Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : I often field questions like “Who should be responsible for [X]?” Product Management Tip-A-Day.

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Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

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Product Talk

AUGUST 16, 2023

Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery. In the context of customer interviews, the goal is to listen for the sake of listening rather than just listening in order to respond.

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Product Talk

FEBRUARY 14, 2024

Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. We were so inspired by Tali’s enthusiasm that we just had to share her story here on the Product Talk blog. It was a great experience,” says Tali. You can submit your story here.

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Analytic Tools Research Software Product Research Data Visualization 222

Alchemer Mobile

AUGUST 6, 2020

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

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Business of Software Conference

OCTOBER 23, 2019

Mind you, this is the tip of the iceberg. How does your company’s product provide a solution for the pain points of your target customers and how do you talk about it through the sales cycle? Everyone I’ve met is willing to share their experience with challenges and successes alike. 1: Do you have a stance on positioning?

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Johanna Rothman

AUGUST 30, 2023

I ranted about one of those on my other blog. & My Recent Experience).) I offer blog posts, conference talks, and meetups in the low-fee, commodity experience quadrant. My books are a slightly higher fee, but showcase my experience and explain how the reader can succeed. That comes with the requisite low fee.

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Intercom, Inc.

DECEMBER 21, 2020

We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. We all know that customer expectations are higher than ever – increasing pressure on support teams to provide a great customer experience, while remaining efficient and not burning out.

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Customer Communications Customer Experience Technical Review Healthcare 232

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

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Feedback Software Customer Experience Customer Feedback User Testing 111

Intercom, Inc.

FEBRUARY 16, 2021

So whether its originality of thought or artistic brilliance, the sheer scale of visual and conceptual input we experience on a daily basis can blur the lines between where your idea ends and mine begins. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. Not convinced?

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User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

APRIL 20, 2023

The answer (from my experience) lies within the nature of the role itself. We still help triage and prioritize the work needed to achieve objectives and make the product experience better. From my experience, coworkers give thoughtful answers, and can pinpoint exact parts where they feel like you’re delivering impact.

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Technical Review Product Research User Testing Software Review 125

Userpilot

JANUARY 15, 2024

TL;DR UX design aims to create meaningful, relevant experiences for users. Selecting a design tool such as Sketch, Figma, or Adobe XD to practice, so you can start creating prototypes and gaining industry-standard experience. That said, a UX roadmap is not just about visuals; it’s about the overall feel of the experience.

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The Product Coalition

NOVEMBER 23, 2021

I recently led a workshop for an organic tech farm startup that wanted to set its foot online for selling organic food to B2B customers. Problem: We clearly defined the problem that co-founders were facing in order to set up the online and digital experience. Let me walk through the entire workshop in the phases with its results.

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Startups Strategy Technical Review B2B 130

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. I’ll also give you more tips below to let you know some of the pitfalls and traps to avoid. It won’t cost a cent more, but your support keeps the power on and this blog thriving! It’s free, with premuim versions.

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ChatGPT Feedback Software Customer Experience Customer Feedback 85

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

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Mind the Product

MARCH 10, 2020

In this episode, Tristan and Rosemary discuss product intuition, the art of prioritisation, managing your HiPPOs, and draw from their own experiences and expertise to answer questions from the Mind the Product community. 13:57 | Do have any tips or advice for gaining feedback from our customers? Show Notes. Question 2.

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Intercom, Inc.

MAY 8, 2018

It means messengers are no longer just for customer facing teams. With apps on the home screen, we can use messengers to drive conversion rates throughout the customer journey, like targeting certain prospects on the website or nurturing customers within our app. Position #3 Mailchimp Capture app to capture blog subscribers.

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Messaging Customer Experience Customer Communications Positioning 176

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

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Userpilot

NOVEMBER 14, 2022

Bringing it to the business world, reciprocity marketing is taking proactive steps to give something that evokes a positive response in customers. Reciprocity marketing is providing value upfront to motivate current and target customers to give you something in return. Keeps customers returning to you regularly.

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Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

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Education User Testing Customer Feedback Customer Experience 97

Valerian Tech

JULY 27, 2023

Agile methodologies offer a flexible and iterative approach that emphasizes collaboration, adaptability, and customer-centricity. Agile methodologies value individuals and interactions, working software, customer collaboration, and responding to change. What are Agile Methodologies?

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Gainsight

DECEMBER 15, 2023

So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. Let’s dive into our top five tips that emerged from the conversation.

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Userpilot

DECEMBER 22, 2023

This leads to increased customer loyalty and builds trust. Microcopy localization is an opportunity to make the user experience more inclusive. Its main goal is to guide and inform users and enhance their user experience by making it more intuitive , friendly, and efficient. Make it an instruction manual, not a poem.

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Analytic Tools Feedback Software UX Data Visualization 104

TryMyUI

MAY 16, 2022

For software-based products, the world of user experience (UX) and product management are very close. If you want your customer to be happy with the product, a product manager needs to be on board with the UX design process. So, without any delay, let’s find out the tips for getting them onboard with UX research. .

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The Product Coalition

DECEMBER 22, 2021

And most PMs I know had similar experiences. Here are a few tips which will help you add value to your team even as you’re getting to grips with the technical stuff. This means interacting with your customers to inform which problems to solve and how to solve them. This is completely normal.

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B2B Product Management

JANUARY 18, 2024

#customeronboarding #gtm In this blog post, we will discuss the importance of customer onboarding. We will especially talk about how it can negatively impact customer experience to the extent of losing a customer. Does a company really want to lose customers because of their onboarding process ?

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UX Studio

JULY 13, 2023

Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? Not only are they a convenient and portable way to learn, but they also offer a fun listening experience. Enter podcasts – the ultimate audio companion for your professional development journey.

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Data Visualization Product Research User Testing Customer Feedback 83

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. In addition, we’ll look at six tips to help you create a compelling product story.

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Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. Your software adoption rate is the percentage of signed-up customers that become active users. Implement in-app tooltips to introduce relevant features to the user without disrupting their experience.

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Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

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Split

JUNE 9, 2023

In a digital business landscape marked by rapid evolution and customer-centricity, conversion rates have emerged as a vital metric of success. Your conversion rate is a clear indicator of how well you’re meeting your customers’ needs and wants. They are more than just numbers or percentages.

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Ronke PM

DECEMBER 29, 2023

Design-driven conversations are crucial for PMs as they enable effective communication, early feedback gathering, and customer-centric approaches. By incorporating design thinking, PMs can align their teams and stakeholders around a shared vision, leading to more successful products and higher customer satisfaction levels. #3

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Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience .

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Userpilot

MARCH 31, 2023

This is a question every customer success manager must address in order to turn free users into paying customers. In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Experiment with different trial lengths to find the best one.

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Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

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