Lenny Rachitsky

FEBRUARY 20, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. PMs and VPs), my Swag store (great gifts for your favorite PM, or yourself!), It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. Prominent engineers are worried.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

The Product Coalition

JULY 6, 2022

In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’). In this article, we will look at what Lean product management is, how it can help you and how it can help your startup build great products that your customers love.

Startups 128

Startups Feedback Software User Testing Product Research 128

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. You can’t grow your business if your customers don’t trust you with their sensitive data.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

FEBRUARY 18, 2024

Some of it is cultural, and some of it is personal, but how you treat authority impacts your ability to lead. Here is how. The project was stuck in engineering for a long time. He really didn’t want to step on engineering’s toes. Everyone treats authority differently. At this point, he started feeling helpless.

Leadership 111

Leadership Presentation Engineering Positioning 111

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom.

Engineering 118

Engineering Startups Technology Customer Experience 118

Mind the Product

FEBRUARY 4, 2020

If you’ve ever had to fill a role in your team, then you already know how broken most hiring processes are. That’s the situation that Simprints found itself in when they decided to treat their hiring process as a product and start iterating. Or it should be reducing the hiring burden on your team.

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Fractional VPE Product Research Entertainment Data Visualization 124

The Product Coalition

NOVEMBER 23, 2021

If you’re a product leader, you should absolutely consider hiring an APM into your organization. We’ll go over what you should expect from an APM, what you should offer them in return, and why they can be pivotal for your product. Even before the world went nuts, the APM job role got a little bit lost.

Product Management 141

Product Management Product Manager Management Management 141

Intercom, Inc.

SEPTEMBER 9, 2022

In today’s episode of Intercom on Product, Paul Adams , our Chief Product Officer, and I sat down with Fergal Reid to talk about the recent buzz surrounding neural networks, how machine learning is powering businesses, and what we can expect from the technology in the next few years. Paul, how are you? Fergal, how’s it going?

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Artificial Inteligence Research Software Analytic Tools Feedback Software 249

UX Planet

FEBRUARY 19, 2024

You may be struggling with how to summarize who you are and what your skills are on your resume, LinkedIn profile, personal portfolio website or even your social media page. I am also going to explain why it is important to have a great portfolio introduction and the basic structure of one.

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Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups. The first army are innovative startups. The second army are your main competitors. Money is cheap.

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Research Software Software Review Technical Review Development Team Review 224

Business of Software Conference

DECEMBER 14, 2023

In his 2010 talk, Smart Bear and WP Engine founder Jason Cohen talks about the proverbial ‘rules of business’ and many varying pieces of advice founders get – often from well-meaning mentors and experts. The biggest takeaway: You should write your own business rules. How to Break This Rule: Make your own rules.

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Software Review Weak Development Team User Testing Customer Experience 64

Mind the Product

APRIL 10, 2019

He joined us to talk about keeping an open mind, and how he uses the metaphor for building a better shipyard to create great product teams. The four attributes we look for [in hiring]: someone who leads and inspires, someone who is seeking out product mastery, drives outcomes, and is a great communicator.

Product Research 135

Product Research Customer Experience Entertainment Software Engineering 135

NextBigWhat

SEPTEMBER 5, 2020

But then, how can one be truthful towards PMF and not get into the fakeness of it? Great perspective by Indus. Got lucky to attend @mwseibel’s @SaaStrAnnual session: How Not to die after raising your seed round. A … 0/5 Startups die because of: – Fake Product-Market fit. – no dashboards.

User Testing 123

User Testing Weak Development Team Product Marketing Marketing 123

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. product called Yahoo!

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

The Product Coalition

OCTOBER 6, 2023

But how do machines learn to detect emotions, and what business opportunities does emotion AI present? How does Emotion AI work? Following the identification of emotional-impacting features, the process of engineering features occurs. Robots with emotions can perform complex tasks better.

Research Software 135

Research Software Reporting Tools Data Visualization Automotive 135

Product Innovation Educators

APRIL 17, 2023

How organizations can empower product managers Today we are talking about what a product-led organization is, barriers that can prevent an organization from being product-led, and actions to create the product-led organization. He has a great deal of experience that has helped him be well-rounded in product management. Not really.

Customer Experience 95

Customer Experience Leadership Startups Engineering 95

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. But if anyone knows how to walk this tightrope and make it to the other side, it’s Kristen Habacht. Let the product be your sales guide.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Mind the Product

MARCH 30, 2020

As the practice of product management develops across AsiaPac, two experts in recruitment consider some commonly asked questions and discuss the future of hiring as the Coronavirus (COVID-19) impacts working life as we know it. To Hire Locally or Import? Our Experts.

Advertising 105

Advertising Product Research Startups Government 105

Intercom, Inc.

APRIL 1, 2021

Janeen is a fierce advocate of integrating diversity into your team , be it race, gender, culture, age, etc. If everyone in your team looks the same, has the same background, the same experiences, how do you expect to pick up on the biases in your work and create world-class services? Off the beaten track.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Business of Software Conference

FEBRUARY 13, 2023

Using Your Product as a Marketing Engine. Lucy Heskins, OhBlimey Some great ideas to inspire thinking but for me, the key takeaway was the Problem Awareness Matrix. Hiring Your First PM or Product Specialist. We will never sell your email address. It is yours. Pioneers, Settlers and Planners.

Product Research 52

Product Research Data Visualization Events Startups 52

Intercom, Inc.

SEPTEMBER 30, 2021

The company means a great deal to both of them. In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. We designed Little Otter to be a kind of family-first, in-your-home model. Here are some of our favorite takeaways from the conversation: 1.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. In the world of startups, there’s a truism that 9 out of 10 companies fail. There are plenty of software products that start with a solution that is “possible” and “innovative” but has nothing to do with how people actually behave.

User Testing 138

User Testing Product Research Research Software Customer Experience 138

Nulab

FEBRUARY 10, 2020

Marina Vorontsova is a copywriter at Soshace.com — a hiring platform for web developers — hire a developer or apply for a remote job. No matter how great your product or service is, there will always be a product better than yours. What is traffic?

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Andrew Chen

JULY 25, 2022

Why you’ll need to rethink your user growth strategy. No, you can’t just expect to hire dozens of engineers, regardless of progress — particularly when hiring freezes are coming into effect. What are some ways you should be rethinking your growth strategy? Cut your marketing spend.

Onboarding KPIs 85

Onboarding KPIs Strategy Customer Experience Startups 85

The Product Coalition

NOVEMBER 19, 2020

Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. How do these people get into product? Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. People who have that quality exist everywhere.

Technical Review 159

Technical Review Product Management Product Manager Research Software 159

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. How do I get it? How to obtain product judgment. What exactly is it? Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

JANUARY 28, 2021

The internet is rife with advice on how to become a Product Manager – often written by people who have never worked as a Product Manager themselves. Most commonly – employers look for experience when hiring PMs. But how to gain it if you’ve just decided to move into the field? Here are some tips from experienced PMs!

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Research Software Customer Experience User Testing Feedback Software 98

The Product Coalition

JULY 6, 2022

When the company or product is successful, it is due to their pioneering, faultless leadership, but when the ship starts to sink, it’s due to those dumb engineers that can’t get two lines of code out without hundreds of bugs. some of us have experience incredible CEOs, and others, terrible ones.

Data Visualization 109

Data Visualization Weak Development Team Technical Review Software Review 109

Mind the Product

JANUARY 16, 2020

If you speak to five product managers about how they got their jobs, you’re likely to receive five different answers. Transitioning from a functional role such as marketing or engineering to product can seem daunting, especially if your education and experience aren’t specifically tailored to product, but it can be done.

Data Visualization 115

Data Visualization Customer Experience Customer Feedback Transportation 115

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Building trust can be tough when you’re a new hire in a leadership position.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. If you’re a leader, he says, don’t try to scale your job. Even as the company begins to expand, it’s important to prioritize these one-to-one conversations because understanding how your users interact with your product is actually the key to healthy growth.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

The Product Coalition

JULY 9, 2022

At an early stage startup, how product work is conducted will be dictated by the founders. Establishing an effective product management discipline and culture is hard work, particularly when starting from scratch, and early decisions will play a big role in how this happens. But it’s not for the faint of heart.

Reporting Tools 114

Reporting Tools Product Management Product Manager Product Research 114

Intercom, Inc.

FEBRUARY 16, 2018

The offer email I received from Intercom ended with the line “Join us to do the best job of your career” My first thought was that it’s quite a bold statement, which creates a lot of expectations. So how has “the best job of your career” transpired in the Intercom world?

Feedback Software 177

Feedback Software Engineering Seminar Customer Experience 177

Intercom, Inc.

AUGUST 15, 2019

Jeff is the author of Lean UX (which teaches how to rapidly experiment with design ideas) and the co-owner of Sense & Respond Press , a publisher of short, actionable books for busy leaders. Test your assumptions, always. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Short on time?

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