May, 2021

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Five Product Owner Myths Busted

Roman Pichler

Myth #1: The product owner must ensure that the stakeholders are satisfied. Stakeholders can be powerful and influential individuals. But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal.

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My journey from Software Engineer to Product Manager

Mind the Product

ADVERTORIAL Throughout my career, I’ve met many people looking to make a jump into product management from a variety of other roles. I try to give them whatever advice I can, but the transition I can speak to the best is that of Software Engineer to Product Manager, as it’s the career move I made [.] Read more » The post My journey from Software Engineer to Product Manager appeared first on Mind the Product.

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User Experience in Product

The Product Coalition

How User Research and Analysis can Help our Products Deliver Value Continue reading on Product Coalition ».

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Core Concept: The Product Trio

Product Talk

One of my goals for 2021 is to create short explainer videos for key concepts related to continuous discovery. This is my first one. I’d love to hear what you think. Is this helpful? Are there other core concepts you’d like to see me explore? You can share your comments on Twitter or YouTube. Watch the video above or read a lightly edited transcript of it below.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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How the pandemic has changed customer support forever

Intercom, Inc.

The COVID-19 pandemic has had an irreversible impact on how the world does business. Over the last year, companies have had to pivot to digital-first ways of working overnight; supply chains and distribution facilities worldwide have been majorly disrupted; and, in the midst of all this uncertainty, consumers have (understandably) been more anxious and frustrated than ever.

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Beyond NPS: Impactful Mobile Survey Questions and Use Cases

Alchemer Mobile

Surveys notoriously have low response rates, especially when using a legacy channel such as email. However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. One of the most common surveys brands deploy is the NPS survey. We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience.

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How product leaders can make better decisions with iterative analytics

Mind the Product

When we ask questions about our data, we rarely walk in a straight line to the answer. Instead, data analysis often follows a more circuitous, creative process: we ask a question, discover our first effort to answer it is incomplete, reshape our data, bring in new data, consult a domain expert to rework our hypothesis, [.] Read more » The post How product leaders can make better decisions with iterative analytics appeared first on Mind the Product.

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Solving the right problem — The importance of design thinking in product management.

Product Management Unpacked

“The manager who comes up with the right solution to the wrong problem is more dangerous than the manager who comes up with the wrong solution to the right problem” – Peter Drucker. Nobody wants their product to be received as a source of frustration. Still, we see it all the time. Look around. There is almost certainly a product within arm’s reach that isn’t designed to fit your needs.

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Continuous Discovery Habits (the Book) is Finally Here!

Product Talk

I am so excited to announce Continuous Discovery Habits is finally here! This book is designed to be a product trio’s guide to a structured and sustainable approach to continuous discovery. It’s the culmination of my work over the past eight years helping hundreds of product teams adopt successful continuous discovery habits. Continuous Discovery Habits (the book) is the culmination of my work over the past eight years helping hundreds of product teams adopt successful continuous discovery habit

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Building high-performing teams through continuous improvement

Intercom, Inc.

At Intercom, we’ve always focused on building excellent products which our customers value and love. Continuing to meet this goal as we scale means constantly re-evaluating how our teams work to keep performing at our very best. There is no “one size fits all” approach to building high-performing teams. Once you find a winning formula, it doesn’t stay relevant for long.

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The Significant Roles of Artificial Intelligence in The Education Sector

The Product Coalition

Artificial intelligence is the most suitable choice to succeed in all challenges in learning different things. AI technology in education develops your learning method properly. It supports teachers or coaches to implement better, acquainted, and customized help to students. AI-powered learning techniques help teachers to examine the grasping power of learners.

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The Top Mobile In-App Feedback Tools of 2021

Alchemer Mobile

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. Do you have the right tools to capture that voice? If you don’t, you need to get those in place – and fast. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap.

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How will you get involved this World Product Day?

Mind the Product

Next Wednesday (26th May) product managers around the world will celebrate World Product Day — now’s the time to explore our timetable of events and see how you can get involved. What is World Product Day? In 2018 when we celebrated the eight-year anniversary of the first ProductTank meetup — ProductTank communities from across the [.] Read more » The post How will you get involved this World Product Day?

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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HOW A CAPSTONE PROJECT LED TO A ROBUST FUTURE IN PRODUCT MANAGEMENT.

Product Management Unpacked

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. “I’d worked for a startup in Hyderabad, India where everyone had to wear different hats,“ recalls Debashish. “I realized that I wanted to expand my focus into product management.”.

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Upsides to unshipping: The art of removing features and products

Mixpanel

Teams are praised whenever they release a new feature (or product) to their customers. Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and ce

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Cutting the cord on inappropriate customer conversations

Intercom, Inc.

At Intercom, we support our customers through conversational, messenger-based support. Supporting our customers primarily through our Business Messenger has many advantages, such as helping us build personal relationships with our customers and providing them with the fast, meaningful resolutions they need. But sadly, and inevitably, there will be people who abuse their access to your team.

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What do You Want to Know About Product Marketing Management?

The Product Coalition

Product marketing sits at the intersection of marketing, growth, product and sales. It is the department responsible for evangelising the… Continue reading on Product Coalition ».

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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How Mobile Product Managers Can Increase Productivity

Alchemer Mobile

Mobile product managers handle an extremely long list of competing tasks—sometimes resulting in progress paralysis. When you’re able to get clear about how to tackle your long list of to-dos, the result is more efficiency, more effectiveness, and ultimately, a more productive product planning process. If you feel like you have too much to do and need a new method for quick, effective prioritization, our new guide The Mobile Product Manager’s Productivity Quadrant is here to help.

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Continuous Discovery Habits by Teresa Torres

Mind the Product

How do you know that you’re making a product or service that your customers want? How do you ensure that you are improving it over time? How do you guarantee that your team is creating value for your customers in a way that creates value for your business? In my new book, Continuous Discovery Habits: [.] Read more » The post Continuous Discovery Habits by Teresa Torres appeared first on Mind the Product.

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Business Testing: Is your Hypothesis Really Validated?

Strategyzer

Entrepreneurs and corporate innovators alike often struggle to figure out when their hypothesis is validated, because it isn’t as simple as we’d like to believe.

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Identifying Growth KPIs that are leading indicators of product success

Mixpanel

Imagine you run a lemonade stand. You meticulously track how many people purchase from your stand each week, because that’s how you make money. For the first two months, the number increased without fail. Then, as if you took a false step on your hike to profit, it started tumbling down the hill. What happened? And how did you not see it coming? After sitting down with some trusted friends and family members, they broke the news that your lemonade simply wasn’t any good.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? As Intercom’s product matured, our product teams needed to expand the depth and breadth of their technology expertise in order to support the features we were building for our customers.

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How To Create a Simple Roadmap

The Product Coalition

Roadmaps don’t need to be complex, nor should you need a PhD to create one. Here’s a simple version to win over your team and stakeholders. Photo by Matt Duncan on Unsplash Ahh the dreaded word roadmap… The mere mention of a roadmap can divide the room, and send Product Managers into a world of panic. Let’s face it, roadmaps have a bad reputation. They can do more harm than good, and are often neglected or blamed when things don’t go to plan.

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Tough Love Tuesday: How Zola can Improve Mobile Customer Retention

Alchemer Mobile

Starting today, our team will give some tough love to our favorite apps on the last Tuesday of every month. That’s right, we’ll be going through some of our most beloved mobile apps and discussing what they’ve done well and what could be improved – all done with love! For our inaugural Tough Love Tuesday, we’ll be talking about Zola.

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How to deliver digital products in complex non-digital organisations by Keith Merriman

Mind the Product

What constitutes real product experience? In this ProductTank London talk, Keith Merriman, Senior Product Owner at The AA, explains how to deliver complex products and three things that helped him during his career as a product manager. Watch the video to see Keith’s talk in full or read on for an overview of his key [.] Read more » The post How to deliver digital products in complex non-digital organisations by Keith Merriman appeared first on Mind the Product.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Master the “curiosity flywheel”: Startup Lessons from Greg Isenberg

NextBigWhat

THREAD: My 20s were full of ups and downs I lost millions, made millions and helped build some billion dollar startups My biggest lessons learned: The future of startups: – Privacy-first – Community-first – Sustainability-first – Creator-first – Decentralized-first – Digital-first. Bookmark this list. Print it out This is where the world is going How to build 1 successful product: Build 100 unsuccessful products first You need to fall down to move up Rule of t

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TEI 337: An expanded perspective on UX to make better products – with Mark Baldino

Product Innovation Educators

How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is not merely making things look right. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers.

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Conversations with friends: 6 highlights from behind the mic

Intercom, Inc.

This week’s episode is almost my last for the podcast, as I’ll be finishing up today after 2 years and over 100 episodes. So, with that in mind I’d like to share a compilation of some of my favorite guests, hosts, and interviews from my time here. In this period, I’ve been fortunate enough to chat to a really wide range of interesting people from across the world of tech, SaaS, and beyond.