovation project because we needed to take time to evaluate how Intercom should evolve to become an omnichannel support tool – without reinventing the wheel.

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Intercom, Inc.

MARCH 10, 2022

Take our Resolution Bot for example, which can help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes. This is where having the right tech stack comes into play.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Coalition

DECEMBER 13, 2022

For a little more support with workshop design, take a look at these five chapters and a few example methods that can be used within each. Is it just a quick review of previously-reviewed materials to confirm alignment? I will spend as much time as it takes to do this work because it’s the most important step, in my opinion.

Workshop 125

Workshop User Testing Weak Development Team Customer Experience 125

The Product Coalition

APRIL 3, 2023

No matter how many articles you read, videos you watch, or mock interviews you take, you’ll definitely make mistakes when you step into the real world & deal with real products i.e. products you’ll own. As counterintuitive as it may sound, taking breaks is a good thing. But that’s a grave mistake.

Research Software 117

Research Software Reporting Tools Product Research User Testing 117

Split

MARCH 31, 2023

This reduces the amount of time it takes for features to be tested and deployed, allowing organizations to get their products out quicker and stay competitive. This reduces the amount of time it takes for features to be tested and deployed, allowing organizations to get their products out quicker and stay competitive.

User Testing 97

User Testing Product Research Testing Data Visualization 97

ProductPlan

FEBRUARY 9, 2024

When implementing year-round planning practices, taking time on a regular cadence outside of annual planning is vital to evaluate outcomes and feedback and adapt where necessary. Keep a pulse on what your competitors are taking on as their latest strategies, too. For one, product teams can go to market faster and more cost-effectively.

Data Visualization 104

Data Visualization Customer Feedback Feedback Software Analytic Tools 104

Andrew Chen

FEBRUARY 5, 2024

So what happens when your designer has the fantastic idea of a stark and beautiful homepage for your new product that takes a few clicks to sign up, followed by a lengthy tutorial to explain all the features? Ask them to download an app and 80% will bounce right on that page. You get the drift of what I’m arguing.

Customer Experience 91

Customer Experience User Testing Customer Feedback Feedback Software 91

Mind the Product

MARCH 28, 2022

Experiments are a quick and inexpensive way for product managers to validate and prioritise their ideas. So, in this second part, we take [.] In Experimentation for product teams: Part 1 we explore the types of experimentation product managers can use and at some of the pitfalls and challenges.

Product Management 153

Product Management Product Manager Management Management 153

Intercom, Inc.

OCTOBER 12, 2022

Earlier today, we announced some of our most exciting products and features yet – taking our Engage solution to the next level and enabling exciting new levels of engagement for our customers. Here’s what we’ve built. Customize your customer engagement strategy with our next-generation Messenger. Educate and drive adoption with Tooltips.

Customer Experience 104

Customer Experience User Testing Branding Messaging 104

UX Studio: Product Management

MARCH 5, 2024

When they reach out, these organizations aim to find a quick and suitable replacement for a time-to-time indefinite period. But, occasionally, being quick in these situations is not easy. Accordingly, these processes can take multiple months. How can we help solve these situations? How can we help solve these situations?

Research Software 81

Research Software User Testing Feedback Software Product Research 81

The Product Coalition

MARCH 25, 2023

Airfocus Co-Founder and CEO Malte Scholz talks about what it takes to launch new capabilities that ensure product success. Speaking of markets, let’s take a look at the product management platform market. What started out as a “quick, three-day side project” (yes, rarely works, I know) ended up taking a month.

Feedback Software 117

Feedback Software Technical Review User Testing Development Team Review 117

The Product Coalition

FEBRUARY 11, 2024

Before we dive into specific recommendations, take a look at the entire table and see if there are specific rows or columns that are in bad shape. It could be that there is a major technological gap that would take years to resolve before you can deliver the full value. The poor state of the feature wasn’t engineering’s fault.

Framework 107

Framework User Testing Customer Experience Definition 107

The Product Coalition

FEBRUARY 24, 2023

Without going into actual project-related detail, any sync I have in the AM would fall in the “catch-up,” “quick sync” or “review bad livesites” category. 12–1 PM is usually open for me to take a lunch break. 4–4:30 PM is when I usually take a mental break. 3–4 PM is when I can block out some time to get focused work done.

Technical Review 110

Technical Review Feedback Software Product Research Messaging 110

The Product Coalition

DECEMBER 19, 2021

As the VP Product at a startup, I knew I had to work hands-on, and hiring a product manager to take the load off of me would happen only when it became absolutely necessary. Little did I know that creating a solid product strategy takes such a major chunk of the product leader’s time. You should begin much earlier.

Product Management 167

Product Management Product Manager User Testing Weak Development Team 167

UX Studio

MARCH 30, 2024

This can take significant time and effort. But don’t worry, we are here to help you. Advantages Recruiting existing users is quick and easy. The difference is that you create a dedicated pool of volunteers willing to take part in future research activities. Build your own internal research panel.

User Testing 67

User Testing Research Software Customer Experience Product Research 67

The Product Coalition

DECEMBER 11, 2023

One of the common situations where this conflict arises is when you take a new product leadership role. When your explanations about how crafting a good strategy takes time don’t work, you know it’s time to do something else. Your first win here would be to take over. They want to know that you are taking it seriously.

Strategy 78

Strategy Onboarding KPIs Leadership Roadmap 78

UX Planet

JANUARY 29, 2024

Would you take the leap through time? ?⏱️ ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth. So tune in as the concept takes shape in front of you. Visual Ratings: Includes a star rating system for quick assessment, aiding decision-making.

Customer Experience 71

Customer Experience Travel Feedback Software UX 71

The Product Coalition

JANUARY 4, 2021

Before you get started, take note of your current situation. link] You might not compete with titans in your industry, but consider taking action to stay relevant. Keep your competitors in the dark and take the spotlight. You can also take a look at the competition around you. Choose a strong and catchy name and slogan.

Advertising 178

Advertising Naming Branding Customer Experience 178

Product Innovation Educators

DECEMBER 4, 2023

Summary of some concepts discussed for product managers [2:32] Why take on the topic of leadership from a product background? That allowed us to take a snapshot of where we were and learn what the team thought might be preventing us from being more profitable. As a result, we identified some actions to take. [11:45]

Leadership 101

Leadership Startups Government User Testing 101