Intercom, Inc.

OCTOBER 27, 2021

That’s why we’re so excited to launch our new visual Conversational Support Funnel report. Our new report shows a visual breakdown of how many queries are getting resolved via self-serve support versus your human support team on a monthly basis in an easy to scan visual chart. are performing best for your team.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Rankings on G2 reports are based on data provided to us by real software buyers,” she says. Humblebrags.

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

Crafty CTO

OCTOBER 24, 2023

Back in July, I quoted several comments on Hacker News that gave the same impression, this one in particular: I work in the field and [Apple] just are not hiring the people they need to be hiring.

Generative AI 52

Generative AI 52

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. But the category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior varies dramatically between industries.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

MAY 14, 2020

Mobile apps in the Media category have experienced an uptick in traffic these past few weeks and months as people scramble to get their hands on the latest news regarding coronavirus. Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Roadmunk

SEPTEMBER 28, 2017

NBC News is in the middle of a digital transformation. They’re rolling out the best possible content experiences for both the old school and digital-savvy news consumer one step at a time. Moritz’s goal: continuing NBC News’ mission of serving quality news to every American. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Nulab

JANUARY 29, 2021

Another season has come and gone and that means another release of G2’s leadership reports. We at Nulab — the creators of Backlog and Cacoo — are pleased to announce that we’ve collected a sizable number of mentions in the G2 Winter Reports between these two tools. . Cacoo has been my [go to] for diagrams for several years.

Reporting Tools 83

Reporting Tools Feedback Software Technical Review Software Review 83

Indicative

JUNE 18, 2018

Check out the big data news stories you need to know about this week: 1. The software integrates directly with GPS systems of public transit to collect reliable real-time data, Inc reported. The post Data in the News: A Better Commute, Remote Internet Access, and Venture Capital Bias appeared first on Indicative.

Data Visualization 56

Data Visualization Research Software Reporting Tools User Testing 56

The Product Coalition

JANUARY 26, 2024

Read more ] Reporters and Educators — Not Pundits and Commentators To those who don’t know, a journalist is someone who writes and delivers stories to the public i.e. everyone. For this article, please also keep in mind: When we say “reporters and educators” we describe them in comparable ways one would describe an “ investigative reporter ”.

Article 119

Article Reporting Tools Education Definition 119

UX Studio

APRIL 19, 2024

There’s a news feed, similar to Instagram, where you can leave reactions. For matches already played, Real offers to see a report and go to the match area. In the match area, I found the same news feed with post-match content and a live text feed at the bottom. The news page looks almost the same as the home page.

Data Visualization 91

Data Visualization User Testing Customer Experience Reporting Tools 91

UserIQ

FEBRUARY 17, 2022

UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. 16, 2022: UserIQ , a software company that helps customer success teams minimize churn risk, identify growth opportunities and drive user engagement, today launched a customer success analytics and reporting solution. ATLANTA, GA, Feb.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools 52

Nulab

APRIL 29, 2022

Cacoo was also the #2 pick in the Capterra report, Top 4 Free Diagram Software. The report showcases diagramming tools that offer well-rounded features to help businesses present complex information in a visually appealing format. And that’s not all.

Reporting Tools 79

Reporting Tools Research Software Idea Management Software Review 79

Alchemer Mobile

MARCH 23, 2021

Retention is a primary focus in Apptentive’s 2021 Mobile App Engagement Report , a study of 1,000 apps across a billion+ app installs. Let’s focus on annual retention, an app metric that is generally not reported on due to the acceptance of regular, high consumer churn. App Retention in 2021. Annual Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Piyanka Jain

SEPTEMBER 18, 2020

For the past decade, in nearly every conference, the #1 problem cited by analysts and their managers has been the same: their team built the best possible model (read: analysis, dashboard, report, predictive model) but people are not using it. And the good news is, there is a solution. and less than 5% of them are used.

Data Visualization 195

Data Visualization Customer Feedback Analytic Tools Reporting Tools 195

Nulab

JANUARY 29, 2021

Another season has come and gone and that means another release of G2’s leadership reports. We at Nulab — the creators of Backlog and Cacoo — are pleased to announce that we’ve collected a sizable number of mentions in the G2 Winter Reports between these two tools. . Cacoo has been my [go to] for diagrams for several years.

Reporting Tools 52

Reporting Tools Feedback Software Technical Review Software Review 52

Nulab

SEPTEMBER 14, 2022

What better way to wrap up the summer than with some exciting news and a round of thanks to our loyal users? The Nulab team is honored to announce that Software Advice recognized Backlog as a Top Kanban Tool in its 2022 Frontrunners report.

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

Alchemer Mobile

DECEMBER 22, 2020

According to State of the Connected Customer , a report from Salesforce, 84 percent of customers say the experience a company provides is as important as its products and services. Another major news outlet we work with suggests topics to follow, articles to read, and more based on certain pages visited or articles read.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Gainsight

NOVEMBER 30, 2023

The good news: Robots aren’t coming for our jobs. Here are our top takeaways from The State of AI in CS, 2023 Report. Gen AI Is Helping CS Teams Recover From Burnout One of the biggest takeaways from the new report is that Customer Success teams are feeling burnt out. The good news?

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Lenny Rachitsky

MARCH 21, 2024

For example: TechCrunch: Ideal for funding announcements and product news, but may struggle with certain niche topics like health tech or martech. Instead of claiming to be the first in a new category, focus on highlighting how your offering improves upon what established players already do.

Reporting Tools 89

Reporting Tools B2B Customer Experience Startups 89

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. For additional COVID-19 resources, see our dedicated hub for the latest marketplace news, tips, and feature suggestions. Read the full DAU report for all industries here. There are three main trends taking place: Massive drops.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

UserIQ

FEBRUARY 17, 2022

How does your team accomplish customer reporting?

Data Visualization 52

Data Visualization 52

The Product Coalition

JANUARY 27, 2024

This software also helps automate and streamline compliance with non-financial regulatory and reporting frameworks, which is highly relevant to larger enterprises. The good news is that many carbon account software vendors serve enterprises and government organizations.

Analytic Tools 139

Analytic Tools Research Software Reporting Tools Software Review 139

Modus Create

FEBRUARY 16, 2024

In fact, according to our latest research report on Investing in Digital Transformation and Product Development , preventing security breaches is among the top two most commonly reported challenges to overall business success for 40% of organizations. The good news? Cybersecurity challenges: what are the stakes?

Data Visualization 52

Data Visualization Reporting Tools Development Team Review User Testing 52

Alchemer Mobile

DECEMBER 16, 2022

Improvements to project folders, account webhooks, and report themes make life easier for admins. In December 2022, the Alchemer product team launched more improvements to Standard Reports, improved Project Folder management, and account webhook enhancements designed to give account administrators more control and improve organization.

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Data Visualization Outbound Customer Experience Document 130

Intercom, Inc.

OCTOBER 13, 2022

Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. This messenger has five spaces that show as tabs at the bottom of the messenger on the web: home, help, messages, news, and tasks. Back over to you, Paul. Paul Adams: Thanks, Mat.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

The Product Coalition

JANUARY 12, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. This is why at Product Coalition, as a learning community, we feel we need more reporters and educators, and less pundits and commentators. More about that later.

Reporting Tools 99

Reporting Tools Education Research Software Construction 99

Department of Product

OCTOBER 12, 2023

In other product news this week, GitHub has extended its scanning feature to include AWS, Microsoft and Google. Instagram’s head says there are no plans to amplify news on Threads. Google is experimenting with a new feature for folks with tab management problems. A new app is number one in the US app store.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

The Product Coalition

JANUARY 11, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. The focus — report stories on work activities, research and insights. More about that later.

Reporting Tools 113

Reporting Tools Education Research Software Construction 113

Roy Madden

SEPTEMBER 17, 2020

The first component of the Trending Dashboard is a list of the trending threats reported across 1,200 different cybersecurity sources (new sites, blogs, or twitter accounts). It allows you to get a quick overview of what are the critical threats that are being reported across all the cybersecurity sites the Feedly community is reading.

Dashboard 130

Dashboard User Testing Feedback Software Demo 130

Nulab

NOVEMBER 6, 2020

All of us at Nulab — the creators of Cacoo —are excited to announce several mentions in the G2 Fall Reports. Most notably, we were named a Leader in diagramming and wireframing software. For anyone who hasn’t used the product yet, Cacoo is an online diagramming tool you and your team can use to collaborate visually.

Reporting Tools 46

Reporting Tools Feedback Software Technical Review Customer Experience 46

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. ” Stay ahead of the customer engagement curve in 2022: Get the full report. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

The Accidental Product Manager

MAY 8, 2023

With deliveries, sometimes later is better Image Credit: Javi The good news is that your customer has ordered your product. The bad news is that they don’t have it yet. The good news is that we are living in the 21st Century and that means that we can harness the power of algorithms to automate parts of our job.

User Testing 65

User Testing Customer Experience Customer Feedback Product Management 65

Crafty CTO

JULY 21, 2023

Another innovation explosion appears to be underway; already Llama 2 derived models are near the top of the HuggingFace Open LLM Leaderboard , and new Llama stories are still on the first page of Hacker News. percent jump and Microsoft’s smaller but still-significant drop, both at 12:04pm, were clearly caused by Gurman’s report.

Artificial Inteligence 40

Artificial Inteligence Technical Review Reporting Tools Generative AI 40

Intercom, Inc.

MAY 6, 2020

Improved performance insights : Find underperforming answers that need to be optimized, using our new reports. You can also filter reporting by bot interactions to see the exact impact bots are having on your conversation metrics. Easier answer creation : Don’t answer the same question twice. Easier to use outbound messaging.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Roy Madden

JUNE 15, 2022

Leo identifies links between the CVE, threat actors, and malware families by analyzing news articles, threat intelligence reports, and social media posts. As soon as Leo discovers a mention of a vulnerability on news sites, research blogs, vendor advisories, or social media posts, he will create a CVE intelligence card.

Product Research 89

Product Research Artificial Inteligence Reference Article 89

Roy Madden

AUGUST 10, 2020

Let’s walk through an example of how you could use Leo to prioritize news about competitors. It’s an efficient way to cut through the noise and keep up with the latest news about partnerships, methodologies and clinical trials. For example, use +AND to focus on news related to breast cancer and biopharma companies.

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Startups Article Marketing Information 83

DISQO

APRIL 10, 2020

Our recent research into media consumption during the COVID-19 pandemic suggested that nonstop media coverage is taking its toll on our mental health, with stress and anxiety seeming to rise with increased news exposure. Most also more frequently report feeling less happy, positive and hopeful, and more pessimistic as a result of COVID-19.

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Reporting Tools Research Software User Testing Positioning 98