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In-App Customer Support: Tools and Best Practices for a Great In-App Support Experience

Userpilot

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Reduce support costs by minimizing the need for human intervention. Improve customer satisfaction.

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14 User Behavior Trends For SaaS in 2024

Userpilot

Frictionless sign-ups and proactive support are now essential for winning over users. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out. Proactive support is the key to winning over customers. Here are the top trends to watch out for.

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Tech For Seniors Creates New Opportunities For Product Managers

The Accidental Product Manager

As a result of this, product managers at more and more independent and assisted-living communities are adding personal tech support to their list of amenities. People are moving into retirement communities with five to seven devices. Solving The Tech Support Gap Many senior communities have on-site computer classes already.

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As Regulatory Compliance Changes from Carriers, Alchemer SMS Adapts

Alchemer Mobile

It’s simply a way of sending an invitation to take a survey via a text message (SMS – Short Message Service) to somebody’s mobile device. Regulatory Changes However, due to regulatory updates from carriers, there are several new requirements for sending messages to mobile devices.

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Mobile Test Automation Playbook

The Product Coalition

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. the devices under test.

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19 Customer Segmentation Examples + How To Segment Customers

Userpilot

TL;DR Customer segmentation involves dividing your customers into different groups based on common characteristics, such as age, gender, industry, device type, and company size. You can tailor onboarding flows and in-app messages and offer personalized support. This will ensure a seamless experience regardless of the device used.

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Four Key Product Management Lessons from Jessi Alva, Director, Technical Product Management at SAP Concur

Alchemer Mobile

I think if the pandemic has taught us anything it is you really depend on your device for everything. I run and I take calls on my device, so I expect my Zooms to work seamlessly. I expect my email to work seamlessly and my device. I expect my Slack to work seamlessly. That’s just never the case.”