Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. And it’s the system that’s at fault.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Split

AUGUST 28, 2020

The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. Peer Code Reviews Combined with What Now ? But, who should be in charge? The second half?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but What do these travel startups share? With more than 100k flights, 1.5

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Add in the travel costs and scheduling challenges, and one-on-one consulting soon becomes impossible to scale. The customer success landscape has changed. However, one-on-one consulting has some downsides.

Education 52

Education User Testing Customer Experience Research Software 52

Gainsight

JUNE 10, 2021

As the world began to open back up, we were excited to see our Pulse Everywhere conference evolve into a hybrid event. They evolved their Health Score and devised a new scorecard system aligning each of their customers’ segments. Their success is not only due to their CS team but a CS mindset from the CEO down.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Business of Software Conference

JULY 7, 2021

Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes. The range of blueprints alone suggests that we should all be cautious about buying into one system or another. One proven sales playbook, system or process simply cannot fit all models.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Scott Berkun The Dance of the Possible BoS2017 from Business of Software Conference. Now in 1884, the hot tech sector was not web development, wasn’t cloud computing.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Business of Software Conference

SEPTEMBER 3, 2019

The founders just started doing what they loved: Talking tech. Shawn Anderson & Shane Corellian (Co-Founders, PDQ.com) – Alternative Marketing, or “Oops I Did A Marketing” from Business of Software Conference. Now, we are a systems management solution. The content was created for people, not algorithms.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Modus Create

MARCH 16, 2020

The implications of the global pandemic are now far larger than most predicted, with direct impact to many industries beyond just health sciences: Global events like conferences, movie premieres, and sporting events are now cancelled. This could mean a strong bounce back for industries like travel, tourism, manufacturing, and agriculture.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Userpilot

JULY 29, 2019

Just look at the Marketing Technology Landscape (Martech) in 2018: Image Source. I like to use the example mentioned by Karen Peakock, COO of Intercom, on the SaaStr conference. Emilia’s passionate about content creation, traveling in South-East Asia and long-distance running. . You disappear.

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Business of Software Conference

JUNE 20, 2019

Like many BoS speakers, Peldi comes to the conference every year regardless of whether he’s on stage. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. They were not review quarterlies. Video, Slides, & Transcript below. Upcoming Events.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Andrew Chen

NOVEMBER 1, 2018

While there were people thinking about user acquisition and ad tech, and some early consumer teams (like Eric Ries’s IMVU) thinking about cohort curves to mention retention, it hadn’t been centralized into a team that could execute against it. One evolution is the number of books and conferences now dedicated to growth.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Gainsight

APRIL 29, 2019

But I think we need better systems and processes to get the right information and to make sure the good insights are getting translated in a way that’s actionable for Product people. Very early on, I really focused on being friends with the developers and was really good friends with the designers and tech team. What do we have to do?

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

The Product Coalition

DECEMBER 11, 2018

Because a new trend is quickly gaining traction in tech and product management: remote work. Of course, this was at the same time that communication technologies were being deployed across the world. The generalization of these technologies over the 1950s and 1960s, with the acceleration of IT from the 1970s onwards, did the rest.

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60

Andrew Chen

JANUARY 23, 2017

[I recently gave the keynote at the largest startup conference in Australia, StartCon. If you want to see all the conference talks, they’re here. If you want to see all the conference talks, they’re here. In tech, we’re always thinking about the future. 25% off code: WHATSNEXT. 25% off code: WHATSNEXT.

Technical Review 100

Technical Review Reference Technology Travel 100

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

User Testing 101

User Testing Product Research Presentation Research Software 101

Userzoom

NOVEMBER 6, 2019

3M or, you know, travel companies, of course, all of them are going through digital transformation. And this is what happened to Snapchat last year, big redesign, and they got all kinds of bad reviews, right, and social media. We have technology enabling this, and UserZoom is one of those vendors. Fear no more.

Research Software 68

Research Software User Testing Product Research UX 68