Intercom, Inc.

MAY 11, 2018

Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring the best experience possible for all involved. When it comes to conversing with leads over live chat, it is a very different experience compared to talking in person or even on the phone.

User Friction 196

User Friction Customer Experience Messaging Naming 196

Intercom, Inc.

MARCH 20, 2019

Live chat and fast, real-time conversations are in. However, the immediate concern of almost every team adding live chat to their website is the perceived increase in volume. We’re going to give you the best practices to lay out your live chat game and answer the most common questions we get about live chat.

Artificial Inteligence 116

Artificial Inteligence Messaging Books Technology 116

AB Tasty

OCTOBER 30, 2019

Live chat support has grown rapidly in recent years—and with good reason. This article was originally posted on AB Tasty as 10 Tips for Using Live Chats on Your Website. This article was originally posted on AB Tasty as 10 Tips for Using Live Chats on Your Website.

Branding 45

Branding Article Customer Experience User Experience 45

Intercom, Inc.

MARCH 9, 2020

For remote workers, live chat is the simplest option for communication. If we think of chat as a proxy for speaking, the onus is always on the speaker to make themselves understood. These rarely translate well online, particularly when chatting cross-functionally. have a greater impact than the words you use.

Messaging 276

Messaging Positioning Information Development 276

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Why combine live chat and chatbot technology with your CRM? Improve lead routing and time to close.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Userpilot

JULY 31, 2023

Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Tidio shines as the best option for customer communication through AI-powered chat widgets long after your agents have gone home. Before you commit to any of them, you can book a live demo and try it out for free for 14 days.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

JULY 15, 2021

It can also happen live while a lead chats with a rep on the messenger. Allow reps to live chat from Slack. Close high-intent deals faster by launching phone or video calls from live chat. Regardless of the level of intent, you want to make sure your reps are able to engage at the best possible time.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

The Product Coalition

DECEMBER 30, 2022

Video chat apps are gaining immense popularity with every passing day. Have you been planning to build a video chat app of your own ? How Does the Video Chat Work? The live video calling API that is connected to the internet will send requests to the receiving device. It facilitates 75+ million chats per day.

Research Software 99

Research Software Customer Experience User Testing Transportation 99

Userpilot

APRIL 29, 2024

In-app help includes a button to access support and chat, a help center and knowledge base hub , tooltips to announce new features, hotspots to grab users’ attention, as well as checklists to drive users to the activation point. Intercom ’s in-app support capabilities center around its live chat widget and help center builder.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

The Product Coalition

JUNE 21, 2021

When someone learns about your business, the easiest and fastest way to initiate communication is the ‘chat’. Chats can help people in different ways; from clarifying basic queries or customer support to converting inquiries to business. How to Choose the Right Chat API Provider? Chat is ideally the first face of your business.

Analytic Tools 147

Analytic Tools Reporting Tools Customer Communications Data Visualization 147

Intercom, Inc.

DECEMBER 22, 2022

Some of the highlights from the Winter report include: Intercom has been named a leader in all eight categories we play in, including Chatbots, Live Chat and Conversational Support. This season, we were rewarded a whopping 101 badges and awards, a recognition of Intercom’s position as a leader in the field of Customer Service.

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

Intercom, Inc.

JUNE 22, 2021

Suddenly, companies that had never considered live chat or customizable bots as essential parts of the customer experience were fully embracing these solutions to create adaptable sales models that catered to the “ everywhere customer ”.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Intercom, Inc.

MAY 25, 2021

Not only that, but three of those top five slots are messenger-based: in addition to dedicated messaging platforms (such as WhatsApp and SMS), mobile applications with messaging capabilities and web-based live chat come in third and fifth respectively.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

DECEMBER 8, 2020

Create a living document. If you’d prefer to jump into a conversation that offers a more customized set of tips, we’d love to chat. This deck-formatted guide is packed with tips for reviving your product roadmap before your annual planning is complete—and will only take you about 10 minutes to get through. Avoid too much detail.

Roadmap 246

Roadmap Vision Download Document 246

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

MAY 13, 2022

Contact centers might offer telephone-based support just like a call center does, but they may also provide other methods of communication, such as live chat messaging , email, text messaging, social media messaging, or video chat.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

UX Planet

DECEMBER 11, 2023

Course Page Format : Self-paced, 130+ video lectures + quizzes + final exam Length : Estimated 4 hours per week for 8 weeks Price : $1,749 CxD Focus (chat or voice): Both Other Learning Resources : There are 2 other certification bundles, along with individual courses (CDI) or partner courses (external collaborations).

Technical Review 88

Technical Review Certifications Software Review Feedback Software 88

The Product Guy

JUNE 26, 2020

In a recent live stream from one of our mentors of The Product Mentor , Jordan Bergtraum, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Enterprise 185

Enterprise Product Management Product Manager Management 185

The Product Guy

AUGUST 20, 2020

In a recent live stream from one of our mentors of The Product Mentor , Tauheed Ahmed, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Enterprise 179

Enterprise Customer Experience Product Management Product Manager 179

Intercom, Inc.

MAY 28, 2018

Working as Sales Development Representatives at Intercom, we deal with a huge volume of conversations with potential leads that come in through live chat. But a fairly simple example of how the Intercom bot, Operator , helped our sales conversations illuminates what we think that future might look like in practice.

Weak Development Team 187

Weak Development Team Customer Experience Branding Technology 187

The Product Guy

MAY 15, 2020

In a recent live stream from one of our mentors of The Product Mentor , John Masterson, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Product Management 187

Product Management Product Manager Product Research Management 187

Intercom, Inc.

SEPTEMBER 10, 2018

That’s what live chat tools for sales teams make possible. When a person comes to your site, engages with your content and says, “Hey, I want to talk,” you can use live chat to speak with them right then and there. So how do you prepare your sales team to sell in live chat? That’s not the case.

Customer Experience 132

Customer Experience Research Software Product Research Data Visualization 132

Intercom, Inc.

FEBRUARY 19, 2019

Once you’ve connected with a VIP lead or a potential expansion account, the Aircall Now app for Intercom enables you to seamlessly transition from chat to a voice call to provide additional details or that personal touch. If you want to hop into a live demo from a chat conversation, you can use the Google Meet app. Aircall Now.

Data Visualization 163

Data Visualization Reporting Tools Customer Experience Demo 163

Intercom, Inc.

APRIL 6, 2020

We got Intercom in just for the live chat, but you can do a lot more with it as well. Intercom and live chat isn’t just for our support team. For Hiyacar, Intercom is doing more than helping the company to support and grow its member base. “We

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Intercom, Inc.

MARCH 17, 2021

Speaking to the impact of this, Jean-Bernard says, “We found that there was an important need to support our customers via chat, which is why we doubled down and invested heavily in being there. HubSpot offers omnichannel support to its customers, spanning across live chat, social media, email, and phone support.

Customer Experience 138

Customer Experience Feedback Software Data Visualization User Testing 138

Intercom, Inc.

JANUARY 15, 2019

Website visitors who chat are 82% more likely to convert and pay 13% more than those who don’t. That’s because live chat makes it possible to sell to leads at the exact moment when they’re most engaged – on your website. Modern prospects expect a personalized, on-demand buying experience, and they’re willing to pay for it.

Demo 127

Demo Customer Experience Naming 127

The Product Guy

AUGUST 7, 2020

In a recent live stream from one of our mentors of The Product Mentor , Paul Hurwitz, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Leadership 162

Leadership Enterprise Product Management Product Manager 162

Intercom, Inc.

APRIL 3, 2018

We knew from our own research that leads are 82% more likely to convert to customers if they’ve chatted with you first. So we began using our live chat tool – typically viewed as a tool for responding to website visitors – to continue engaging cold email leads. Bringing live chat into cold emails.

Outbound 218

Outbound Inbound User Testing Research Software 218

The Product Guy

JANUARY 14, 2020

In a recent live stream from one of our mentors of The Product Mentor , Jordan Bergtraum, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Product Management 174

Product Management Product Manager Management Management 174

Product Talk

JANUARY 18, 2023

Our developer was smart enough to say we could bootstrap this solution upon notifications that already live in the system and notify the users about certain events, like something was completed or something was added. In its first iteration, the chat feature was just a text box with a 500-character limit and a “send” button.

Feedback Software 222

Feedback Software Product Research Customer Experience User Testing 222

The Product Coalition

MAY 4, 2021

Recently, I chatted with Bertrand Rothen in my LinkedIn Live series “Let’s talk about…” about what product managers can learn from social… Continue reading on Product Coalition ».

Product Management 132

Product Management Product Manager Management Management 132

Andrew Chen

FEBRUARY 26, 2024

This was like building my own personal viral loop, where every chat turned into a few more chats. The culture in the SF tech community is very open and the intro culture makes it easy to chat with a variety of new people. Many people say it’s not a great place to live — and sometimes that seems true.

User Testing 123

User Testing Customer Experience Blog Events 123

Intercom, Inc.

MAY 2, 2018

Over the past decade, one of the most popular (and personal) support channels has been live chat. However, having live customer conversations doesn’t come without its challenges. The customizable home screen of the Intercom Messenger means that your help content doesn’t just live in a help center, it lives inside your messenger.

Customer Experience 190

Customer Experience Inbound Messaging Article 190

The Product Guy

JULY 9, 2020

In a recent live stream from one of our mentors of The Product Mentor , Brad Popiolek, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Agile 165

Agile Enterprise Leadership Product Management 165

The Product Guy

JULY 23, 2020

In a recent live stream from one of our mentors of The Product Mentor , Scott Stokke, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Enterprise 156

Enterprise Product Management Product Manager Management 156

Intercom, Inc.

SEPTEMBER 4, 2018

We now live in an on-demand world where customers can research, buy and sell everything they want with just a few clicks. Live chat allows your sales reps to talk to leads at the exact moment when they’re most engaged – on your website. Today we’re releasing a new guide on real-time sales.

Customer Experience 91

Customer Experience User Testing Marketing 91

The Product Guy

APRIL 30, 2020

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation on this topic. Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats. Participating in live-streamed product management lessons and Q&A.

Roadmap 165

Roadmap Strategy Enterprise Product Management 165