support 
Intercom, Inc.
AUGUST 11, 2022
But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.
The Product Coalition
APRIL 8, 2024
Does a tech support agent even have a shot? An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. Luckily, many of the skills you build in technical support translate well to product management.
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Userpilot
APRIL 21, 2024
The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. Collect customer feedback to better understand product problems leading to support tickets.
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Are you struggling to support your global community? Establishing a global support community comes with many many questions. Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. What are the key metrics to measure?
Intercom, Inc.
NOVEMBER 18, 2020
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. Today, support teams are navigating an increasingly demanding support landscape. Companies that automate customer support are nearly 4x more likely to see CSAT improvements. .
Intercom, Inc.
MARCH 16, 2021
Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address. Download The Ultimate Guide to Conversational Support.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. One of the most visible changes to companies as part of this transformation is the advent of customer success.
Advertiser: Data Robot
Ultimately, organizations will have to improve the velocity of innovation by creating repeatable processes that support ideation, exploration, and incubation, essential to capturing an idea’s full value.
Advertiser: ZoomInfo
Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. So what’s the problem? Many organizations fail to properly evaluate vendors during the selection process.
Advertiser: Vanilla Forums
How communities support other CX investment objectives. To answer this, we surveyed more than 600 consumers from the United States, the United Kingdom, and Australia to gain an understanding of their perceptions of the community experience. This report outlines our surprising findings, including: What customers expect from CX.
Advertiser: Vanilla Forums
How does Community Support other CX Investment Objectives? To reveal how community can impact business-focused objectives. The key topics we cover in this report are: What do Customers Expect from CX? Do Customers Perceive Community as a Solution to CX Expectations?
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Community offers brands efficient solutions across the business spectrum: support, success, CX, and marketing objectives can be managed and realized through Community. How do customers see community as a solution to their customer experience expectations?
Speaker: Dustin Smith, Sr. Product Manager, Incubator
Strategies to get internal support for your product. Join Dustin Smith, Senior Product Manager of the Innovation Incubator at Indeed, and learn how to scale your product for greatness. In this webinar, you will learn: Making the choice to scale. How to scale economically and efficiently.
Speaker: Tom Evans, Senior Principal Consultant and Trainer, 280 Group
How does my product decisions support the overall strategy of the business, and am I tracking the right metrics based upon that strategy? But there is one essential element that is often left out of the conversation, and that is strategy.
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