Sat.Oct 24, 2020 - Fri.Oct 30, 2020

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How to Manage Product Managers

ProductCraft

“Management is the most noble of professions if it’s practiced well. No other occupation offers as many ways to help others learn and grow, take responsibility and be recognized for achievement, and contribute to the success of a team.” Clayton Christensen (for more great PM lessons from Clayton, read 8 lessons product managers can learn.

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Be a Schedule Builder, Not a To-Do List Maker

Nir Eyal

The post Be a Schedule Builder, Not a To-Do List Maker appeared first on Nir and Far.

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Getting Started with Product Data Management

Amplitude

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. But getting to that point requires an investment in product data management. Strong data management ensures that data ported into an analytics system is clean, accurate and reliable.

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Announcing Banners – the simple new way to engage your customers

Intercom, Inc.

Today, we’re excited to unveil the newest message type in Intercom, Banners. The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Roadmaps Are Dead. Long Live Roadmaps! – Janna Bastow on The Product Experience

Mind the Product

When you have questions about roadmaps, it pays to talk to someone who has spent way too much of her life thinking about them. Janna Bastow – co-founder of both Mind the Product and ProdPad – has been trying to fix the problems of roadmaps for most of her professional life. She hacked together the [.]. Read More. The post Roadmaps Are Dead.

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What Is Chick-fill-A’s Product Managers Secret To Success?

The Accidental Product Manager

Chick-Fill-A product managers are riding the wave of breaded chicken demand Image Credit: ccPixs.com. When lunch or dinner rolls around and you are hungry, what do you want to eat? If you are like most of us, you start looking for a fast food restaurant where you can go get a good meal and get in and get out. A number of possibilities come to mind: McDonalds, Burger King, Wendy’s, etc.

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Eoghan McCabe on the importance of authenticity in leadership

Intercom, Inc.

Our Chairman and Co-founder, Eoghan McCabe , sat down for a chat with Harry Stebbings on the Twenty Minute VC podcast to discuss his startup journey and the lessons he learned while building Intercom. In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership.

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The Biggest Missing Element in Most Product Experiences, According to Behavioural Science (Does Yours Have It?)

Mind the Product

Libby was new to backpacking. Her first trip was a 4-day trek through the Sierras with a good friend who was far more experienced. Before setting off, they downloaded an app that tracked their speed, elevation gain and miles. At the end of the first day, they were eager to see how far and fast [.]. Read More. The post The Biggest Missing Element in Most Product Experiences, According to Behavioural Science (Does Yours Have It?

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The NAB API Teardown

The Product Coalition

We’re working on a more detailed follow up to the high-level research we did into APIs and the ASX100. As part of the follow-up, I’m looking into the APIs offered by ASX100 companies and, for no scientific reason, chose to start with an analysis of NAB’s developer portal. This post isn’t a strict analysis, rather it’s a sharing of thoughts as I step through NAB’s API with a longer view of gaining a better understanding of API best practices in the wild.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Your Marketing Org is Slow. Here’s a Framework to Move Faster.

First Round Review

Gusto's first marketer, Jaleh Rezaei, shares a six-step framework for how marketers can "get out of the basement" and start thinking speed-first.

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Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect

Intercom, Inc.

Kristen Swanson is the Customer Experience Chief of Staff at Slack , the channel-based messaging platform designed to “make work simpler, more pleasant, and more productive.”. This is the second in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve. With customer expectations on the rise, we look to find out how support leaders are creating best-in-class experiences to meet those expectations, and what support teams

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Yes, Product Managers Should Project Manage

Mind the Product

It’s a truism that product managers should not be project managers. They are different disciplines requiring different skill sets. But practically, as a product manager, you probably do at least some minimum amount of project management in your daily work, perhaps even to your frustration and dissatisfaction! In this article, I address this apparent dissonance, [.].

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5 Steps to Facilitate a Great Remote Design Sprint

The Product Coalition

Check this post out for five simple steps to make your remote design sprint go smoothly, including a Miro template to run the session. Continue reading on Product Coalition ».

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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7 tips to collaborate better when your team is online

Nulab

Team members are a bit like cake ingredients: good on their own, but when you combine them all together… That’s when the magic happens. (That being said, we do not recommend eating flour on its own.) Or to put it another way, when individuals work well together, they are better than the sum of their parts. Good teamwork is a mix of effective leadership, open collaboration, and helpful tools to make it all easier.

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Product Bundling vs. Solutions: What’s the Difference?

Product Management University

What’s the Difference Between a Product Bundle and a Solution? The simple difference between product bundling and solutions is in the intent. The intent of product bundling is to sell higher volumes of all products in the bundle by offering a discounted price. The intent of a solution is to help customers accomplish something that has quantifiable strategic value to their business.

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Make Better Product Decisions by Using Quantitative and Qualitative Data, by Brian Tran

Mind the Product

In this ProductTank San Francisco talk, Brian Tran, Director of Product Management at User Testing, shows us how we can become better product people by supercharging our data with human insights. His key points include: What makes a product great? Making decisions Qualitative and quantitative data together Watch the video to see Brian’s talk in [.].

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They Don’t Understand Your Role as a Product Leader. But Do You?

The Product Coalition

The role of the product leader goes far beyond managing the product department. Unfortunately, in most companies, there is no one who can tell you that, simply because they haven’t seen it before. Here is your true responsibility as a product leader, so that it’s no longer a secret. Photo by JOSHUA COLEMAN on Unsplash Most of the CEOs I work with, understand that the role of the product leader is very important.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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The 40 Best Questions to Ask in an Interview — How to Go Deeper Than “What’s the Culture Like?”

First Round Review

Top startup leaders shared their favorite thought-provoking questions for candidates to ask during an interview to stand out from the crowd and gain in-depth knowledge about the company, the team, and the role.

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Retention Rate: Meaning, Use Cases, and More

Amplitude

Retention rate is one of the most important barometers of your company’s success. A high retention rate means your customers are happy; they value your product and are providing a sustainable source of revenue. A low retention rate means you have a leaky bucket: no matter how many users you add through your acquisition strategy, they’ll keep churning , and you’ll keep losing money.

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October Roundup: Data Ethics, Values, Building Empowered Product Teams, Scaling and More

Mind the Product

During the month of October, we put the spotlight on data ethics, living up to our values, how to build empowered product teams, and how to scale successfully. But that’s not all. October also delivered a handy professional development framework courtesy of Petra Wille. So, if you’re a member who’s keen to catch up on [.]. Read More.

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Making Technical Debt Visible

The Product Coalition

What it is, how to make it visible, and why you should bother Continue reading on Product Coalition ».

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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What Writers Can Do About Informal Plagiarism, Part 1

Johanna Rothman

I spoke with another writer, Sam, earlier this week. He’s pretty sure a colleague, John, is plagiarizing his blog posts. Not in writing, but in conversation. Yes, John is using Sam's original words and phrases and passing those words off as John's ideas. In videos, podcasts, all kinds of “thought leader” work. This happens. All too often.

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The Missing Ingredient: How Storytelling Can Make User Research More Impactful with Harrison Wheeler, UX Design Manager at LinkedIn

UserInterviews

Storytelling can help everyone at your organization get in the practice of basing decisions in user feedback. Here’s how Harrison Wheeler makes it work at Linkedin.

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Managing Product = Managing Tension by Marc Abraham

Mind the Product

In my book, Managing Product = Managing Tension, I’ve focused on what it is that impacts the products we build and how we manage them, namely; mind, matter, and moves. Each of these factors in their own right creates tension and in the book, I outline how we can make the most of these tensions [.]. Read More. The post Managing Product = Managing Tension by Marc Abraham appeared first on Mind the Product.

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Cargo Cult Agile

The Product Coalition

TL; DR: The Cargo Cult Agile Checklist for Download You want to know the state of agility in your organization? Here we go: Download the checklist, distribute it generously among your colleagues, and run a quick poll. It will only take 5 minutes of their time–and then analyze their feedback. If the average number of checkboxes marked is higher than nine, then you are probably practicing cargo cult agile in one form or another.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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3 Reasons You Should Hire a Senior Product Manager

ProductPlan

Once you’re blessed with the opportunity to expand your product management team with a new hire, you have options to consider. You can hire a senior product manager who will bring their years of real-world experience and savviness to the table, or you can bring on new talent you can mold and mentor yourself. Of course, there’s a little more to this decision.

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The Ultimate Guide to Product Tours Software

Userpilot

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

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How To Manage Product Tension and Lean Into It Effectively

Mind the Product

In my book, Managing Product = Managing Tension, I’ve focused on what it is that impacts the products we build and how we manage them, namely; mind, matter, and moves. Each of these factors in their own right creates tension and in my new book, I outline how we can make the most of these [.]. Read More. The post How To Manage Product Tension and Lean Into It Effectively appeared first on Mind the Product.