The Review by First Round

JANUARY 12, 2023

For our first episode of 2023, our guest is Mike Boufford , CTO of Greenhouse , an applicant tracking system and recruiting platform. Mike has a unique career as an engineering leader. This isn’t the typical path of non-co-founding engineers, who usually get layered or leave to start their own ventures.

Startups 52

Startups CTO Software Review Systems Review 52

Intercom, Inc.

FEBRUARY 22, 2022

Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. This level of velocity is a delight for both our customers and engineers, but introduces the potential for risky changes. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Janeen Uzzell , COO for Wikimedia Foundation.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio

APRIL 29, 2019

This case study reports on how we helped optimise their search engine. We worked closely with the CTO, the Head of Product, and an in-house designer. Usually, this included an international network and a secure insurance system. You can scroll between description and reviews as well. The UX team. Who makes up our users?

UX 63

UX Engineering User Testing Reporting Tools 63

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Caught your interest?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Guy

SEPTEMBER 27, 2016

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

The Product Guy

JANUARY 5, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

APRIL 4, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

FEBRUARY 18, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

Feedback Software 74

Feedback Software Systems Review CTO Coach Data Visualization 74

Innovatemap

JUNE 9, 2020

The COVID-19 pandemic required a dynamic response for both, especially for OurHealth ’s CIO and Interim COO Sherry Slick and Director of Solutions Engineering, Barton Bridge. I signed a contract on Friday evening and we had the system up and running by the end of the next week, everybody was live,” says Sherry. Key Takeaways.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

The Product Guy

MAY 15, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Gainsight

APRIL 17, 2019

So as business is becoming more real-time—information being collected and digested for immediate use in decision-making—the layers of abstraction between a CEO and the key stakeholders and systems must be reduced. In reviewing a feature. I meet with one to two feature teams a week to review their recent progress and the roadmap.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Crafty CTO

MARCH 17, 2023

Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. So if AI is not machine thought, what is it? Mind-blowing.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Product Innovation Educators

FEBRUARY 4, 2019

To explain how their system works and tips for implementing a partner program, Ed Krause joins us. He is the Global Manager External Alliances Research and Advanced Engineering at Ford Motor Company. We run an annual proposal submission process that culminates in a review with our CTO.

Research Software 65

Research Software Analytic Tools Technical Review Product Research 65

The Product Guy

FEBRUARY 2, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

The Product Guy

MARCH 2, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The history of on call at Intercom. What we learned.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

Roadmunk

SEPTEMBER 21, 2017

The one cost that product managers and engineers don’t understand. Author: First Round Review. Spotify engineering culture (part 1). How to work with engineers. We talked working with engineers, now let’s chat working with product designers. Author: First Round Review (or at least someone from there…).

Article 81

Article User Testing Product Research Technical Review 81

Hutwork

MARCH 9, 2018

12 Six Steps to Superior Prototyping: Lessons from an Apple and Oculus Engineer. When Caitlin Kalinowski became head of product design engineering at Oculus , she and her team faced a stiff challenge. Are you worried about that one metric for your product or maybe velocities for your engineering team? Author: Chris Butler.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ And the response was overwhelming.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

TechEmpower - Product Management

SEPTEMBER 25, 2023

This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak. Developers seem unconcerned about bugs or system downtime. cto , infotech , innovation , product , project , saas

Weak Development Team 104

Weak Development Team Software Review Development Technical Review 104

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. How do you attract these different types of people and build the value for Slack going wall to wall inside of a large company versus a startup of 10 people or being siloed in the engineering department of a larger company? Here’s Rachel.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mironov Consulting

APRIL 15, 2023

Likewise, I constantly hear from engineering and product teams that their (enterprise) sales and implementation/success teams don’t care about long-term costs or implications.  That they have the attention spans of squirrels, ignoring or forgetting existing commitments and agreed-upon customer targets and roadmaps.  That

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. California State Teachers Retirement System, Education Writers Association, UCSF, United Way, and Google are a few notable clients featured in their portfolio. There are dozens of web design firms in Sacramento. Wasted time means lost opportunities.

Research Software 77

Research Software User Testing Technical Review Product Research 77

eG Innovations

APRIL 22, 2021

Nagaraj Arumugam, System and Network Engineer at Vembu Technologies, has a great blog summarizing the differences between the different Azure instance series relevant to EUC and VDI use cases. Ryan Mangan, CTO at Systech IT Solutions. Community and Vendor Resources detailing Azure Instance Choices. Article / Blog.

Reporting Tools 52

Reporting Tools Fractional CTO Data Visualization Technical Review 52

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. Those were the technology-powered innovations that enabled the new, much more desirable business model. So the team got to work.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Crafty CTO

APRIL 12, 2020

My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. I never did figure out a good system for creating specs with the right abstraction level; kudos to the Basecamp guys for pulling this off. Not all agile is bad agile.

Agile 52

Agile Weak Development Team Customer Experience User Testing 52

Amplitude

DECEMBER 17, 2019

Nova is Amplitude’s in-house columnar-based storage & analytics engine. Nova’s original design is inspired by a few exciting systems like PowerDrill , SCUBA , Trill , and Druid. to 8s over the last year due to high volume queries. As we were analyzing the performance of our systems, we had a few discoveries.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

The Product Coalition

NOVEMBER 7, 2019

Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer. Simply put, the CTO must choose between (1) staffing an in-house team, and (2) outsourcing the work to an external team. Assume there is a system being developed that requires a phone number input.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Business of Software Conference

JUNE 20, 2019

On realizing he’s still too integral to the business, Peldi started the ‘Winter 2018 Injected Turbulence Project’ – delegated product design and engineering management, deleted Slack and witter from his phone, and stopped watching their internal wiki. They were not review quarterlies. Now he’s the CTO.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 24, 2021

And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. But what we do is we we follow a system we built called shape up, which is our methodology for building products. And we were just using email, phone calls, in person meetings. And it was a mess.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40