Sat.Apr 07, 2018 - Fri.Apr 13, 2018

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The 5 insights understood by all great SaaS sales reps

Intercom, Inc.

Great SaaS sales reps can change your entire business. The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. They have a knack for identifying quality prospects, making strong impressions quickly, and closing deals that seem out of reach. So what is it about these SaaS sales reps that differentiates them from the rest?

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How Much Time Should You Spend in Product Discovery?

Product Talk

I get asked all the time, “How much time should we spend in discovery ?”. I have two problems with this question. First, it assumes you do discovery first and then delivery second, which is not true. You should be discovering and delivering all the time. Second, it implies that there is an answer that is true in all situations. There isn’t. You need to do enough discovery to mitigate unacceptable risk.

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From Metrics that Matter to Products that Matter

Alchemer Mobile

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. In last month’s article , we learned about 25 different mobile product metrics that can help you better understand customer activity and engagement, conversion and retention, and revenue sources.

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How to Ace Competitive Analysis

UserVoice

Constantly comparing yourself to your peers might be silly when you’re in high school, but in the work world, it’s a different story. Keeping tabs on the competition in business isn’t a petty affair. Your company’s ability to know what other players in your market are up to is essential to hold onto your current customers and achieve the growth your stakeholders are counting on.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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For clues to messaging’s future, look no further than its past

Intercom, Inc.

Like many great inventions, messaging wasn’t born out of necessity. One of the earliest sightings of real-time computer messaging was through a time-sharing operating system built at MIT, the Compatible Time-Sharing System (CTSS), which ran on an IBM 7090: CTSS was a primitive form of email that allowed up to 30 users to send messages asynchronously.

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How to Simplify Your Value Proposition: A Case Study

Mind the Product

It pays to be ruthlessly simple about your value proposition. While humans are emotional beings, the reality is they’re more likely to come to your product or service to achieve a clear transactional benefit. Acquire and convert more users by perfecting the most direct path to realizing that benefit. Here we look at a case study of a flash sale platform in the UK called Wriggle ( [link] ) that shows us that simplifying value propositions is an ongoing process that’s key to growth.

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How to Ace Competitive Analysis

UserVoice

Constantly comparing yourself to your peers might be silly when you’re in high school, but in the work world, it’s a different story. Keeping tabs on the competition in business isn’t a petty affair. Your company’s ability to know what other players in your market are up to is essential to hold onto your current customers and achieve the growth your stakeholders are counting on.

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Implementing Product Processes in Organizations that Don’t Like ‘Em

The Product Guy

In a recent live stream from one of our mentors of The Product Mentor , Michael Robinson, lead a conversation around “Product Processes”. We are always looking for more product mentors from all around the world. Signup to be a Mentor Today! Check it out… About The Product Mentor. The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions.

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Strategic and Tactical Requirements: Spaghetti or Layer Cake?

Product Management University

When you combine strategic and tactical requirements, you can end up with a bowl of spaghetti or a layer cake. The layer cake approach makes the relationship between strategic and tactical requirements simple for everyone to understand and, believe it or not, a more appetizing dish for the masses. The Playbook: Define requirements using a layered approach to ensure high-fidelity context that makes the WHO, WHAT and WHY elements perfectly clear before you define the technical HOW product requirem

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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How to Make Product Management for Enterprise Systems Work

Mind the Product

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. paying our suppliers for merchandise we bought from them).

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Cut Through The Small Talk and Connect — Lessons from 130+ Dinners, Summits and Salons

First Round Review

Anita Hossain has a gift for turning conversations into community. Throughout her career, she's found ways to help leaders cut through the small talk and surface what matters.

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Lean AI & Clarifai!

The Product Guy

Thank you to everyone who attended the latest roundtable meet-up of The Product Group and discussed Lean AI w/ Guest Expert, Chris Butler , and debated Featured Product, Clarifai … And, also, thank you to our awesome sponsors who make everything possible…

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3 Product Manager job spec requirements that need to go?—?aka Moneyball for Hiring Product Managers

The Product Coalition

3 Product Manager job spec requirements that need to go?—?aka Moneyball for Hiring Product Managers When I talk to founders, other Product leaders and recruiters about hiring Product Managers, the consistent conclusion is: It’s hard. Typically the reasons given are that there are just not a lot of them , and that it seems to be difficult to find the right fit.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Solving Product Development Challenges With Product Review

Mind the Product

Have you ever worried about knowing what to do next for your product? Often, the qualitative and quantitative data you have on hand about your product can provide only a fuzzy outline of what is happening and it can be challenging to know if you’re heading in the right direction. While product managers have a variety of techniques to cope with this ambiguity, from the Mind the Product slack channel to thunderdome-like meetings, one powerful solution is product review.

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Talking Directly with (Real) Customers

Mironov Consulting

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. Direct listening, learning, channeling, empathizing, understanding. Especially at enterprise software companies, though, I meet product managers who never interview any actual users of their products, and who only meet buyers during sale

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Is Wagile really that evil?

The Product Guy

Guest Post by: Furqan Hameed (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Michael Robinson]. Challenge. It is easier to implement scrum at an earlier stage of an organization where it is just beginning to scale. The same cannot be said about large and complex enterprises. With passage of time it becomes more and more challenging to make the transition from traditional waterfall method to agile practices.

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New Survey: Which Customer Marketing Programs Work Best for Your Company?

Pragmatic Marketing

Many companies these days claim to be “customer focused,” but there are numerous different ways to engage with clients. Methods include surveys, user group meetings, net promoter scoring, customer advisory boards, reference programs, social media groups, hosted conferences and many more. But how are such programs resourced and measured, and, most important, which programs generate the most value?

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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How to Avoid Being Blindsided by your Competition by Jeetu Patel

Mind the Product

Jeetu Patel , chief product officer at Box, joined us at ProductTank San Francisco to share his top tips to help product leaders stay ahead of their competition. In today’s competitive product landscape, Jeetu recommends focusing on the right problem, the right people and the right users to make your product stand out. Below is a summary of his recommendations: Pick the Right Problem to Solve.

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What is card sorting and why is it important to your site’s UX?

Userzoom

Here at UserZoom we’re all about bringing the maximum amount of learning to people at any stage of their UX development. Hence we’re bringing you these regular UX beginner’s guides, aimed to help all the newbies of the UX testing world. This is also why we’ve started using words like hence to make us sound learned. This week: card sorting! How does card sorting work?

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Having a Vision Isn’t Always About Distance

Clever PM

When most people talk about “vision” they’re evoking a concept of long-term planning, setting big and brash goals that you might or might not achieve, but which set a “north star” by which you can plot the course of your product and company. And while that’s an extremely valuable use of the term, I’ve recently […].

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Should Product Managers Allow Customers To “Hack” Their Product?

The Accidental Product Manager

IKEA is designing products to be modified by their customers Image Credit: Lee Haywood. As product managers we believe that we are reasonably smart people. We know what our customers want. That means that we work with our development teams, design a product development definition, and then we create products that will solve problems for our customers.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Oh the Drama! What Product Managers can Learn From Actors

Mind the Product

Sailesh Panchal, CTO at digital payments firm Orwell Group, is an unusual soul. He’s earned the gravitas he emanates from decades in software architecture and technology leadership. However, what makes him stand out is a background in dance and acting, an Equity Card [the hard-won actor’s union card], and appearances in film and TV. This seemingly contradictory background in acting has, he tells me, helped his business leadership in many ways.

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Making sense of big data: How OneEvent helps organizations keep their facilities safe and efficient

Miro

Making sense of big data: How OneEvent helps organizations keep their facilities safe and efficient Here at RealtimeBoard, we are passionate about helping other companies be more productive and streamline their product development. We also try to follow them closely on their way to success and share their insights with our readers. Today, we are […].

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If I Can’t Do What I Want Right Now, I Will Just Close Your App

UX Studio

Sometimes designers are so busy designing a navigation structure, they forget that most of the people won’t even give a try to the menu. They will just leave your app, if they can’t do what they want on the screen they are. In our recent project with RisingStack we found this problem two times. Let me show it to you. The product: a microservices app.

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Between a Rock and a Hard Place: The Product Manager’s Reality

The Product Coalition

Every now and then, it’s interesting to ask: What does a Product Manager (PM) do? The answer of course has some take on: They juggle managing products and people. They need to have technical/processual skills as well as those lauded, but ever elusive, leadership skills. On the people front, there are potential challenges working with different personality types and working styles.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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4 Mind-blowing Things Data Can Tell Us About the Future of Food Delivery

Indicative

Technology has made it easier than ever to get restaurant-made food on demand. The foodservice industry is still rapidly evolving and learning to leverage customer data analytics to better cater to the ways we want our food. To find out what the future of foodservice will look like, we sat down with Noah Glass, the founder and CEO of Olo. His company uses data-driven decision making to power the order-ahead technology for 200 restaurant brands, including Chipotle, sweetgreen, and Shake Shack.

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Never Ask Users If They Like Your Idea; Do This Instead

UserInterviews

Start your user research early, getting to understand the key pain points you need to solve, instead of asking if users like your solution.

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UX Case Study: How We Designed A Bilingual Lifestyle Magazine

UX Studio

In this UX case study we show how we designed Sport360.fit. People are paying more attention to maintaining a healthy lifestyle in Dubai as well, but choosing healthy recipes and the right exercise plan can really take a lot of time. Sport360.fit aims to make their audience healthier by listing all the information they need in one place. The scope & the team.