The Product Coalition

APRIL 18, 2021

Some takeaways for you from a product interview I had at Google many years ago. Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google. But I knew it was coming, so I spent some time thinking about it prior to the interview.

Research Software 135

Research Software User Testing Leadership Weak Development Team 135

Userpilot

OCTOBER 20, 2022

A good onboarding process keeps your customers engaged and active which in turn, reduces churn, boosts conversion rates and drives revenue. It is an ongoing process that begins with the user's first interactions with the product and includes the organization's customer success strategy. Let’s get started! What do you do?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Intercom, Inc.

SEPTEMBER 10, 2020

Mark’s latest ebook, The Science of Scaling , outlines a precise framework for success. According to Mark, customer retention is a far better indicator of success: . How to spot the leading indicators for customer renewal. Listen to the full episode above or check out Mark’s key takeaways below. When to optimize for scalability.

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Onboarding KPIs Customer Experience User Testing Data Visualization 226

Gainsight

DECEMBER 1, 2022

Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. In the ebook, Nick recommends cold emailing and warm intros, and he also discusses possible targets like executive search firms.

Customer Feedback 52

Customer Feedback Customer Experience Leadership Branding 52

Usersnap

JULY 22, 2021

Everything backed by customer feedback. Asking customers about the job which needs to be done. And verify the solution you’re offering through customer interviews. Satisfaction: are your customers satisfied with certain features / use cases. 6 Ways for Product Managers to Collect Customer Feedback.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Usersnap

JULY 22, 2021

Everything backed by customer feedback. Asking customers about the job which needs to be done. And verify the solution you’re offering through customer interviews. Satisfaction: are your customers satisfied with certain features / use cases. 6 Ways for Product Managers to Collect Customer Feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

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Data Visualization Customer Feedback Customer Experience Webinar 52

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. 10 Great Questions Product Managers Should Ask Customers. It’s a tenet of Product Management 101 that PMs need to get out of the building and talk to real-live customers… even if it’s just over Zoom.

User Testing 52

User Testing Customer Experience Certifications Product Research 52

The Product Coalition

JULY 31, 2022

Then, when you are already operating within the market, you need to identify your ideal customer profile. Once you do, your goal needs to be to succeed end to end with a small number of them, making them happy, paying customers. interview potential customers, understand the market and the competition, decide on an MVP, etc.

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User Testing Product Marketing Marketing Customer Experience 125

The Product Coalition

JANUARY 16, 2022

After reviewing over 50 candidates, 25 phone interviews, and 15 full interviews, I eventually had to choose between a few final contenders. not necessarily in planning it but in making sure that it is fit for whatever value the company is looking to bring to their customers. The search, though, wasn’t trivial.

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Roadmap Data Visualization Customer Experience User Testing 155

The Product Coalition

NOVEMBER 7, 2021

It can be with your CEO or anyone in the management team, with internal and even external customers, and honestly, with anyone important enough for their opinion to matter and make you change your plans. I’m talking about your customers. When you interview customers , you always need to convert what they said (e.g.

User Testing 138

User Testing Customer Feedback Feedback Software Customer Experience 138

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product Coalition

SEPTEMBER 11, 2022

Photo by George Becker on Pexels When I first chatted with Arik, the person who was about to become my husband less than 2 years later, he felt I was interviewing him for a job. For example, let’s say that you are building a new product and are conquering the customer journey step by step. all because I wanted to get to know him.

Customer Experience 116

Customer Experience Definition User Testing Engineering 116

Gainsight

OCTOBER 13, 2022

To help you do that, we created the SaaS Durable Growth Kit for Customer Success , a collection of insights and proven strategies from Gainsight executives that shifts the conversation from “what now” to “what’s possible.” . Chief customer officers should consider ways to efficiently scale. CS, it’s time to own NRR.

Research Software 52

Research Software Customer Experience User Testing Customer Feedback 52

Product Innovation Educators

APRIL 17, 2023

When I was interviewing product managers, I realized most of them had spent only a year or a year an half at each of several organizations. Often product managers think they’re doing a great job creating value for the customer, but the business might not be getting as much value. They say yes to everything the customer asks.

Customer Experience 95

Customer Experience Leadership Startups Engineering 95

The Product Coalition

OCTOBER 25, 2021

the research articles, the important topics and revelations, and as you move towards the end, the articles become lighter: interviews with celebrities, lifestyle pieces, and so on. Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one.

User Testing 168

User Testing Magazine Product Research Research Software 168

The Product Coalition

DECEMBER 19, 2021

I wasn’t sure I needed someone back then, but since the CEO requested it, I decided to interview him anyway. This is one of the most popular questions I receive from my consulting customers as well as CPO Bootcamp participants. Shortly after I started, the CEO surprised me by saying I should hire a product manager. Why Are You Hiring?

Product Management 167

Product Management Product Manager User Testing Weak Development Team 167

The Product Coalition

NOVEMBER 15, 2020

We should develop a platform that will allow our customers to do it themselves. Customers in the specific market segment we are operating in are unhappy with the products our competitors offer. By bringing in new, innovative technology, we can deliver a product that customers are truly happy with.

Leadership 90

Leadership Definition Strategy Roadmap 90

Userpilot

JULY 26, 2022

SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. A goal is like a milestone that you want your customers to reach. What are goals in SaaS?

Customer Feedback 98

Customer Feedback Customer Experience User Testing Feedback Software 98

UX Studio

JULY 4, 2018

You can even prototype customer service interactions and compare how they perform, too. Assurity, a New Zealand-based technology delivery consultancy tested how passengers move through the customs gates at Christchurch International Airport in New Zealand. Download our free ebook about UX design. Countless possibilities.

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User Testing Research Software Product Research Feedback Software 73

Centercode

AUGUST 8, 2019

Technology is developed to serve people, but those people – customers – haven’t always had their own seat at the product development table. These are customers who have decided that they don’t want to receive Microsoft products once they’re already built – they want a hand in creating them.

User Testing 72

User Testing Feedback Software Customer Feedback Customer Experience 72

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think. By Steve Krug.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

PMLesson's Ace the PM Interview

APRIL 25, 2022

Have you recently been invited to a product marketing manager interview? But an interview is, of course, only the first step. But where should your interview prep begin for your PMM role? One of the best and first things you should do is review the most common product marketing interview questions and answers.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Sequent Learning

MAY 20, 2021

It’s a unique approach in which products are developed based on the job that the customer wants the product to perform for them. [00:01:01] 00:01:01] JJ: The theory is that the customer has a specific goal in mind—the job to be done—and wants to hire the product to do that job or accomplish that goal. 00:05:48] JJ: Yeah.

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User Friction Customer Experience Startups Naming 52

ProductPlan

JUNE 7, 2021

When prioritizing items for our product roadmaps, we sort and select them based on their ability to influence key metrics, achieve strategic goals, delight customers, and generate revenue. But why is a product hire so much harder than finding another engineer or salesperson, or customer service rep?

User Testing 52

User Testing Customer Experience Product Research Positioning 52

UX Studio: Product Management

JANUARY 29, 2020

The main challenges of this project included getting a good understanding of a market that was unfamiliar to us in a short amount of time, as well as adapting to significant cultural differences that impacted, not only our communication and collaboration with the client sometimes, but also the user tests and interviews.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

UX Studio

APRIL 16, 2019

They also do it to improve the way in which they create and deliver value for their customers. Design (what the potential customers desire). Design represents a great idea – identified as a driving force – that aligns technology with customers’ needs and business goals. Customer Relationships. Technical constraints?

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User Testing Data Visualization Research Software Feedback Software 96

The Product Coalition

OCTOBER 19, 2020

In 2000, Sergey Brin interviewed for Internet Magazine and said: “ when users come to Google.com all they want to do is search. That would mean that the product needs to come with a built-in comprehensive set of rules to enforce and perhaps guide the customer through the audit process. And that’s our product “.

User Testing 88

User Testing Magazine Technical Review Customer Feedback 88

UX Studio

NOVEMBER 26, 2018

Who would we see as the customers for our product? A UX researcher would try to find answers by conducting interviews with potential users. The interviews should provide information on: What the people want to achieve; How they currently do it; What problems they face along the way; and. Does the need for our product exist?

User Testing 107

User Testing Market Research Product Research Research Software 107

Centercode

AUGUST 27, 2019

In our interview with Jennifer Bonine , CEO of PinkLion.ai (formerly VP of Global Delivery and Solution at Tap|QA), she illuminates the evolving role of test and beta managers. On the other hand, there are aspects of testing that include collaborating with customers and internal stakeholders that will increase in both importance and urgency.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

Under 10 Consulting

JANUARY 3, 2019

I wonder whether most product managers would get selected to interview for their existing jobs. (I For more, see my free ebook ". However, expertise in domain may not always necessary; it may already exist elsewhere on your team or it can be learned by engaging with customers. Who will work for peanuts.

Workshop 58

Workshop Technology Education Customer Experience 58

Revulytics

MAY 17, 2018

In debunking whether goldfish truly have better attention spans than humans, the psychology professionals interviewed for this wonderful BBC article said that attention really isn’t something that can be objectively measured. It depends heavily on context – on the individual and what that individual is being asked to pay attention to.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

BrainMates

APRIL 21, 2020

Job-to-be-done – Why will your customer be more likely to buy your product or service if you do the thing you are proposing? By orienting the team around the customer and their goals, many alternative solutions become possible. Onboarding of new customers takes half the time over current baseline.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

Under 10 Consulting

DECEMBER 28, 2019

You can probably find some customer documentation and help screens, release notes, product plans, sales and conference presentations, white papers and ebooks, and sales enablement tools. And while you’re at it, interview the developers about their perspective on your role in moving the product forward. Ask customer support.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

UX Studio

FEBRUARY 2, 2022

Notably a customer feedback software, their key features are great for designers. They allow researchers to test website applications through dedicated feedback forms, interview requests, pop-ups, menus, buttons, widgets & surveys. Usersnap’s features are highly customizable, whilst giving users access to make suggestions easily.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think. By Steve Krug.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Centercode

JANUARY 21, 2020

Enthusiastic testers are game-changers when it comes to maintaining test participation throughout the course of your Customer Validation (CV) projects. Now consider this: the average participation rate for most Customer Validation tests is just 30%. But there’s another factor that goes beyond looking the part on paper.

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Workshop User Testing Product Research Data Visualization 72