Product Innovation Educators

FEBRUARY 19, 2024

Voice of the Customer research means going to customers to deeply understand their perspective on problems we can solve for them. Doing a quantitative survey to understand how important each need is and how satisfied respondents are with it. [12:49] I like the quantitative survey because it helps us focus on exactly the right problem.

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Research Software Systems Review User Friction Product Research 105

Gainsight

MARCH 31, 2020

We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., The first learning came from the survey responses themselves. We emailed a population of 82 respondents and received 41 surveys back. Given the downturn, companies are doubling down on the “recurring” part of Annual Recurring Revenue.

Research Software 105

Research Software Product Research Technical Review Software Review 105

ProductCraft

JANUARY 3, 2020

Read more » The post Our PM Survey Says … appeared first on ProductCraft by Pendo. .” Some related to the ins-and-outs of the job, others to industry trends. And a few focused on the nature of the product manager role itself.

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Userpilot

OCTOBER 2, 2023

It’s easy to conduct generative research using concept testing , in-app surveys , user journey mapping, focus groups, and diary studies. Decide which new feature to work on by using in-app surveys with open-ended questions. It offers NPS surveys, feature tags and heatmaps, path analysis , and A/B testing.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

ProductCraft

JULY 27, 2020

Read more » The post Our 2020 PM Surveys (So Far) appeared first on ProductCraft by Pendo. As we’ve done for the past two years, we’ve been posting weekly poll questions on various product-management related topics to our homepage and our social media channels.

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Intercom, Inc.

AUGUST 3, 2022

We’ve never strayed from our vision, and we’ve stuck to our values – that’s allowed us to attract incredibly talented, innovative people with different, invaluable perspectives, to achieve our mission of making internet business personal. “ 92% of our employees said they would recommend Intercom as a great place to work ”.

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Product Management Unpacked

SEPTEMBER 17, 2021

Not surprisingly, many of those challenges revolve around managing diverse teams, leveraging divergent perspectives and expectations, removing obstacles that impede progress, and striking the right balance with team members between the technical and business nature of product management. A lot to manage for these servant-leaders, for sure.

Product Management 204

Product Management Product Manager Product Research User Testing 204

Gainsight

JUNE 4, 2020

And from a SaaS leadership perspective, in March, we wondered what will the year look like financially? In mid-March, we sent out a survey to the CXOs of public and late-stage private SaaS companies asking about their expectations for customer retention. Little did we know. Here’s what we learned: 1.

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ProductCraft

JANUARY 9, 2020

Last week, we shared some of the results of these informal polls, particularly those related to the themes of product team structure, career and professional development, Read more » The post Our PM Survey Says … (Part 2) appeared first on ProductCraft by Pendo.

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Userpilot

JANUARY 15, 2024

It involves feeling bad for their negative experiences and wanting to see them improve, but it doesn’t necessarily mean you understand their perspective or experience their emotions firsthand. Surveys help you conduct research with speed and scale. Sympathy is good because it helps you commit to designing better products.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

APRIL 19, 2024

Improving NPS requires a comprehensive approach, including identifying and addressing customer pain points , engaging with detractors and promoters, and creating a responsive culture towards feedback, with tools like Userpilot helping automate and analyze NPS surveys effectively.

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Userpilot

OCTOBER 9, 2023

Follow-up questions serve as a valuable hack for collecting additional feedback from your in-app surveys. But there’s a right time and place to ask survey respondents for more of their time. To dig deeper into user satisfaction surveys and learn why users rate your product with high or low scores. Keep it clear and simple.

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Feedback Software Research Software Analytic Tools Customer Feedback 104

UX Planet

JANUARY 18, 2024

Conducted by agencies or in-house teams, it involves understanding user behaviors, needs, and motivations through various methods like interviews, surveys, and usability testing. Surveys: Utilized by UX research companies for broader data collection, surveys are efficient for gauging the opinions and preferences of a larger user base.

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Data Visualization User Testing Research Software Product Research 75

Mind the Product

AUGUST 10, 2018

Perspective and Truth. Looking at only parts of a picture can give a warped perspective, and we can see things that appear meaningful but which aren’t. Product managers love surveys. Leisa gave an example from Atlassian Summit, where a user said in a dot-voting survey that they had great work-life balance. Scott Berkun.

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User Testing Product Research Research Software Customer Feedback 189

The Product Coalition

JUNE 15, 2020

A recent survey of 550 product managers by Alpha for the 2020 Product Management Insights Report reveals a gap between where product teams focus their time and where they actually get their best ideas from. Customer Feedback and Data Provides Best Insights The first principle of a product-led approach is an outside-in perspective.

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Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. Customer sentiment data to understand the perspectives, emotions, and satisfaction levels your customers associate with your product.

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UX Planet

DECEMBER 19, 2023

Interviews provide researchers with the opportunity to delve deep into the thoughts, experiences, and perspectives of individuals, uncovering nuances that quantitative methods may miss. Qualitative research relies heavily on effective interview techniques to gather rich and insightful data from participants.

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Product Research Research Software User Testing Data Visualization 85

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

APRIL 19, 2024

Engaging in primary research is comparable to unearthing precious metals—it requires gathering new information straight from sources through several approaches including: Surveys (here – in-app survey templates from Userpilot ). Surveys use structured questions and can reach a broad audience efficiently. Interviews.

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Userpilot

MARCH 19, 2024

As you’re gradually releasing the feature, gather qualitative user feedback via in-app surveys and use analytics to gain a detailed understanding of the feature usage and its impact on product performance. By doing so, they leverage the unique perspectives and insights from different functions. It gets even better.

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Product Research Onboarding KPIs User Testing Feedback Software 104

Userpilot

MARCH 24, 2024

Here’s how: Create user-centered product design : User flows force you to think from your users’ perspective. It begins with an NPS survey targeted at users who have used the app for at least two weeks. After the survey is displayed, the user either: Dismisses the NPS survey and ends the process early.

Data Visualization 104

Data Visualization Customer Feedback Analytic Tools User Testing 104

Intercom, Inc.

SEPTEMBER 7, 2021

From improving team morale and satisfaction to getting new perspectives that can drive business growth, giving your team greater visibility and input into decisions that affect their work has benefits for everyone. Your support team will have a unique perspective on customer needs and pain points.

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Framework Feedback Software User Friction Reporting Tools 129

Intercom, Inc.

MAY 13, 2022

One way of doing that is by inviting them to participate in a post-sale survey. . How do I make a good NPS survey? To get accurate data, you need a good NPS survey. . It can be beneficial to offer customers a comment box where they can share their unique perspectives. .

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Customer Experience Product Research Feedback Software Branding 118

Userpilot

APRIL 6, 2023

But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). But first, what’s in-app feedback?

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Feedback Software Analytic Tools Research Software Data Visualization 86

The Product Coalition

MARCH 5, 2024

Analyze progress from the perspective of where teams currently feel they are on an outcome spectrum. An outcomes spectrum is one way to clarify your team’s perspective on the processes they use every day. Every leader should round out their perspectives before coordinating a multidisciplinary effort. Be a servant leader.

Agile 109

Agile Data Visualization Research Software Reporting Tools 109

Userpilot

APRIL 7, 2024

To gain a comprehensive understanding of user behavior, target both segments with surveys, either in-app or by email. Next, list all possible Aha moments and assess them from the user’s perspective. An in-app survey is the best way to reach them as they engage with the product actively.

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Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Alchemer Mobile

JULY 11, 2019

Recently, 280 Group conducted the largest survey of its kind amongst product management professionals. The survey found that across the 15 different skill sets product managers need to thrive in their profession, customer understanding was one of the strongest skill sets, while competitive analysis was amongst the weakest.

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Research Software User Testing Feedback Software Customer Experience 220

Userpilot

JANUARY 29, 2023

The Kano Model looks at feature ideas from the user perspective and enables you to determine if users need the feature and are willing to pay for it. Targeting specific user segments with in-app surveys helps evaluate existing features and collect ideas for their improvement. Create PMF surveys with Userpilot.

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User Testing Product Research Framework Feedback Software 98

Userpilot

SEPTEMBER 7, 2022

Use CSAT and NPS surveys across the customer journey and collect customer feedback. Userpilot – for measuring feature engagement, running NPS surveys, and other microsurveys such as CSAT or CES. White space analysis is about exploring external, internal, and future perspectives. Jira’s in-app feedback survey.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Haines-Group

JANUARY 26, 2024

In fact, one survey indicated that price increases triggered 71% of voluntary churn. For perspective, streaming services exhibit a wide range of churn rates. Exit surveys can help to collect this information, but interviews with customers who have cancelled will give you a much better understanding of the motivations.

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Data Visualization Research Software User Testing Feedback Software 78

Userpilot

MARCH 7, 2024

Whether you're looking at user engagement from the user activity or business effort perspective, it's essential for product success. To collect the data for NPS calculation, we use a survey asking users how likely they are to recommend the product to their friends or colleagues, on a scale from 1 to 10.

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 103

Userpilot

SEPTEMBER 14, 2023

To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. Customer feedback surveys – delivered either by email or in-app, they enable teams to collect both quantitative and qualitative insights at different stages of the product development lifecycle at scale.

Product Research 93

Product Research Customer Feedback Data Visualization User Testing 93

Userpilot

JANUARY 9, 2024

Use qualitative data, such as user surveys, usability testing, session recordings, and heatmaps, to answer why the trends exist. In short, a successful UX audit helps to understand the user's perspective better, so you can refine your product design to increase user satisfaction. Design a user survey with Userpilot.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Research Software 103

Userpilot

DECEMBER 15, 2023

Use a range of techniques and tools, like interviews, surveys , and product analysis to collect diverse user data to inform screening. Idea screening surveys In-app surveys are another way to collect screening data from your current user base. Feature idea screening survey in Userpilot. Next, define screening criteria.

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Data Visualization Product Research User Testing Analytic Tools 103

Alchemer Mobile

NOVEMBER 9, 2022

To understand specific hurdles people working in product face, we surveyed 500 product managers and asked them to weigh in on their biggest challenges. If you can’t explain what makes your favorite apps great from a technical, marketing, and product perspective, chances are you have some learning to do.

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User Testing Feedback Software Technical Review Research Software 246

Userpilot

NOVEMBER 6, 2023

Product teams can close these experience gaps by focusing on the following solutions: – Collect customer feedback with in-app surveys. You can’t have different perspectives across channels – that will only confuse customers and reduce company credibility. In-app survey templates built with Userpilot.

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Customer Experience Feedback Software Customer Feedback Data Visualization 93

Userpilot

AUGUST 19, 2022

Here are the steps to creating user personas for a SaaS product: Use in-app customer surveys to conduct user research and collect enough data to define your user personas. Use in-app customer surveys for quick data collection. Welcome flows and onboarding surveys are both great ways of collecting data for user personas.

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