Product Innovation Educators

JULY 19, 2021

Returning with us is Greg Geracie the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. The study researches the factors that differentiate successful product teams from the rest of the pack. 4% in education.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Userpilot

DECEMBER 6, 2022

User insights sum up your users’ perceptions and feelings about your product or service. They are distilled by synthesizing and analyzing feedback collected from different sources and research methods. UX research insights are important to the product design process because they help to: Create a customer-focused product.

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As important as customer education is, it can often still be overlooked or undermanaged by SaaS companies.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

APRIL 28, 2023

It saves time and resources and improves customer satisfaction by providing self-service support to customers. Educational resources in multiple formats, like recorded webinars, interactive walkthrough replays, etc., Conduct thorough research to determine your knowledge base structure. Let’s take a look at them.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

freshtrax

AUGUST 3, 2021

Stats by McKinsey, Financial Times, BCG Research. Rika is already consulting for major Japanese companies on product development, research, production, and many other areas. In 2013, she founded Anytimes to launch a skill share service platform in Japan and released the service “ANYTIMES.” chikageena.

Research Software 98

Research Software Startups Consulting Education 98

The Product Coalition

MARCH 12, 2022

With the rise of AI, companies have begun using it in their products and services. Some have even started using it as a way to automate customer service. AI can be used to make decisions faster and with more accuracy than humans, allowing companies to make better decisions on everything from supply chain management to customer service.

Artificial Inteligence 157

Artificial Inteligence Data Visualization Analytic Tools Research Software 157

The Product Coalition

APRIL 28, 2023

We are living in exciting times — the area of the rise of AI tools. This information can then be used to identify areas for improvement and prioritize product development efforts. Another field chatGPT can help with is market research — as product managers, we constantly need to understand the personas and the business funnel.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. We explored 10 of them, and they involve: Conducting customer research to understand customer behaviors and needs through surveys, interviews, and testing.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years. But UX studio did.

Research Software 89

Research Software UX Feedback Software User Testing 89

Userpilot

JANUARY 23, 2024

Conduct deep market research through surveys and interviews to understand customer preferences and market trends. This can involve high-end branding, high-touch service , and an emphasis on the superior aspects of the product. For instance, if your product offers high-end cybersecurity services for large corporations.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Nulab

SEPTEMBER 22, 2021

Without this knowledge, you could end up sinking hundreds, thousands — or even millions of dollars into a product or service that no one actually wants (looking at you, Google Glass ). Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. One of the reasons Rebecca couldn’t see herself as an academic is because academic research all too often stays inside a laboratory. Rebecca: Yeah.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Userpilot

AUGUST 18, 2022

These include status seekers, educators, validators, and collaborators. Customer service is essential for nurturing positive customer relationships. Businesses that prioritize customer advocacy build trust, deliver great customer service and provide a seamless product experience. What are the benefits of customer advocacy?

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JUNE 20, 2023

TL;DR User trust is a form of faith users have that your product or service will match their needs without compromise. How about areas where users may need more guidance? As you map out the customer journey, you need to identify areas for improvement and fix them. Is the UI cluttered and confusing?

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Ronke PM

APRIL 11, 2024

Before engineering teams start work, product leaders and their partners conduct discovery and research, seeking customer feedback to inform their decisions. In some organizations, the UX Researcher leads discovery alongside product and design partners.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

JANUARY 27, 2024

I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Analytic Tools 144

Analytic Tools Research Software Reporting Tools Software Review 144

Userpilot

FEBRUARY 3, 2023

TLDR; Customer analysis is the act of researching and analyzing customers to gather a complete profile of them and their behavior. Customer analysis is the research you do to understand your target market and your customer base. What do people appreciate the most about your product or service? What is customer analysis?

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

SEPTEMBER 14, 2023

You normally use customer discovery questions as a part of the initial market and customer research. Customer discovery questions for target market research The key to successful customer discovery is asking the right questions. This can also help you identify issues with user onboarding and customer education.

Product Research 92

Product Research Customer Feedback Data Visualization User Testing 92

Mind the Product

OCTOBER 1, 2018

It’s an issue that confronted me recently, when I started work with a higher education provider in the UK. Getting paid enables the university to deliver its mission of providing education services and helping people into employment. To help us draw conclusions from the research, we created a mind map.

Data Visualization 120

Data Visualization Strategy Product Strategy Product Research 120

Userpilot

DECEMBER 3, 2022

To identify opportunities to improve your UX design, you should start with user research. Here’s how to recognize areas of opportunities to make your product more user-friendly: Start with user research. Before making any changes, conduct user research. Also, many customers prefer self-service support.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

freshtrax

JULY 23, 2019

Japan’s land area is 145,900 mi²—about 89% of California’s. Furthermore, language and dialect can vary in different areas. Tokyo’s greater metropolitan area spread over 3 prefectures has a population of over 37.468 million, making it the most populous urban area in the world. Japan is made up of 6,852 islands.

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Userpilot

MAY 23, 2023

Next, proactively tackling areas of friction to drive down the churn rate. From there, you can easily determine customer needs without time-consuming, expensive – and potentially biased – research. AI-powered tools are a fantastic way for you to rapidly identify areas of concern and pose helpful solutions.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Customer Experience 94

Userzoom

APRIL 16, 2019

Frowned upon at the movies, beloved in research. Welcome to our UX 101 education series about the different types of studies and research methodologies you can use with the UserZoom platform. Here are just a few of the more common ones that we see: Testing a wireframe to see what users would expect to see in certain areas.

User Testing 116

User Testing Customer Feedback Customer Experience Product Research 116

The Product Guy

APRIL 21, 2019

From a product manager’s perspective, it’s important to focus on product-centricity, which means having a product or service that responds to customer needs and then getting as many customers as possible who have these needs. Before creating a secret menu, you’ll need to research to find out which products you should offer.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

Intercom, Inc.

SEPTEMBER 3, 2020

Taking part in the panel are: Thomas Creighton de Farias – Senior Product Education Producer. Jen Murphy – Senior Product Researcher. Jen Murphy: Hi, I’m Jen Murphy, and I am a senior product researcher. Then this podcast has the answers. Mathew Cropper – Senior Product Manager.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. As a UX researcher, I’m really excited about how this new technology is changing my field of expertise. VR in UX research.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Gainsight

DECEMBER 7, 2020

You’ve done your research, met with customers, and determined exactly what product or features need to launch in order to drive revenue or win market share. So what do you do if you launch a product knowing there are key areas you need to invest in or improve? . But how will you bring everything to life?

Research Software 59

Research Software Data Visualization Customer Satisfaction Customer Experience 59

freshtrax

MAY 24, 2022

The area of UX design to consider differs depending on whether the object to be designed is digital or analog. The visceral level of processing where people subconsciously feel that the service or product is an enjoyable experience. He is known as a leading authority on design thinking and design education.

UX 105

UX Data Visualization User Testing Reporting Tools 105

Userpilot

MAY 30, 2022

User onboarding describes the process of getting new users familiar with a product or service. It’s about the physical screen design (off informed by careful user research). Finally, gamification is a powerful area to explore. Inform and educate about the benefits of the product to boost user engagement.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Intercom, Inc.

JANUARY 14, 2021

Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution. I’m from Prague, the Czech Republic, born and raised there, but I’ve lived here in the San Francisco Bay area for the past 13 years.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community. Meet the mentors….

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Intercom, Inc.

NOVEMBER 20, 2018

Again the goal here is to treat this stage of the process as primary market research. At one end of the spectrum, you’ll have a zero touch “buy now” self-service option for SaaS solutions in the sub $100-a-year range. Inbound marketing is when you create compelling content that educates and informs your target personas.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Ronke PM

OCTOBER 5, 2023

Notable examples include smartphones, which have not only revolutionized communication but have also spawned new businesses and educational paradigms. Another product that embodies this transformative essence is the Ultrasound machine, now portable and robust, transforming healthcare, especially in underserved areas.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

The Product Coalition

FEBRUARY 1, 2018

While researching “market research”, I found it’s one of those topics that can be overwhelming, simply because I had to go through endless sources, most of which are very similar, and each carrying only a small piece of the puzzle. What’s Market Research? Do not confuse the term with “marketing research”.

Market Research 68

Market Research User Testing Product Research Research Software 68

freshtrax

FEBRUARY 21, 2023

Nondo was born in Zambia, was a first-class architect in South Africa, and has studied service design in both Japan and the USA. He is now working as a UX designer at a Japanese design consultancy while actively engaging in education and creating social impact. Akiko Sakamoto Akiko works as a UX researcher at btrax.

Research Software 52

Research Software Technical Review UX Data Visualization 52

UX Studio: Product Management

JUNE 7, 2019

Blockchain – is it useful in other areas besides crypto? We experience digital products and services on a whole new level: through discrete interactions. Healthcare, financial management or education – just to name a few – started going through great digital transformation. Educational technology. gestural designs.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84