Nir Eyal

NOVEMBER 15, 2021

But now you’re faced with a powerful adversary: chocolate cake. Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire.

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Mironov Consulting

SEPTEMBER 7, 2023

 I spoke about The Chocolate Cake Problem , joining a great speaker line-up: Nicole Williams, Andrew Tokeley, Bradley Scott, Para M, Bruce McCarthy, Norie Ape, Tanya Johnson.  Big thanks to David Jeames , Tas Gould , and all of the Product Aotearoa volunteers. Sept 7 was conference day, with 8 talks and 2 panels.  I

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Workshop Leadership Product Management Product Manager 52

The Product Coalition

DECEMBER 27, 2023

We need to think like a vertical slice like a cake. I can enjoy the cake with even the smallest vertical slice. A product is a vehicle designed to deliver value and each Product Backlog Item (PBI) should deliver incremental value. As small as possible but still valuable. Products are all about delivering value.

Reporting Tools 78

Reporting Tools Feedback Software User Testing Systems Review 78

Business of Software Conference

SEPTEMBER 20, 2023

After completing the memorization task, participants were told the experiment was over, and then offered a snack choice of either chocolate cake or a fruit bowl. The participants who memorized the seven-digit number were nearly 50% more likely than the other group to choose cake over fruit.

Research Software 52

Research Software User Testing Customer Experience Branding 52

Intercom, Inc.

SEPTEMBER 8, 2021

Banking app CAKE uses Mobile Carousels to bring customers through some of their more complex workflows and offer a little extra help where it’s needed. Peter Van Hees, Co-founder and Head of Product at CAKE, says, “Intercom’s Mobile Carousels feature is our proactive support lifeline.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Crafty CTO

FEBRUARY 15, 2024

Legend has it that Dora won the heart of her town with this cake at the annual winter fair. Eilidh often baked this cake during the harvest season, and it became synonymous with the warmth of her home. She ingeniously added crushed peppermint candies from her childhood candy jar, which became her secret signature.

ChatGPT 52

ChatGPT Research Software User Testing Vision 52

Product Management University

APRIL 24, 2018

Strategic and Tactical Requirements: Spaghetti or Layer Cake? In the Trenches FAQs: For Inquiring Product Management Minds. Selling Products You Don’t Have and Why It’s Easier. Product Management Playbook. Enjoy our April issue.

Magazine 113

Magazine Customer Experience B2B Blog 113

Intercom, Inc.

SEPTEMBER 10, 2018

The process was so arduous, it would even end with a celebratory cake. It was a slow process, requiring a full team merging branches and deploying to production. Above all, it seemed risky – the potential to break everything loomed over the entire process. You ship ambitious changes as a series of small, safe steps. Small safe steps.

Engineering 128

Engineering Software Review Systems Review Product Research 128

nulab

SEPTEMBER 6, 2019

To use an analogy: icing a cake (task C) can’t begin until the cake has been made (task A) and the icing mixture has been prepared (task B). For example, you can’t ice the cake until after you bake it. So in this instance, ‘bake cake’ and ‘make icing’ are a start-to-start relationship.

Reporting Tools 61

Reporting Tools Research Software Data Visualization Telecommunications 61

Product Management University

OCTOBER 10, 2019

The credibility you demonstrate with those scenarios earns you the right to end your presentation with a few need-to-know facts about your company that are now icing on the cake. Beyond the 10 seconds required to tell the audience what your company does, lead off with those situations and you’ve got them hooked right up front.

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Product Management University

JULY 30, 2020

Add in customer success stories to ice the cake. Make reference to only 1-3 of the “highest impact features” in each scenario as necessary to close the loop on the story. It creates a perception of simplicity. Now, tell the story until you’re blue in the face, ready to vomit, etc. It’s a marathon, not a sprint.

Customer Experience 130

Customer Experience Workshop Reference Positioning 130

The Product Coalition

JUNE 29, 2021

If you’re the only baker in town, then it doesn’t matter that your coffee cake doesn’t have a crumble top. People will still buy from you when they want coffee cake. Give users something they need and can’t get anywhere else. This approach puts you in a more sustainable position.

Customer Experience 105

Customer Experience User Friction Finance Positioning 105

Business of Software Conference

DECEMBER 11, 2019

Agile methodology sounds confusing and difficult, but Bethany Pagels-Minor breaks it down to bite-size slices of delicious cakes that will will help every team work better, communicate better, and provide better returns. It’s as simple as cakes’. First of all we have cake – by the way this is a strawberry shortcake.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Intercom, Inc.

MARCH 16, 2018

We want to have our cake, and eat it too. .” “I want to know how my team spend their time, but also to show we’re a trusting work environment.” ” It might go against logic, but humans are perfectly okay with maintaining multiple conflicting opinions and desires. There are two conflicting forces here.

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Analytic Tools Customer Experience Data Visualization User Testing 219

Business of Software Conference

JUNE 21, 2019

You’re probably aware of Cake Pops – delicious balls of cake-y goodness that sit atop a stick for quick and easy on-the-go cake consumption for adults who just don’t have time to eat cake like normal people. But ‘Cake Pop’, that’s great – like a lollipop, but a cake.

Positioning 56

Positioning Books User Testing Weak Development Team 56

Intercom, Inc.

JULY 2, 2020

Every employee is empowered to spend up to $2000 on a guest , whether that’s overnighting a forgotten item or sending a complimentary birthday cake and champagne. For them, proactive outreach is part of the job. At Zapier, these are exactly the kinds of proactive outreach, albeit at internet scale, that Pam has planned.

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User Testing Customer Feedback Customer Experience Research Software 253

Gainsight

DECEMBER 5, 2023

Melting Pot of Flavor : From toasted ravioli, gooey butter cake, St. Oldest Public Garden : The Missouri Botanical Garden, founded in 1859, is the oldest continuously operated botanical garden in the U.S. Louis-style ribs, Ted Drewes frozen custard, and the St. Paul Sandwich, there’s no shortage of options. City of Blues : St.

Travel 52

Travel Entertainment Development 52

Gainsight

DECEMBER 5, 2023

Delicious Cuisine : From toasted ravioli to gooey butter cake and the St. Oldest Public Garden : The Missouri Botanical Garden, founded in 1859, is the oldest continuously operated botanical garden in the U.S. Paul Sandwich, your taste buds are in for a treat. City of Blues : St.

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Travel Entertainment Development 52

CardBoard

SEPTEMBER 14, 2023

It’s like baking a cake – if your ingredients are bad, your cake won’t taste good, no matter how well you follow the recipe. Results Depend on Assumptions: The results of your Monte Carlo analysis are only as good as the assumptions you put into your model. Monte Carlo analysis, like any tool, has its pros and cons.

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Weak Development Team Software Developers Software Development Education 52

Nulab

APRIL 27, 2022

If your company makes cakes, and you decide to start selling sandwiches as well as or instead of cakes, that would be a product pivot. There are three main types of pivot strategy : Product pivot : this involves changing the product or service your business offers. Let’s say your company sells physical books.

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Data Visualization Research Software Analytic Tools Customer Experience 84

Gainsight

AUGUST 30, 2022

She recently celebrated her 75th birthday and so we surprised her on stage with a cake. I feel so incredibly blessed to be part of a community that allows me to create and share moments like these with someone special to me: my mom. To me, this is at the heart of human-first: allowing each other to show up as our authentic selves to work.

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UX Studio

APRIL 19, 2024

AI’s superpowers should go beyond image generation The cake’s baked when AI finishes generation: what you see is what you get. The consecutive loops of incrementally improved prompts and image outputs can provide elements for professional use.

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Generative AI Research Software Feedback Software Customer Experience 75

The Product Coalition

APRIL 6, 2021

But the process of having them join the team was not a piece of cake. This will insure you have great professionals on board but also people that you enjoy working with and you already have a good relationship built on trust. In my case, 3 of the new joiners were in this situation.

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User Testing Product Management Product Manager Product Research 97

The Product Coalition

DECEMBER 11, 2023

True to my advice to product leaders in these situations, I made it more realistic for her: I said that we need to bake a cake, but she just continued crying and asked that we bake it now. I explained to her that we need to prepare, but she continued to cry. She was right, you know. She really wanted that party.

Strategy 78

Strategy Onboarding KPIs Leadership Roadmap 78

The Product Coalition

JANUARY 12, 2022

The icing on the cake is if he/she is well informed about Slack and Team turf war. Candidate: Okay, I will look around at least 2 strategic goals- a short and a long term. ?? Tips & Tactics: The candidate needs to have a little background of product lead growth and its pros and cons.

Research Software 163

Research Software Technical Review Strategy Product Research 163

BrainMates

JANUARY 31, 2022

Diplomacy and negotiation – ask any parent how to divide the last piece of cake, or trade screen time for chores and homework. Relationship management, particularly with difficult stakeholders – a tired two-year-old can’t see past their immediate problem (bedtime) to their OKR (a good night’s sleep leads to vast benefits).

Analytic Tools 98

Analytic Tools Technical Review Reporting Tools Customer Experience 98

BrainStation Product Management

JANUARY 26, 2021

Picconatto points to an example how his digital team jumped on a Barbie cake trend that allowed them to sell dolls alongside their Betty Crocker cake mixes. “We For example, we can even bundle things in different parts of the store online.”. We could never pull that off in-store,” he said. Integrate Digital and Analog Experiences.

Customer Experience 52

Customer Experience User Testing Data Visualization Branding 52

Split

APRIL 13, 2024

And here too in a B2B environment you kind of need to have your cake and eat it too. Let’s say you have collateral prepped for explaining this new feature and want to let the customer know that they’re going to get it and how it might help them. Sounds like a contradiction? Not really!

Data Visualization 52

Data Visualization Customer Experience User Testing B2B 52

UX Studio: Product Management

JUNE 12, 2018

Assuming we all like cake (Fact: We all do), if a different cake appeared every time the fridge opened, I’d open it constantly with great excitement. On the other hand, if I found the same cake every time, I’d open it only when I wanted to eat cake, and with no excitement whatsoever.

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Research Software User Testing Data Visualization Customer Experience 100

Mind the Product

JUNE 3, 2019

And while the cakes have been eaten, team activities completed, and gatherings wrapped up, we’re still hearing stories of the great conversations that took place throughout the day. Last month, we celebrated the second annual World Product Day, uniting product people around the world for a day of reflecting on our craft.

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Product Research Presentation Events Definition 109

Mind the Product

MARCH 14, 2019

A nice to have – the icing on the cake? You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. Delightful touches, like illustration, are a luxury for those with six-figure investment, surely? They could be the magic ingredient that binds your product together, and keeps your users loyal. Here’s why: 1.

Customer Satisfaction 175

Customer Satisfaction User Testing Banking Customer Experience 175

Intercom, Inc.

OCTOBER 9, 2018

Video Bots have well and truly expanded on our cupcake of an experiment and turned it into a cake we can all enjoy, providing both Intercom and our customers with a truly scalable approach to video engagement. The post How sales teams can use video to turn leads into customers appeared first on Inside Intercom.

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Customer Experience Outbound Messaging Demo 126

The Accidental Product Manager

SEPTEMBER 20, 2021

They are creating new flavors of what they are calling premium snack cakes. Amazon has started to press brands to rethink their packaging along with the varieties of products that they are offering in order to find ways to make online sales of food products more profitable. An example of this is what Hostess Brands is doing.

Product Management 120

Product Management Product Manager Management Management 120

Intercom, Inc.

MAY 27, 2019

However, there’s a cherry on top of a cake that will let you become a fluent speaker. Indeed, systematic crit presentations were pretty much the most powerful exercise that helped me adapt to the design team’s specific “accent”. Eventually, your communication goes like clockwork with minimum lost effort.

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Blog Definition Presentation UX 197

Mixpanel

MARCH 22, 2021

Which is kind of like when you decide to make eggs instead of a birthday cake because you only have eggs, milk, and flour, but no butter and baking soda. Getting this additional—but very important—data into your product analytics tool after the fact can be challenging. Too often, it’s easier to rely on what’s available. Sub-optimal.

Data Visualization 52

Data Visualization Analytic Tools Entertainment Government 52

The Product Coalition

OCTOBER 15, 2019

the action. :) For example: <Trial Started>, <Order Updated>, <Cake Devoured> Documenting your requirements in a tracking plan Once you have named the events, it’s time to add it all into a tracking plan. There are a few tracking plans out there, but here is a format that I’ve found very useful.

Data Visualization 61

Data Visualization Product Management Product Manager Transportation 61

The Product Coalition

DECEMBER 25, 2022

In Pillsbury’s case, the solution was taking the eggs out of the cake mix and letting the bakers add them by themselves. What about your products? Do you have any hidden forces pulling the strings and impacting your customers’ decisions about your own product?

User Testing 118

User Testing Customer Experience Presentation Engineering 118