Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. You’re in luck. Let’s get started!

Research Software 96

Research Software Analytic Tools Feedback Software Data Visualization 96

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

The Product Coalition

JUNE 15, 2020

80% of product managers say they don’t talk to their customers enough yet they report that their best sources of product ideas are direct customer feedback and market research. Customer Feedback and Data Provides Best Insights The first principle of a product-led approach is an outside-in perspective. What does this mean?

Product Research 117

Product Research Data Visualization User Testing Customer Feedback 117

Userpilot

OCTOBER 20, 2022

In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users. A good onboarding process keeps your customers engaged and active which in turn, reduces churn, boosts conversion rates and drives revenue. Let’s get started!

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

APRIL 24, 2024

It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. SaaS renewals can be a breath-holding moment.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback User Testing 78

Sachin Rekhi

JUNE 25, 2017

I still believe these remain the very best resources on the topic. I then break down the resources into the way I think about what a product manager does, which is drive the vision, strategy, design, and execution of their product. And finally, I include a set of resources for managing a career in product management.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Product Management University

MARCH 14, 2023

One View of the Customer. Measurable Customer Value. Today, Product Management University announced the availability of its Customer Outcome Framework for B2B. It’s a simpler approach for bringing quantifiable strategic value to the customer versus the typical approach of focusing solely on customer problems.

Framework 246

Framework Customer Experience Product Marketing Product Management 246

Product Management University

AUGUST 15, 2023

The biggest difference between product management and portfolio management is product management focuses specifically on the success of each product whereas portfolio management focuses on the success of the company (the portfolio) in chosen market segments. This is where strategic customer requirements and THE BIG WHY come into play!

Product Management 246

Product Management Product Manager White Paper Management 246

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Instagram Proves Product Experience Is Customer Experience.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 89

Feedback Software Analytic Tools Customer Feedback Customer Experience 89

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Product Innovation Educators

JUNE 13, 2022

How to tap into the valuable resources your legal counsel can provide – for product managers. Today we are talking about product leaders using legal resources. When and why should product VPs, CPOs, and other senior product roles involve legal resources? We help companies spend money to implement their plan.

Weak Development Team 62

Weak Development Team Branding Finance Customer Experience 62

Intercom, Inc.

MAY 26, 2022

First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s). It provides a view on how efficient your company is at responding to your customers’ challenges. . What is a good FCR rate? .

Data Visualization 210

Data Visualization Customer Satisfaction Product Research Customer Experience 210

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities.

Enterprise 130

Enterprise Research Software Feedback Software Strategy 130

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. So what are the best resources to help you get the job done? This article is divided into sections to cover a curated list of different types of resources: Best product management tools.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

The Product Coalition

JANUARY 27, 2024

But it is something, and that area will 100% successfully influence your Roadmap” Andre Albuquerque post in Linkedin Understanding the nuances of this strategic face-off is crucial for product teams. Failure to do so can lead to significant friction between product teams and other departments within the organisation.

Feedback Software 136

Feedback Software Analytic Tools Onboarding KPIs B2B 136

Product Innovation Educators

NOVEMBER 13, 2023

The key ingredients of a successful product management team Today we are talking about how to build a great product team that in turn will build great products customers love. Vidya founded Product Rebels, which teaches people hands-on ways to become stronger, customer-focused product managers.

Customer Experience 116

Customer Experience Leadership Healthcare Framework 116

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Ask Yourself These Questions.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

Feedback Software 101

Feedback Software Data Visualization Analytic Tools User Testing 101

The Product Coalition

OCTOBER 5, 2023

AI, a rapidly growing and widely adopted technology, is at the forefront of this transformation, reinventing different departments of companies, including Human Resource Management (HRM). AI in human resources becomes even more evident with the deployment of digital assistants.

Data Visualization 128

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 128

Userpilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Ensure better resource allocation. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Improve product road mapping.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This includes the SaaS industry too. What AI tools you can use.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Examples show how successful SaaS companies are using these strategies. Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Data Visualization 94

Data Visualization Analytic Tools Research Software User Friction 94

Userpilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. Similarly, you can't expect potential customers to come on board without a well-designed software demo first. Re-engage with older prospects as they move along in their customer journey.

Demo 75

Demo Research Software Feedback Software Product Research 75

Product Innovation Educators

APRIL 15, 2024

All of us need to know the principles that make transformations successful, and that is what we’ll takeaway from this discussion. Summary of some concepts discussed for product managers [2:41] What advice have you received that helped you think about how to have more successful influence in the organization?

User Testing 114

User Testing Product Management Product Manager Product Research 114

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

APRIL 3, 2024

Truly think about it because it could be the difference between a successful product and not. Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 96

The Product Coalition

MARCH 9, 2023

The purpose of a portfolio strategy is to guide the prioritization and allocation of resources toward the most valuable items in the portfolio backlog, ensuring that the organization’s goals and objectives are met efficiently and effectively. Customers: The end-users who purchase and use the products offered by the company.

Framework 129

Framework Customer Experience ChatGPT Engineering 129