Roman Pichler
SEPTEMBER 7, 2021
Listen to this article: [link]. Goal-oriented (a.k.a. Outcome-based). Traditionally, product roadmaps are output-focussed plans that map features like registration, search, and reporting onto a timeline. Such a roadmap essentially states when a piece of functionality will be delivered. This can be reassuring for customers and stakeholders, as the individuals believe that they know when their features will be delivered.
Mironov Consulting
SEPTEMBER 8, 2021
(this builds on my June difficult discussions post) As good product folks, we know that customers must recognize a problem before they consider buying our solution. Companies that don’t have supply chain issues (or think they don’t) are not in the market for ERP systems. Organizations that don’t think they are hacking targets don’t invest … Selling Problems (and Then Solutions) Instead of Philosophy Read More ».
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The Product Coalition
SEPTEMBER 6, 2021
As Product Managers, it is important for us to start thinking about the measures of success for each initiative upfront. Continue reading on Product Coalition ».
Alchemer Mobile
SEPTEMBER 10, 2021
Mobile surveys are powerful in understanding sentiment, but only if they’re shown at the right place and time within the app, to the right consumer segment. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. “Surveys are the only qualitative source of info we really have about our customers—they are invaluable.
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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.
Intercom, Inc.
SEPTEMBER 8, 2021
For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Coalition
SEPTEMBER 6, 2021
Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. Is it a great one? Here are a few points to consider. Photo by Sharon McCutcheon from Pexels When I was 16 years old I used to babysit my neighbors’ kids. They usually went out on Thursdays and always booked with me a few weeks in advance.
ProductCraft
SEPTEMBER 10, 2021
On this episode of Product Love, I sat down with Lawrence Huang, the VP of Product at Cisco Meraki. Cisco Meraki creates technologies to optimize IT experiences, secure locations, and seamlessly connect people, places, and things. Lawrence oversees the product management team, but that also includes an org called “product enablement.” The product enablement team.
Intercom, Inc.
SEPTEMBER 7, 2021
Is your support team craving more involvement in decision making? There are lots of good reasons why you should try to involve your employees in decision making when possible. From improving team morale and satisfaction to getting new perspectives that can drive business growth, giving your team greater visibility and input into decisions that affect their work has benefits for everyone.
Mind the Product
SEPTEMBER 7, 2021
I recently was asked to share some thoughts on how you can cultivate a culture of collaboration across a product organisation where multiple teams are all working on their own products and risk becoming siloed. Whilst teams being independent and able to move fast is a good thing, this can result in different parts of [.] Read more » The post A case study: Cultivating collaboration across large product organisations appeared first on Mind the Product.
Speaker: Scott Sehlhorst
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
The Product Coalition
SEPTEMBER 7, 2021
B2B product managers face a lot of challenges that are specific only to the B2B space. Continue reading on Product Coalition ».
First Round Review
SEPTEMBER 9, 2021
CEO Tara Viswanathan shares her biggest lessons from the early years of building Rupa Health — including how to pivot your way into the right product and build the winning team.
Split
SEPTEMBER 7, 2021
The financial services industry is facing a confluence of challenges these days. They must overcome diminishing loyalty and rising competition while also managing rising costs related to compliance, security, and other IT-related investments. The recent pandemic has been a wake-up call for organizations previously reluctant to adopt digital and other scaled service solutions.
Mind the Product
SEPTEMBER 10, 2021
As a product manager, you don’t want to only see part of something and use that information to make your decisions. In this ProductTank Edinburgh talk, Rita Cervetto, service design lead at Kaluza provides some insights on the benefits of service mapping in product discovery and how this can help you see the bigger picture. Watch [.] Read more » The post Looking at the bigger picture by Rita Cervetto appeared first on Mind the Product.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
The Product Coalition
SEPTEMBER 8, 2021
Glamorous Grandmas of Instagram?—?A Top Influencer Marketing Trend You Don’t Want To Miss Are you sure you understand what “the old” means? Before answering, just check this list of unbelievably cool Instagram influencers over 60 years old. Source: RODNAE Production on Pexels Life after 60 years old reimagined. It might be adventurous, stylish, and creative.
Gainsight
SEPTEMBER 8, 2021
Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount.
CardBoard
SEPTEMBER 7, 2021
What is the Hybrid Work Model –. Over the past year the Hybrid Work Model has become a hot topic at companies across the world. With a new generation of talent flooding the market, they also bring with them a progressive approach to work. Equally, the pandemic has drastically changed the landscape of how teams communicate, connect, and collaborate requiring tools like online whiteboards.
Mind the Product
SEPTEMBER 6, 2021
The Customer Development framework was developed by Steve Blank as part of the Lean Startup methodology. But what is it? Who’s involved and what are the secrets to success? We spoke to Steve himself to find out. Discover the answers to these questions and some simple dos and don’ts. In brief Customer development uses many [.] Read more » The post A product manager’s guide to customer development appeared first on Mind the Product.
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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.
The Product Coalition
SEPTEMBER 6, 2021
Artificial intelligence or “AI” is human intelligence possessed by a machine. It needs machine learning and components of AI to work. AI is highly used in many sectors for the management of the work and operating the work more efficiently. AI technology is commonly used in phones, computers, and wearable devices. The application of AI can now be seen in contact lenses.
UserInterviews
SEPTEMBER 8, 2021
A research pro who has led teams at Unilever, Netflix, and DoorDash debunks some of the most common UX research myths he’s come up against.
BrainMates
SEPTEMBER 7, 2021
“What people say, what people do, and what people say they do are entirely different things.” – Margaret Mead. Observation is an important part of mixed methods user research. Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. As reliable and valid as hard metrics often are, they can also mislead when human dynamics interplay in unexpected ways.
Mind the Product
SEPTEMBER 8, 2021
In this #mtpcon Digital Americas, sponsored by Fullstory, Agata Bugaj, Fullstory’s VP product, explores the power of Digital Experience Intelligence in creating — and strengthening — the connective tissue between different parts of your organization. Agata provides some sanity-saving ways data can help keep cross-functional teams focused and aligned.
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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.
The Product Coalition
SEPTEMBER 7, 2021
3 responsibilities and 4 process steps where they can add great value to achieve high-quality objectives Photo by Bit Cloud on Unsplash For some reason, OKR planning in most companies is a stressful moment that we go through each quarter. We need to consider myriads of inputs, definition sessions, and cross-team alignments to create high-quality OKRs for our team.
ProductBoard
SEPTEMBER 7, 2021
This piece is an excerpt from “The Product Strategy Playbook.” Ask each member of your product team what they could work on next and you’ll probably get a wide range of answers. Talk to sales, customer success, marketing, and the wider business about what your team should build and you’ll hear even more suggestions. Finding things for product teams to do is never the problem.
Userpilot
SEPTEMBER 6, 2021
If you're building a product tour for the first time, it's hard to know where to start. You want an onboarding process that matches your brand values, respects the needs of multiple user groups, is intuitive to follow, AND that ultimately ends up making you money! Just the thought of creating something like that from scratch is probably enough to make you dizzy with anxiety.
Mind the Product
SEPTEMBER 5, 2021
Companies are beginning to realise the benefits of diverse teams. However, have product managers caught on to the same trick when connecting with users? In this weeks’ Sunday Rewind, we go all the way back to #mtpengage Hamburg 2018, where product director at Xing, Mirja Bester, shared how she thinks that by making diversity a key [.] Read more » The post SUNDAY REWIND: The world is colorful, so why shouldn’t our users be?
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
The Product Coalition
SEPTEMBER 10, 2021
How to Choose the Perfect Tool for Your Project It used to be that when developers needed something translated, they had to send the translator an Excel file to work with?—?not exactly convenient. Later, translators began working with CAT (computer-assisted translation) tools, such as Trados or MemoQ, which was a big step forward. To this day, CAT tools remain an ideal option for long-term projects that require a custom setup, but they are still too ponderous and inflexible for Agile projects.
dscout People Nerds
SEPTEMBER 9, 2021
Working closely with product managers, designers, and developers not only enhances the user experience, but sets the foundation for user research growth.
Userpilot
SEPTEMBER 9, 2021
Here's a sobering truth: an attractive welcome page design can sometimes be the difference between a customer quitting your app on Day 1 or becoming a long-term brand advocate. Your welcome page is the first thing your potential customers see after signing up from your landing page, and, as is the case offline, that first impression matters a lot.
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