Userpilot

JULY 25, 2022

Customers in this category have developed a special affection for your brand and aren’t ready to leave anytime soon. People are loyal for various reasons, but it’s relatively easy to group them into six distinct loyalty categories. Loyalty programs will help you learn about your customers and deepen your relationship with them.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Andrew Chen

MARCH 27, 2019

I included the entire Pietra announcement below, which was originally published on the a16z blog here. Yet jewelry is one of the categories that could benefit most from modern trends such as social media, mobile, and mass personalization. Marketplaces, Pietra, and the Network Effects of Next Startup Talent.

Technical Advisors 69

Technical Advisors Data Visualization Customer Experience Startups 69

The Product Coalition

JULY 10, 2020

Ivan Zhao founded Notion back in 2012, after spending time on the roduct team at Inkling, an online learning solution in San Francisco. He credits his time as a Director of Product Management at Yahoo as a big learning experience to prepare him for running his own company. A valuable lesson for any good Product Manager!

Product Management 102

Product Management Product Manager Management Management 102

Mind the Product

APRIL 9, 2018

While most product management articles and blogs talk about product management for consumer-facing or enterprise SaaS products, I’ve found that many of the methods and insights discussed in these can also be applied to developing enterprise software to be used by your company’s internal users. We’re Still Learning.

Reporting Tools 104

Reporting Tools Systems Review Enterprise Technical Review 104

Intercom, Inc.

JUNE 26, 2019

This is my attempt to distill everything I’ve learned down to a few key areas in an organized and useful way. Look for meetups and other easy, low effort ways like blogging to begin to build your content and work your way up. Adapt what you learn to your personality. This is something you can learn from and mimic.

Feedback Software 215

Feedback Software Education Presentation Events 215

Userpilot

FEBRUARY 7, 2020

Most SaaS companies have a blog where they post regularly. But most companies only think about their blog as a marketing tool, not as a tool for customer education. Your blog posts don’t just have to market your product, they can also contribute to customer education. Key takeaway. It’s easy to understand. Well organized.

Analytic Tools 74

Analytic Tools Research Software Education Customer Experience 74

The Product Coalition

MARCH 26, 2019

The distinctions between these categories affect how you as a PM must approach your duties within the company you work for. There are, however, useful lessons that can be taken from both types of roles, and applied to PM work at any company. This article was originally published on The Product School blog. Have any comments?

Startups 60

Startups Software Review User Testing Analytic Tools 60

Intercom, Inc.

FEBRUARY 26, 2018

We don’t have the same powers as Neo does, but we can learn much from his general strategy. I highly encourage you to read his blog post and watch his talk. We might have trained for years in college to learn how to write software (and this is a sharp tool in our tool chest) but our primary job is to solve problems for customers.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

UX Studio: Product Management

DECEMBER 14, 2018

You might prove me wrong, but I think we always have that curiosity and a passion for lifelong learning. . I like to think of our blog readers as our kin: You also wake up every day keen to learn something new. Coursera is truly a great learning platform with free online courses as well. Duration: Approx. three months.

Research Software 73

Research Software Feedback Software UX User Testing 73

The Product Coalition

AUGUST 31, 2019

Lessons from Competing against luck Photo by William Iven on Unsplash Competing against Luck by Clay Christensen etc. I gave two examples of this in my blog post on “ Applying Michael Porter’s concepts. ” The Job was “Help me learn a particular skill while I continue to work full time and stay where I do.”

Customer Experience 60

Customer Experience User Testing Data Visualization User Friction 60

UX Studio

JULY 20, 2017

The goals were to collect the most validated learning about users with the least effort, decide which features to keep and which to kill, and redesign the website based on user needs. The most important lesson was that they expressed motherhood was not only about happiness. Step 3: Learn from competitors and differentiate.

User Testing 70

User Testing Research Software Feedback Software Customer Experience 70

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. You could then use the lessons learned to create behavioral nudges in new customers to help them make quicker buying decisions. We get it—retaining your customers is hard work. Increase Customer Lifetime Value.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Andrew Chen

MARCH 27, 2019

I included the entire Pietra announcement below, which was originally published on the a16z blog here. Yet jewelry is one of the categories that could benefit most from modern trends such as social media, mobile, and mass personalization. Marketplaces, Pietra, and the Network Effects of Next Startup Talent.

Technical Advisors 40

Technical Advisors Data Visualization Customer Experience Startups 40

Usersnap

JUNE 8, 2020

The talks are split into 6 categories, Customer Experience, Customer Success, Customer Journey, Qualitative Feedback, Employee Experience and Marketing & Growth. Learn from Dayana Mayfield about reporter-style questioning and in-the-moment listening to become an expert in understanding your customers and giving them the right solutions.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Intercom, Inc.

MARCH 11, 2021

But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned. And I also see that as a very dynamic category.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Dear Strategy

APRIL 13, 2020

Even this blog is a struggle for me since I’m forever wondering if I’ve said the right thing, misspoken in some way, or put out an opinion that will go viral in all the wrong ways! Walt Disney, Steve Jobs, Jeff Bezos, Elon Musk – these are all examples of leaders who fall into the first category of “leaders with plans.”

Government 52

Government Definition Strategy Workshop 52

Andrew Chen

NOVEMBER 15, 2021

It didn’t happen automatically — there were tens of thousands of people working hard to deal with network dynamics in hundreds of markets around the world, and we learned all the hard lessons from competing with fearsome local competitors who have their own strong network effects too. How do they apply to your business?

Books 63

Books Research Software Reporting Tools Technical Review 63

The Product Coalition

JANUARY 10, 2019

The first lesson you should apply is to forget about “personas”. having breakfast, saving money), unpack it and distribute it among categories. Your diagram will begin to grow as you add more and distribute them among these and other useful categories (when is the task performed, which features does it involve, etc.).

Framework 60

Framework Research Software User Testing Feedback Software 60

Userpilot

JUNE 17, 2022

Then, we’ll break down the steps you need to take to automate it, and hopefully leave you equipped to apply the lessons you learn to your own product. Understanding which category a user fits into can help create a ‘branched’ experience, offering pertinent content based on their answer. Ready to get started?

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Mind the Product

NOVEMBER 30, 2017

Why am I writing about this for the Mind the Product blog? Set out below are the lessons I’ve learned as our DPO, and some of the steps we’ve taken to get ready for the new regulations. In the UK some data processors are already being asked for unlimited liability in their contracts. Why Product Needs to Care.

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. As a successful product manager reading is a must.

Article 82

Article Feedback Software Research Software User Testing 82

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Here’s What We Learned. I can pretty vividly remember the first Pulse conference I attended back in 2013.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Product Talk

FEBRUARY 8, 2023

They decided to differentiate between meditators (who have learned Isha’s core meditation practice) and non-meditators (who have not). The tools to identify and screen interview applicants tend to fall into two main categories: tools primarily designed for communicating with your customers and tools that work for a broad audience.

Research Software 174

Research Software Feedback Software Analytic Tools Customer Communications 174

Business of Software Conference

NOVEMBER 30, 2023

But those mistakes are often what lead to the most important, eye-opening lessons on how to get things right in business. One of the best ways to sidestep later trouble is to learn from leaders who have already experienced it. In retelling this story, he relates this experience to learning about sales. ‘[My

Customer Experience 52

Customer Experience User Friction User Testing Enterprise 52

The Product Coalition

FEBRUARY 5, 2021

Idea To Invalidation In < 3 Months | Lena's blog How it all started Ever since I quit my full-time job in February 2020, I’ve kept an eye out for opportunities to work on new business ideas with other people. Diving into a new industry I knew very little about (fashion e-commerce) sounded like a great learning opportunity for me.

Research Software 139

Research Software Feedback Software User Testing Product Research 139

Product Talk

JULY 19, 2023

You know (or you’re in the process of learning) how to identify opportunities , consider different solutions, and identify and test your assumptions. Zooming out even further, we can see how Amy has broken down the complexity of her life into a few major categories and come up with opportunities and solutions for each one.

Analytic Tools 175

Analytic Tools Product Research Customer Experience User Testing 175

Mind the Product

FEBRUARY 14, 2019

Their fears usually fall into three categories. These are all the beginnings of blog posts. I find inspiration for blogs in things such as: Case studies of something that went well. Learnings from failure. I may not have all the answers, but structuring my thoughts in a blog can be helpful to myself. True story.)

Blog 116

Blog Customer Experience Article Books 116

Intercom, Inc.

JULY 9, 2020

In a crowded category , it can be tough to make an SEO impact. So after like kind of teaching myself a little bit of SEO at these 16 years, it took me a couple of years until basically after college to join a great consultancy that was focused on enterprise clients, where I really learned the craft hands on. You have to do it.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

MAY 24, 2018

Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. It looks at the content of the website and puts companies into categories like SaaS, B2B, enterprise, marketplace, etc. How did you learn to work with those groups? Lessons learned in publishing.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Userpilot

DECEMBER 17, 2020

That’s a lesson we’ve taken to heart at Userpilot. That’s what we’ll show you in this blog. We covered this in depth in our last blog. If you don’t distinguish it from solicited feedback, you are likely to end up undervaluing its lessons. The right category may not always be obvious. How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

The Product Guy

JANUARY 8, 2019

We started a blog section to write long posts about featured businesses. One way or another, many of the products accounted for in that statistic most likely fall into the So-Lala category. As a Product Manager and one day hopefully a Founder, I find it critical to draw the right conclusions and lessons from these experiences.

Product Research 141

Product Research Customer Experience Weak Development Team Agile 141

Mixpanel

APRIL 13, 2021

In the paragraphs below, I’m sharing the lessons our team learned along the way, with the hopes you can apply some of these learnings too. The hard truth is that as a rapidly evolving category, product analytics is, well, hard. But we learned the hard way that these efforts do not lead to the desired outcomes.

Data Visualization 91

Data Visualization UX Onboarding KPIs Customer Feedback 91

Brian Balfour

JULY 5, 2017

While Product Market Fit isn't the only thing that matters, it is important, so it makes sense that there are no shortage of blog posts explaining Product Market Fit , and how to get it. Luckily, by this point I had learned my lesson from the Viximo days. There were four key market elements that we looked at: Category.

User Testing 76

User Testing Customer Experience Product Research Startups 76

Brian Balfour

JUNE 20, 2017

Preface by Brian Balfour: I rarely accept guest posts on this blog, but this opportunity was too good to pass up. If you want to learn more about onboarding strategies and frameworks, consider applying for the next Reforge program here. Learn About Growth, One Email Per Post. My immediate response, holy f*ing YES!!!!

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Intercom, Inc.

DECEMBER 2, 2021

And, you know, overall, we learned a lot from this gloriously bad outage, and the process was actually pretty good afterward, what we learned and how we disseminated that information. They can move quickly and catch you by surprise, and I think we learned our lesson that day. Respect power tools. It was great.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Atlassian

JANUARY 27, 2022

Confluence is the lifeblood of business teams like HR and marketing, allowing them to collaborate on long-form content like reports, company policies, project plans, and blog posts. (We to the Atlassian family , bolstering our investments in automation and machine learning. We’re proud to share our lessons learned (warts and all!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52