Modus Create

SEPTEMBER 2, 2020

Whenever we make a technical decision in a software implementation project, we’re making a trade-off. As software engineers, we are used to leaning on our knowledge and experience to help us fight uncertainty in these kinds of decisions. All team members needed some time to learn the approach and get comfortable with it.

Data Visualization 104

Data Visualization User Testing Customer Experience Weak Development Team 104

Mixpanel

APRIL 7, 2022

As a product manager or developer, you want to squash user friction from your app. Bad user experience (UX) design is a big source of user friction, but it’s not the whole story. That’s because you can track all events that a user takes in your product (in order) and then measure what you expect to see against what actually happens.

User Friction 59

User Friction Analytic Tools Data Visualization Customer Experience 59

The Product Coalition

OCTOBER 6, 2020

By leading the creation and development of groundbreaking qualitative analysis products, Jared is dedicated to helping companies like Netflix, Sony, and Disney understand how their content impacts audiences everywhere. That’s Jared and his teams focus on identifying the core emotions that people use when they express how they feel online.

User Testing 145

User Testing Data Visualization Product Research Research Software 145

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. An engineer is never alone in their problems.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic. Feeding into impostor syndrome.

Research Software 138

Research Software Engineering CTO Definition 138

Split

JULY 30, 2019

The main point in What’s The Difference Between Feature Flags and Other “Flags” in Software Engineering? I spent most of my time at those shows chatting with senior developers, team leads and architects who had been coding and designing for years. You’re Winging It? There is no going back.

Feedback Software 63

Feedback Software Analytic Tools Reporting Tools Software Review 63

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. How to build an onboarding team. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

PMLesson's Ace the PM Interview

SEPTEMBER 24, 2019

that demonstrate you’re desire to be involved in the space and to keep abreast of developments in the space. Usually companies are looking for culture fit and how you might resolve conflict within a team. Plan an event. Coordinate with other teams in your existing company. Be authentic. Don't be a robot and be truthful.

Product Management 64

Product Management Product Manager Weak Development Team Management 64

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

The STEP (Student Training in Engineering Program) is for those engineering and tech-related roles. The BOLD (Build Opportunities for Leadership & Development) is meant for those business and marketing-related roles. This is not necessarily a bad thing by any means. Many internship roles last between 12-16 weeks.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

PMLesson's Ace the PM Interview

SEPTEMBER 24, 2019

that demonstrate you’re desire to be involved in the space and to keep abreast of developments in the space. Usually companies are looking for culture fit and how you might resolve conflict within a team. Plan an event. Coordinate with other teams in your existing company. Be authentic. Don't be a robot and be truthful.

Product Management 40

Product Management Product Manager Weak Development Team Management 40

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

The Product Coalition

APRIL 4, 2018

Learning from the experts about what it takes to build great product This February, Product School SF hosted an event called ProductCon. Director of Product Management at Optimizely (35:55) A good idea always sound like a bad idea at first." A recruiter once told me “Software engineering interviews are formulaic.

User Testing 74

User Testing Customer Experience Research Software Product Research 74

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Business of Software Conference

OCTOBER 3, 2019

Each year at the Business of Software Conference, attendees hear insights from some of the smartest people in software, all willing to share their expertise with the community. It eventually became a goal to speak at Business of Software. Title: Software Engineering Manager. Why do speakers attend BoS?

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Business of Software Conference

OCTOBER 3, 2019

Each year at the Business of Software Conference, attendees hear insights from some of the smartest people in software, all willing to share their expertise with the community. It eventually became a goal to speak at Business of Software. Title: Software Engineering Manager. Why do speakers attend BoS?

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Yeah an engineer, software engineer and then yes. ML : Describe David Cancel. DC : In 30 seconds? ML : Fantastic. It’s a long story.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

AUGUST 6, 2019

The ultimate guide on how to manage young PMs in your team. Most of the young PMs in India either become a PM after their MBA (majority of the population) or after being a software engineer for a couple of years (seen often) or straight out of undergrad (path less traveled) or post-entrepreneurship (even less traveled).

Product Management 69

Product Management Product Manager Analytic Tools Reporting Tools 69

Business of Software Conference

SEPTEMBER 3, 2019

Business of Software Conference USA 2019 Speaker Reading List. Here are the books that this year’s Business of Software Conference USA 2019 speakers say have had the biggest influence on their business lives, and what they are reading now. ” Whitney O’Banner, Software Engineering Manager, Braintree.

Feedback Software 11

Feedback Software Books Weak Development Team Customer Feedback 11

Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. The top ten technical strategies to avoid. Multi-cloud architectures.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

DECEMBER 21, 2021

In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

eG Innovations

AUGUST 10, 2021

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hughes from The Tech Blog Writer , Rachel Berry from eG Innovations’ product team, and CTP, Richard Faulkner , (Enterprise Solutions Architect, Conversant Group) discussed how eG Enterprise enhances and goes beyond native Citrix tools.

Reporting Tools 52

Reporting Tools Customer Experience User Testing Data Visualization 52

eG Innovations

AUGUST 10, 2021

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hughes from The Tech Blog Writer , Rachel Berry from eG Innovations’ product team, and CTP, Richard Faulkner , (Enterprise Solutions Architect, Conversant Group) discussed how eG Enterprise enhances and goes beyond native Citrix tools.

Reporting Tools 52

Reporting Tools Customer Experience User Testing Data Visualization 52

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. Everywhere you looked, there were reminders of the global scale of Uber’s business as well as the international heritage of the team driving it. How to get them started, how to scale them, and what it’s like to compete.

Books 63

Books Research Software Reporting Tools Technical Review 63

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? spring and when things are going bad it’s an AI winter.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Intercom, Inc.

AUGUST 23, 2018

I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. I’ve worked with some of the best design teams around, and let me tell you: the truth is that behind closed doors, every one of them was a shitshow. But then a chain of events started to unfold.

Customer Experience 136

Customer Experience Feedback Software Technology Weak Development Team 136