Alchemer Mobile

OCTOBER 13, 2020

Yet at the end of the day, many brands know little about their customers on an individual, human level. Even some of the most customer-centric brands are guilty of overemphasizing aggregate metrics, like star ratings, net promoter scores, and trends in retention and per-customer revenue. Provide definite answers.

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

NextBigWhat

DECEMBER 28, 2020

As everything around us evolves, the product management role will get to play a crucial role in shaping up the new (digital) world. NoCode + API Product Management. It’s time to stitch them together and I believe, NoCode Product Management is going to be a crucial role in enabling businesses to go digital. Community).

Research Software 137

Research Software Feedback Software User Testing Product Management 137

The Accidental Product Manager

AUGUST 7, 2023

Clearly, for the product managers who promote musicians this was a major setback. However, product managers are never stopped for long and virtual concerts that were delivered online were then quickly created. That has helped artist product managers to zero in on their superfans. What is A “Superfan”?

Product Management 65

Product Management Product Manager Management Management 65

Product Innovation Educators

JANUARY 18, 2021

How product managers can understand and solve their customers’ problems. This podcast is getting a new name to better align with its purpose of helping product managers become product masters. That new name is Product Masters Now. . Summary of some concepts discussed for product managers. [3:16]

Product Management 106

Product Management Product Manager Naming Management 106

NextBigWhat

AUGUST 10, 2019

There has been an array of definitions for the product management role – mostly derived from the standard one (shown below), which I believe isn’t the most accurate definition of Product Management role as of today. Product Management Role Definition (courtesy Atlassian blog).

Product Management 86

Product Management Product Manager Management Management 86

Product Culture

APRIL 12, 2023

I definitely support that view in product. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Naming 52

Naming Leadership Definition Branding 52

The Accidental Product Manager

MAY 16, 2022

What’s going wrong and what can J&J’s product managers do about it? This is not going to look good on anyone’s product manager resume. Looks like this calls for a change to a product development definition. New brands such as Honest Co., What Went Wrong At J&J? So what went wrong at J&J?

Product Management 65

Product Management Product Manager Management Management 65

The Accidental Product Manager

SEPTEMBER 4, 2023

For the past few years the product managers at the big drug store chains have been struggling. What these product managers need is a new way to get people to want to come to their stores. The product manager’s goal is to make customers just as likely to stop in for medicine, consultations and lab tests as a candy bar.

Product Management 73

Product Management Product Manager User Testing Management 73

The Product Coalition

NOVEMBER 30, 2022

At times, it felt like what was needed was a true back to basics positioning, where we are educated in not only the definition of demand generation, but what the point of demand generation even IS. a reciprocal relationship in which there is giving on both sides; the product manager or engineering organization as listener and seeker.

User Testing 120

User Testing Customer Feedback Feedback Software Reference 120

Product Innovation Educators

JANUARY 22, 2024

Five mindsets every product manager should cultivate I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. This episode is sponsored by PDMA, the Product Development and Management Association. Learn more about them at PDMA.org. Immediately the lawyers called.

Research Software 118

Research Software Naming Product Research Download 118

The Accidental Product Manager

AUGUST 15, 2022

The big question for FitBit product managers is what comes next? When we think about what it would be like to be the product manager for a very successful product, we often think about something that everyone has. If that is the criteria that we use, then the product managers at FitBit would certainly meet the criteria.

User Testing 65

User Testing Product Management Product Manager Product Research 65

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. The customer essentially does all the hard work, but the problem with consumer review sites is that brands have little control over the type of content that’s published.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

The Accidental Product Manager

MARCH 6, 2023

The ease of doing this is one of the challenges that product managers are facing these days. Online product managers realize this and they are currently looking for ways that they can stand out from among all of the other sellers who are online. Since it is so easy to do, everyone seems to be doing it.

User Testing 65

User Testing Product Management Product Manager Advertising 65

Product Management Unpacked

AUGUST 8, 2018

Recently a CEO asked me if the marketing department should include product management and marketing communications. His concern was that internet/digital marketing had become so complex and such a huge task that having the responsibility of both marketing communications and product management would be difficult. Bad for the company.

User Testing 101

User Testing Product Management Product Manager Reporting Tools 101

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include? That’s a lot, right?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

The Product Coalition

MAY 15, 2019

One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. As time progressed many Product Managers wondered if they should be a Product Owner and similarly many Product Owners started to wonder where they fit in relation to their Product Manager counterparts.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Userpilot

SEPTEMBER 30, 2022

It’s the sum of a customer’s digital interactions with your brand. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Digital customer experience management best practices.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

The Accidental Product Manager

JULY 27, 2020

The interesting thing that product managers have to understand about a company like Hermès is that they cater to a unique type of customer – the very wealthy. This clearly shows that the Hermès product managers have created a good product development definition. How has this impacted Hermès? The Impact Of Covid-19 On Hermès.

Product Management 65

Product Management Product Manager Management Management 65

The Accidental Product Manager

OCTOBER 24, 2022

Ace Hardware product managers want to move into the 21st Century Image Credit: Roadsidepictures. Let’s face it, being a product manager for a hardware store does not seem like it would really be a cutting edge job. The Ace Hardware product managers don’t think so. There will be challenges for the product managers.

Product Management 50

Product Management Product Manager Management Management 50

Intercom, Inc.

JANUARY 27, 2022

In this episode of Inside Intercom, you’ll hear from: Nidhi Kamat , Product Manager. Nadine Mansour , Product Manager. Lu Borko , R&D Operations Manager. What’s in a name? Niamh is a Brand Editor here at Intercom. Nidhi Kamat: Hi, my name’s Nidhi Kamat. Lily Beauvilliers , Product Engineer.

Research Software 138

Research Software Engineering CTO Definition 138

Intercom, Inc.

NOVEMBER 3, 2022

Both the software and the processes were outdated, creating a cumbersome experience for managing scheduling and activities – there were just too many spreadsheets to account for and tasks that had to be done manually. It’s a lot easier to manage shifts, schedules, and workloads if that orchestration gets built from the start.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. The value realization process has five stages: Definition. After realizing the value of your product, customers are now convinced that it’s worth investing in your brand. Value definition.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

The Product Coalition

JUNE 30, 2021

If yes, you’ve definitely heard of Vimeo at some point. No 100% customization While Vimeo OTT supports fully branded apps, the platform has only a few built-in themes that service providers can use to customize the experience for their customers. The live streaming package drives quality but at an expensive price.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

The Product Coalition

JUNE 9, 2023

Even if you are advertising in order to build your brand (think Coca-Cola or Nike), you are educating the market on the kind of company you are (or the kind you want to be, but that’s for a different post). While the marketing strategy is typically not for you as a product leader to define, the unique value proposition definitely is.

Education 110

Education Marketing Weak Development Team User Testing 110

The Accidental Product Manager

OCTOBER 22, 2018

What can the Tiffany product managers do to change their product development definition and help the store reclaim its “cool”? That’s not going to look good on anyone’s product manager resume. What The Product Managers Can Do To Get Tiffany’s Cool Back. What Went Wrong At Tiffany.

User Testing 92

User Testing Product Management Product Manager Product Research 92

The Accidental Product Manager

JUNE 11, 2018

The market for coffee has become so large and so well served that the Starbucks product managers have a real problem on their hands. How are they going to change their product development definition to keep growing the business if they are already everywhere and serving everyone? Why Might Starbucks Product Managers Be Successful?

Product Management 69

Product Management Product Manager Management Management 69

The Accidental Product Manager

JULY 8, 2019

So for just a moment, picture yourself as a product manager for one of the most iconic products out there: Coke-Cola. What’s a product manager to do? What Coke has decided to do about the slowing sales of their premier product is to change their product development definition and do an experiment in a most unusual place: Japan.

Product Management 95

Product Management Product Manager Customer Experience Management 95

The Accidental Product Manager

JANUARY 7, 2019

Focus groups are the way that product managers used to find out how customers felt about their product Image Credit: RSNY. When a product manager is put in charge of a product, one of the first questions that they would like to be able to answer is just exactly what do potential customers think about the product?

Research Software 75

Research Software Data Visualization User Testing Product Management 75

The Product Coalition

APRIL 7, 2021

We used to manage most of life on mobile phones and tablets using various applications. Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. If yes, you are definitely in the right place!

Research Software 114

Research Software Feedback Software Artificial Inteligence User Testing 114

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Basics of Product Management

JUNE 7, 2020

Getting a job in product management is easy. But, there are easy steps that you can follow to become a Product Manager. So, how to become a product manager with no experience? Steps to Become a Product Manager. Product Management Skill Set. Product Manager vs Product Owner Product Manager vs Project Manager.

Certifications 52

Certifications Product Management Product Manager Research Software 52

The Accidental Product Manager

JUNE 18, 2018

ESPN is losing subscribers and Disney product managers have to do something. Clearly the Disney product managers are going to have to take steps to change their product development definition and deal with this problem. This means that ESPN product managers need to take steps to cut their costs.

Product Management 66

Product Management Product Manager Management Management 66

Intercom, Inc.

AUGUST 20, 2020

Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016. You can be described as many things. So in 2018, I finally was able to sell the company.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Intercom, Inc.

AUGUST 12, 2021

After all, as he points out, in a successful organization, the teams responsible for customer success and support tend to manage and influence more revenue opportunities than the field sales team – and if your customer service isn’t good or you’re not looking at CX from a holistic point of view, these chances of expansion are slim to none.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

MARCH 2, 2022

Definitely not the kind of questions you want to get in a product demo. But this was my reality when I first started giving product demos as a Junior Product Manager. Product demos are a sacred practice for product managers. Until one day: “Give it a name.”. Want to learn how to avoid common product demo mistakes?

Demo 98

Demo Product Research Naming Customer Experience 98

Intercom, Inc.

JANUARY 16, 2020

John: Why the switch of name from RealtimeBoard to Miro? We wanted our brand to be not just a company name but a “love mark” to accelerate our word of mouth growth. John: And of course when miro.com is available, I suppose that also helps if you’re thinking about changing the name.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Nulab

AUGUST 25, 2021

You or your client should be able to name a handful off the top of your head. But these tend to be typically big-name businesses? — and it’s likely you’ll be able to name them for a limited set of reasons. Create a brand statement, then use this as your guiding light when it comes to business choices. which is a turn-off.

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86