Dear Strategy

MARCH 15, 2023

So, if I’m not too crazy about writing, and I absolutely love podcasting, then why have a blog in the first place? And it also resulted in me pretty much giving up on the podcast because I had neither the time nor the inspiration to write blog posts for each and every episode. So that just about covers the new era.

Framework 52

Framework Workshop Blog Education 52

Usersnap

JANUARY 26, 2022

What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Engaging customers can mean everything and nothing (depends who’s saying it ??), SaaS companies need to have products that put the customer front and center.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Mixpanel

MARCH 11, 2024

My job was going to be PMing and working with customers, but we didn’t have any customers at first because we didn’t have a product yet. So the thing that I started doing was writing blog posts for Mode’s corporate blog. Have there ever been any business goals for your writing on the blog or your newsletter?

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Userpilot

DECEMBER 18, 2020

And if you feel you’d rather talk to someone about it than read a blog post and try to figure it out yourself – jump on a free call with our product expert! It’s cheaper than acquiring new customers-Anywhere from 5% to 25% according to Harvard Business Review. b) They have not reached all activation points.

User Testing 98

User Testing Customer Experience Analytic Tools Onboarding KPIs 98

Good Product Manager

JUNE 9, 2020

My last post on this blog was February 9, 2020. Though in-person events are put on hold, that hasn’t stopped my speaking schedule. I recorded a webcast with John Hurley, Product Marketing Director at Amplitude: How to Make Smarter Product Bets with Customer Insights. Product Management During a Market Crisis.

Presentation 74

Presentation Product Management Product Manager Product Research 74

eG Innovations

MARCH 24, 2022

This is another customer blog highlighting common customer scenarios that we typically see while working with large enterprise customers. This is a built-in report that is available at the click of a button and can also be scheduled for automated delivery based on custom periodicity.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience User Testing 52

The Product Coalition

OCTOBER 15, 2019

2, It enables effective allocation of time, money and people, by communicating expectations, priorities and schedules. This is probably a blog post on its own. I’ll link to it once its written it up. 3, It sets a basis for prioritisation discussions and provides a focus for your company. Work with the tech lead on this.

Roadmap 120

Roadmap Data Visualization Software Review Technical Review 120

Indicative

FEBRUARY 6, 2020

Here is our January recap of the latest product releases : Scheduled Reports. At Indicative, we value our customers’ feedback. Thanks to customer feedback we have a lot of exciting features in the pipeline, that’s why we’d love if you shared your feedback (good or bad) here through our two-question survey ! Scheduled Reports.

Data Visualization 81

Data Visualization User Testing Product Research Reporting Tools 81

Userpilot

JULY 15, 2022

Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. You will learn how to do customer segmentation and increase customer retention based on the data you get. Usage rate tells how many features of your product are used by customers at a given time.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Experience 95

Good Product Manager

JUNE 9, 2020

My last post on this blog was February 9, 2020. Though in-person events are put on hold, that hasn’t stopped my speaking schedule. I recorded a webcast with John Hurley, Product Marketing Director at Amplitude: How to Make Smarter Product Bets with Customer Insights. Product Management During a Market Crisis.

Presentation 60

Presentation Product Management Product Manager Product Research 60

Intercom, Inc.

JULY 31, 2019

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage chatbots. Simply put, chatbot marketing is the practice of using bots to engage your prospects and customers, either on your website or in your app. The chatbot on our website.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

JUNE 20, 2023

Onboarding Matters by Donna Weber links successful customer onboarding to retention by offering a comprehensive six-stage process. The Effortless Experience by Matthew Dixon, Nick Toman, and Rick Delisi debunks customer experience myths and offers practical guidance. Rating: It has a high rating of 4.54 on Goodreads.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Research Software Books 89

Department of Product

JANUARY 17, 2023

Well, its entire business model is dependent on APIs since its value proposition is to aggregate and connect different APIs in order to offer value to its customers – in this case, the value of productivity and automation. Their business model is pretty unique – and it’s explicitly linked to the value they offer their customers.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Userpilot

JUNE 29, 2023

HubSpot offers customer relationship management (CRM) software solutions for businesses. Salesforce, Zendesk, and ChatSpot are the best for customer relationship management. It will let you personalize user experiences across different stages of the customer lifecycle and drive product adoption.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Usersnap

NOVEMBER 17, 2022

In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. There are several categories in which you can improve your CDP or CRM. What is HubSpot?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 1, 2021

Let’s assume your tool helps the user easily schedule work meetings. You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc. In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples.

Feedback Software 96

Feedback Software Customer Experience User Testing Onboarding KPIs 96

Modus Create

JULY 13, 2021

A customized kanban workflow in Trello. For example, if I have to look for the latest updates on a blog article, I can simply read the comments on that card/task instead of asking the person working on it. . 3. Many newly remote teams try to overcompensate for the physical distance by scheduling meetings, leading to zoom fatigue.

Product Research 98

Product Research Feedback Software Feedback Loop Customer Experience 98

Userpilot

APRIL 23, 2021

You’re not going to recoup all that investment with just one round of monthly payments per customer. Use content to educate your customer 9. Churn rate is the percentage of customers that leave your business over a given time period. A customer is said to “churn” when they stop doing business with your company.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. He finds LinkParrot, a (fictional) up-and-coming SEO tool.

Analytic Tools 107

Analytic Tools Feedback Software User Testing Data Visualization 107

Userpilot

MAY 24, 2022

In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. Customer support chat robots are designed to identify customer needs through conversation and then provide the necessary guidance and links to other resources.

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Indicative

JANUARY 24, 2020

We are proud to have released 193 updates that power insights into your customers journey. Scheduled Reports. Users can now schedule reports to arrive directly to their inbox. Dashboards can also be shared with external partners via publicly shareable links. Data Integration. Google Tag Manager. Google Analytics.

Data Visualization 78

Data Visualization Customer Feedback Customer Experience User Testing 78

Userpilot

FEBRUARY 8, 2022

It also enhances the overall product experience and improves chances of customers reaching the activation then retention stages. Product journey maps are a representation of customer interactions with your product or service. Product journey map vs customer journey map. Benefits of user and customer journey mapping?

Data Visualization 93

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 93

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. Good PX does the opposite.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Good Product Manager

FEBRUARY 9, 2020

You can read a summary of the findings in this blog post — What Are The Top Product Management Leadership Priorities For 2020? My schedule is filling up with some good events this spring. jessica_lillian + I tackle these questions and more [link]. Good for #ux #cx #prodmgmt #prodmktg [link]. a) Many (most?)

Events 60

Events Leadership Marketing Product Management 60

Good Product Manager

FEBRUARY 9, 2020

You can read a summary of the findings in this blog post — What Are The Top Product Management Leadership Priorities For 2020? My schedule is filling up with some good events this spring. jessica_lillian + I tackle these questions and more [link]. Good for #ux #cx #prodmgmt #prodmktg [link]. a) Many (most?)

Events 60

Events Leadership Marketing Product Management 60

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. The customer essentially does all the hard work, but the problem with consumer review sites is that brands have little control over the type of content that’s published.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? To see how Userpilot can help you onboard and educate your customers, book the demo! A self-hosted LMS, on the other hand, is installed on the customer’s own servers. Let’s dive in for details!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Systems Review 88

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Heyday is a chatbot for e-commerce websites that takes care of responding to customers in sales and support situations.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

MARCH 1, 2022

There are multiple channels and tactics you can implement to engage with customers and bring them back. why segmentation and good customer service are key drivers of user engagement. User segmentation , win-back emails , and active customer support are good proactive measures for targeting inactive users before they churn.

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters. Don’t schedule the EBR coming out of PTO.

Software Review 52

Software Review Customer Feedback Feedback Software Customer Experience 52

eG Innovations

FEBRUARY 20, 2019

Check out the free Citrix optimizer tool here: [link]. The performance benefits of using Citrix Optimizer are documented in this blog by Login VSI: [link]. You can download the OS-specific optimization scripts here: [link]. Refer to this script by George Spiers that helps you find unused VDAs: [link]. #3

Data Visualization 58

Data Visualization Customer Experience Systems Review Technical Review 58

Userpilot

DECEMBER 1, 2021

A tooltip is a short section of text that is linked to a particular UI element inside your product. On desktop, tooltips are normally programmed to appear when the customer mouses over the active element in question. Otherwise, your product tour will be too linear and bore your customers to death! Source: jqueryscript.

Customer Experience 94

Customer Experience Messaging Education Reference 94

The Product Coalition

JUNE 19, 2022

market research, customer insights, backlog grooming, etc.?—?when If I write my blog articles in the morning, it would take me significantly less time than if I do it in the late afternoon. an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on June 14, 2022.

User Testing 127

User Testing Strategy Customer Experience Market Research 127

Userpilot

SEPTEMBER 6, 2021

A tooltip is a short text box that is linked to an element of your website. When a customer taps and holds a hotspot. In other cases, the UX can be so complex that just one standalone tooltip isn't enough to give the customer enough contextual information to use your product correctly. Scheduling a post.

Onboarding KPIs 87

Onboarding KPIs User Testing Customer Experience UX 87

Userpilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world. Customization. Source: userpilot.com. Userpilot ). Trigger Conditions.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Software Review 89

Intercom, Inc.

OCTOBER 3, 2019

Your customers should know your employees by name. And in that project management, I started to fall in love with the customer experience portion of it all and really dove into customer experience and what it means on both the customer side and the company side. Specialize. Val: Absolutely.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Userpilot

JUNE 28, 2023

As a result of providing these customer education resources to users through Userpilot, Osano was able to reduce the volume of live chat support requests by 25% — significantly lowering their support costs. This made it hard to turn their new users into paying customers. Scheduling their first post(s). Source: Sked Social.

Onboarding KPIs 78

Onboarding KPIs Feedback Software User Testing Analytic Tools 78