Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 113

Reporting Tools Systems Review Enterprise Technical Review 113

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Userpilot

MAY 30, 2024

How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Here is how to analyze customer sentiment with Userpilot: Measure user sentiment with in-app microsurveys.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Research Software 86

Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important?

Technical Review 111

Technical Review Systems Review Demo Software Review 111

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Establish a regular cadence to review supplier service and performance metrics?—?this

Feedback Software 176

Feedback Software Technical Review Technology Systems Review 176

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. By Tremis Skeete , for Product Coalition How do you know when a digital product is “done?” Ensure you know how to produce that metric from your data. Review the mockup with team and stakeholders.

Data Visualization 118

Data Visualization Reporting Tools Systems Review Feedback Software 118

The Product Coalition

FEBRUARY 20, 2023

A lot of startups think they have PMF and try to enter the growth phase prematurely — usually due in part due to VC pressure to grow or simply not having a way to measure and validate how strong your PMF is — which can be disastrous. On top of that, no one seems to have a quantitative definition for how to measure it.

User Testing 168

User Testing Product Research Product Marketing Customer Feedback 168

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding. So what's the most effective way to do so in your system design interviews? What load will your system have to handle on a daily basis?

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Systems Review Data Visualization Technical Review Reference 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. How you act on feedback will depend on the identified problems. What is a customer feedback system?

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Feedback Software Analytic Tools Research Software Customer Feedback 80

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. Practical Ways of Understanding Systems. As soon as a system is understood, we can try to change or improve it. Systematic Improvement.

Analytic Tools 180

Analytic Tools Feedback Software Systems Review Data Visualization 180

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. How to create mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

Feedback Software 125

Feedback Software Systems Review Software Review Reporting Tools 125

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. In-app guides Pendo Guides are in-app messages and prompts that provide tips on how to get the best out of the product and guide users to activation. G2 reviewers give Pendo an average rating of 4.4 Pendo review. Pendo review. Pendo Free in-app guides.

Data Visualization 87

Data Visualization Software Review Analytic Tools Feedback Software 87

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. Seventy-nine percent of consumers check ratings and reviews before downloading an app, fifty-three percent check ratings and reviews before updating an app, and 55 percent check ratings and reviews before making an in-app transaction.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Why is this? Love Dialog. Rating prompts. Message centers.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

The Product Coalition

JUNE 14, 2022

The third phase is in-country review. We have a simple, efficient translator onboarding system: tutorials in Google Forms and Trello boards, which translators go through step by step, and also instructions we send to new translators at different stages of the onboarding process. What is TQI, and how is it measured?

Feedback Software 120

Feedback Software User Testing Systems Review Technical Review 120

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Top Rated Awards are based entirely on reviews and customer sentiment.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Johanna Rothman

JANUARY 14, 2020

Some of my Modern Management Made Easy technical reviewers wonder. I don't see how that form of management makes sense these days. Mostly because of their positional power and the reward system.). I will have to figure out how to write about this, especially for managers invested in positional power.

Systems Review 88

Systems Review Technical Review Definition Positioning 88

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. We’ll now go through each of these stages and explain how they work. Phase 1: Due Diligence and Discovery. Who are the actors? Modus Security was born.

Software Review 75

Software Review Systems Review Technical Review Development Team Review 75

Userpilot

MAY 21, 2024

This article will outline what churn is, demonstrate how to calculate it, and provide insight into effective churn reduction strategies, without overwhelming you with jargon or needless complexity. Understanding how to calculate churn rate is crucial for businesses aiming to retain customers and minimize revenue loss.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. Automation is a distraction from the real issues facing workers in the exponential age: from pernicious systems of algorithmic management, to a relative decline in workers’ wages. The post Book Review – Exponential – Azeem Azhar appeared first on Business of Software.

Technical Review 99

Technical Review Software Review Systems Review Books 99

Alchemer Mobile

JUNE 10, 2020

The large increase in surveys with a steady response rate is due to sending in-app surveys at the right mobile moment , coupled with intelligent survey questions. To understand how surveys with the highest response rates are being delivered to end-consumers, we have to look at how they are triggered. Mobile Surveys and Notes.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

The Product Coalition

OCTOBER 3, 2023

With our professional guidance, you can learn how to build a cutting-edge wallet from scratch like MetaMask. Extended features for the MetaMask-like wallet Good features take good reviews from customers. Multicoin support system provides customers a flexibility to use your wallet. Don’t delay any further!

User Testing 111

User Testing Research Software Feedback Software Customer Feedback 111

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  So let’s share our strongly-held viewpoints about how to make their days better – be their champions.

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Weak Development Team Software Review Systems Review Technical Review 129

The Product HQ

MAY 10, 2024

Steps to become a Machine Learning Product Manager Here is the process of how to become a machine learning product manager: Step 1: Get Certified in Technical PM A crucial step towards becoming an AI and machine learning product manager is to familiarize yourself with the basics of technical product management.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

Johanna Rothman

MARCH 5, 2020

Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. The product people didn't know how to test the possible error paths. We can use TDD, BDD, ATDD and get feedback before we write code. They didn't do a code review until they were stuck.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Lenny Rachitsky

MAY 30, 2024

Outside of writing, Matt co-founded DCM Insights, a boutique consultancy helping organizations understand customer behavior, and is a frequent contributor to the Harvard Business Review , with more than 20 print and online articles to his credit. Find the transcript at: [link] Some takeaways: The best salespeople are challengers.

Research Software 85

Research Software Analytic Tools Customer Feedback Feedback Software 85

The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. IPFS Storage Mechanism The InterPlanetary File System (IPFS) storage servers permit the ample NFTs minted and indexed withinside the platform to be saved and maintained securely. However, the market is much more exciting upon development.

Data Visualization 116

Data Visualization Technical Review Systems Review Software Review 116

Userpilot

MAY 17, 2024

We also explored how to avoid common gamification challenges and maximize product engagement. Habitica using the points system to encourage engagement. Example: Language learning app Memrise awards users badges and stickers for reviewing words, providing a sense of achievement as users advance in the learning process.

Customer Experience 52

Customer Experience UX Onboarding KPIs Data Visualization 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Data Visualization 87

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Drop-off analysis in Mixpanel shows where users get stuck and how to reduce friction. You can investigate the possible reasons and decide how to deal with them.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Software Review 88

The Product Coalition

NOVEMBER 23, 2021

Products under 200 reviews. Here are a few things worth looking for: Stick with niches that have less than three hundred reviews. Ideally, this should be about four thousand or more sales , but all that depends on how many products you need to sell to make a profit exceed your break-even point. Moderate price ($10 to $60).

Branding 134

Branding Data Visualization Analytic Tools Reporting Tools 134

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. A step-by-step guide to the UX audit process There are no standardized steps on how to conduct a UX audit. Let's dive deeper into what these steps are and how to go about them. Study behavior trends to highlight any UX designs users avoid. UserTesting dashboard.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. How to input real data into Pendo Analytics. As the name suggests, the product feedback from "Reports" is quite generic, and it's not immediately obvious how to use it. Do you agree?

Data Visualization 92

Data Visualization Analytic Tools Software Review Feedback Software 92

UX Studio

MAY 30, 2023

Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. How to build trust through UX design? The post How to increase trust through UX design?

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