Mind the Product

APRIL 4, 2019

In this ProductTank London talk, Zara shows how AI can transform the time-consuming processes that companies face when they scout for talent. In this ProductTank London talk, Zara shows how AI can transform the time-consuming processes that companies face when they scout for talent. Zara Tam loves building things that make an impact.

Startups 126

Startups Artificial Inteligence Research Software User Testing 126

Roy Madden

APRIL 4, 2022

In this article, we’ll show you how to use Leo to: Track your competitors and their strategic moves Stay ahead of consumer trends and insights Scout technical innovation Identify business development opportunities. Start free trial. Before we look at those four examples, let’s start with a short overview of how Leo works.

Technical Review 78

Technical Review Engineering User Testing Artificial Inteligence 78

Roy Madden

AUGUST 10, 2020

Drug development is a highly competitive space and the information about gene innovations is scattered across multiples sources, which makes the gene scouting process time consuming and tedious. Research genes and learn more about the latest breakthroughs more efficiently. TRY FEEDLY FOR BIOPHARMA. Cut through the noise.

User Testing 90

User Testing Reference Article Startups 90

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. How to implement AI to build better products. What AI tools you can use. What challenges and issues to watch out for.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Intercom, Inc.

DECEMBER 21, 2020

This was a year when it felt like history was unfolding in real time – rather than the narrative of our time taking shape gradually over months and years, events were seemingly getting inscribed straight into the collective memory every day, or sometimes every hour. The art of marketing in a crisis. John Collins, Director of Content.

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Customer Communications Customer Experience Technical Review Healthcare 232

Roy Madden

APRIL 4, 2022

In this article, we’ll show you how to use Feedly AI to: Track your competitors and their strategic moves Stay ahead of consumer trends and insights Scout technical innovation Identify business development opportunities Start free trial Before we look at those four examples, let’s start with a short overview of how Feedly AI works.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54

Product Innovation Educators

JUNE 8, 2020

Tech scouting—visiting conventions and talking to people working on problems— is another great way to source problems. [15:55] My guest is changing how companies innovate and he is doing it with a 5-step process. You’ll hear the details in the discussion, but the five steps are called: sourcing, curation, discovery, incubation, and.

Technical Review 62

Technical Review Seminar Product Research Systems Review 62

Userpilot

APRIL 22, 2024

Help Scout. That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. In this article, we’ll show you how to offer support effectively and on a scale! There are different types of end-user support: Task-specific support. Product tutorials.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 99

The Accidental Product Manager

APRIL 16, 2018

However, the bestselling bike in the line is the smaller Scout model which sells for $8,999. Product managers need to find out how to get young people to ride motorcycles Image Credit: Jokamies.fi. How do you get to work every day? If you are like most of us, you jump into a car and drive there. Saying Goodbye To The Victory Line.

Customer Experience 56

Customer Experience Product Management Product Manager Transportation 56

The Accidental Product Manager

AUGUST 31, 2020

Locals have long used the Nextdoor platform to scout babysitter recommendations, gripe about neighbors and issue pleas for help finding lost pets. Covid-19 has made being close much more important to customers Image Credit: Chris Lewis. This company is the neighborhood social network Nextdoor Inc. Second is definitely word-of-mouth.

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Product Management Product Manager Management Management 65

Business of Software Conference

JULY 26, 2022

BoS Conf In-Person USA, Boston MA. With the next In-Person Business of Software Conference is coming up on 26-28 September 2022 in the USA; here are a few of the things that you should know. There are some new elements this year so take a look and hit up our team if you have any questions. Where and when? Seaport Hotel, 1 Seaport Lane, Boston, MA.

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Travel Books Events Naming 52

Bain Public

AUGUST 7, 2019

OSMO, actin g as L’Oréal Canada ’s st artup ecosystem partner, executed a 2-month long startup scouting mission and generated a pipeline of 160 potential startups to tackle the initial business challenges shared last April by L’Oréal Canada. A well understood product roadmap aligns behaviours within the business. Date: August 8th.

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Workshop User Testing Startups Roadmap 40

ProductPlan

MAY 13, 2020

Evolution is on permanent fast-forward as everything from consumer behavior to technology to business models exists in a perpetual state of flux. For product management, this is both a frustrating challenge and an exciting opportunity. But how do you create an environment where colleagues embrace an ongoing commitment to assailing the status quo?

Product Research 65

Product Research User Testing Weak Development Team Roadmap 65

Roy Madden

MARCH 15, 2016

We went to three companies with thriving content marketing strategies—Buffer, Help Scout, and InVision—and asked them about their distribution strategies. If a tree falls in a forest and no one hears it, does it make a sound? If you create a piece of content, but no one reads it, does it exist? Get our State of Content Marketing report.

Reporting Tools 40

Reporting Tools Definition Branding Customer Experience 40

Usersnap

JULY 11, 2021

In the old days, customer support was something most companies sucked at. But times changed and so has customer support. A lot of businesses now take customer support as a service and an important part of their business operations. In this blog post, I’ll show you numerous steps for providing the best customer support available.

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User Testing Customer Feedback Customer Experience Feedback Software 52

The Product Coalition

MAY 19, 2020

Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing, and public transport info and more?—?all all focusing on football. Of course, these plans were made long before the COVID-19 outbreak.

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Research Software Feedback Software User Testing Product Research 78

Usersnap

MARCH 16, 2020

This can make it difficult to understand the differences between the two and the unique goals of each process. Here’s a simple definition of both types of testing to help you keep them straight. Beta testing is a concept that most people, even non-techies, are familiar with. Source: 5 types of User Acceptance Tests.

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User Testing Product Research Feedback Software Testing 59

Userpilot

JUNE 27, 2023

Help Scout is a help desk designed to support businesses in their customer service efforts, offering a variety of tools for customer interactions. By using Help Scout, businesses can efficiently manage customer interactions and monitor and resolve any issues. Let’s explore which option is the best fit for you! Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Product Innovation Educators

AUGUST 22, 2016

Next is a talent scouting capability to identify internal and external expertise. His name is Kevin Stark and he is the VP of Technology Solutions at NineSigma, a global innovation firm. An example is deciding what the relevant solutions to a problem may be, using our experience, while ignoring other possible solutions.

Research Software 66

Research Software Product Management Product Manager Product Research 66

The Product Coalition

JULY 3, 2018

We’ve used UserVoice , The Help Scout Team , Zendesk and all their competitors. Hi Matic, Let’s get started! So tell us about Support Hero? Support Hero is self-service knowledge base that helps companies educate their clients. Most small software companies can’t afford offering 24/7 customer support. It’s just not feasible.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

The Product Coalition

APRIL 28, 2018

However, while interviewing up to this new role across many companies, I had the opportunity to speak to dozens of internal and external recruiters, head hunters, and talent scouts. I live in San Francisco in the Mission District neighborhood close to Calle 24 (24th Street). Here are some examples which I see frequently.

User Testing 60

User Testing Customer Experience Product Research Presentation 60

ProductPlan

FEBRUARY 26, 2019

When a company hires a fancy management consulting firm to help them “optimize” operations, one of the first things they’ll do is document how things are currently being done. It’s useful in the product development context many of us live and breathe every day, including product roadmapping.

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Document Roadmap Data Visualization Research Software 69

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities. Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

UX Studio: Product Management

APRIL 27, 2020

Is it enough to validate a product with in-lab studies? We went to the field with our football app to get real-life insights. The results have changed our beliefs. Background. Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Before design, the team already had.

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User Testing Product Research Research Software Feedback Software 83

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88

Events Feedback Software Technical Review Systems Review 88

Alchemer Mobile

APRIL 14, 2020

Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company? How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. When it comes to choosing a customer education platform, there are so many options to pick from. In this article, we’ll look at various customer training tools available on the market. User segmentation. Customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MAY 18, 2023

Seems like you’re pitting Pendo vs Help Scout vs Userpilot. Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Pendo, Help Scout, or Userpilot is the best fit for you here! Comparing Pendo vs Help Scout vs Userpilot?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 21, 2023

Price starts at $55/month per agent, billed annually) Help Scout is a customer experience support platform with built-in customer retention software tools to manage new and repeat customers. The best customer retention tools share these features: survey collection, customer support, marketing automation, data tracking, and data reporting.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Gainsight

JULY 7, 2021

When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read.

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Feedback Software Customer Experience Technical Review User Testing 45

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Don’t forget to include your customer success team — they’re critical. Contact with churned customers.

Feedback Software 136

Feedback Software User Testing Customer Feedback Research Software 136

The Product Coalition

APRIL 17, 2023

Here are 12 of the most common feedback collection methods. Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. How can PMs collect that feedback? Here are 12 of the most common feedback collection methods. Automation ftw.

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User Testing Customer Feedback Feedback Software Analytic Tools 135

Intercom, Inc.

JUNE 25, 2020

Anjuan Simmons : Engineering Coach at Help Scout and author of Minority Tech – a book which shares his experiences as a Black man working in the tech industry. Allyship is something we have been thinking about a lot recently at Intercom. In this panel episode of Inside Intercom, we talk about allyship as a concept and how to be a good ally.

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Artificial Inteligence Leadership Customer Experience Technology 223

The Product Coalition

OCTOBER 11, 2022

A perspective in favor of strong generalists, multipotentialites, and creative polymaths in digital product engineering Digital composition art by the author. The way we conduct business, analyze the market for strategic value, and ultimately how companies hire specific sets of skills is shifting in the growing field of digital product engineering.

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Engineering User Testing Research Software Weak Development Team 78

The Secret PM Handbook

AUGUST 17, 2018

Be prepared, Scout. “Pre-handling objections” is about showing empathy for your audience. You put yourself in your audience’s shoes, figure out what they’re going to be worried about, and make sure you have answers to some of those worries. persuasion #prodmgmt Click To Tweet. That leads to bad outcomes for you. Let’s fix that!

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Weak Development Team Presentation Demo Product Research 170

Business of Software Conference

SEPTEMBER 3, 2019

Or I might go with Football Scouting Methods (Belichick), because you can see how this seminal work around how to do one job is the basis for disruptive changes to the business of football.” What do the smartest people have in common? It is pretty well established that a thirst for learning is a common trait. Its a game changer for me.”

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Feedback Software Books Weak Development Team Customer Feedback 11

The Product Coalition

APRIL 24, 2023

Sure, they could do this without a repository, looking separately at the feedback they receive from Slack, Typeform, Help Scout, Gong, Twitter, and all the other apps where feedback sits. A customer feedback repository is the place you keep all your feedback data. Here are examples, benefits, and how to set one up.

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Feedback Software Analytic Tools User Testing Customer Feedback 108