Mind the Product

JANUARY 18, 2022

There's a huge shift that takes place when you move from managing a product (with a team) to leading a product team. Jason Knight joined us on the podcast to talk about some of the lessons he's learned along his journey. [.]

Management 142

Management Management Leadership 142

Lenny Rachitsky

MARCH 10, 2024

Brought to you by: • Sprig —Build a product people love • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance. — Marty Cagan is a luminary in the world of product. Simplify security.

CTO Coach 84

CTO Coach Product Research Product Management Product Manager 84

Ronke PM

DECEMBER 29, 2023

To celebrate the journey, we've curated a list of the top four podcast episodes of 2023 from Product Magic, chosen for their impact and relevance by our devoted listeners. This conversation is packed with insights and tips, aimed at guiding both new and experienced product managers. #2

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

Intercom, Inc.

DECEMBER 21, 2020

. “We wish you a very peaceful and safe holiday season” Alongside posts on product design and long-form guides on conversational support , we addressed the impact of COVID-19 , and expressed our anger and solidarity amid the struggle for racial equality and justice. Dee Reddy, Podcast Producer. Revising the words we use.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Intercom, Inc.

MARCH 25, 2021

She’s been coaching business leaders for over 30 years, helping them build more customer-centric initiatives and create long-lasting, memorable relationships with their customers. Over the years, Jeanne has outlined the five customer leadership competencies she believes all customer experience leaders should learn.

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Product Innovation Educators

MAY 16, 2022

How product managers and leaders break through challenges. Tom Leung is the Director of Product Management at Google Health and was previously at YouTube. He also hosts the Fireside Product Management podcast. This is a special episode of the Product Mastery Now podcast as Tom is interviewing me.

Product Management 62

Product Management Product Manager Management Management 62

Intercom, Inc.

JULY 28, 2022

By inviting product teams to sales processes and vice-versa, you’re enriching them with insights that help drive a better experience and a more robust roadmap. If you enjoy our discussion, check out more episodes of our podcast. You can follow on iTunes , Spotify , YouTube or grab the RSS feed in your player of choice. A new chapter.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Userpilot

MARCH 8, 2022

Women are still underrepresented in the Product Profession – with only 33.3% of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

FEBRUARY 25, 2021

Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Intercom, Inc.

MAY 13, 2021

Your customer success managers can bring unique value to both the customer and the business – they’re the bridge between the product teams and the customers, between the tech and the people it serves. The Davidson Hang Podcast with Linda Lin. We’re delighted to chat with you about your work as a true leader in the CS sphere.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Ronke PM

DECEMBER 18, 2023

As 2023 comes to a close, I am immensely grateful for the opportunities I've had to engage with so many inspiring individuals through various webinars, summits, podcasts, and events. The session covered the role and responsibilities of a product manager, including day-to-day tasks and essential skills.

Leadership 52

Leadership Webinar Customer Feedback Events 52

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. As product professionals, we need to help position our products in ways that make sense for customers and the organization. As product professionals, we need to help position our products in ways that make sense for customers and the organization.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Intercom, Inc.

APRIL 28, 2022

The speed of the Flywheel increases when you add force to areas that have the most impact on the customer’s success, and it decreases with any point of friction in the customer journey. Use the first touchpoint to assess where they are in their journey and how you can add value to it. The road to HubSpot. But you already answered it.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

Product Innovation Educators

AUGUST 8, 2022

Lessons learned on a journey from schoolteacher to Head of Product. Most of the people that listen to this podcast have been in product management for several years. Many of them are in leadership roles, such as Product VPs, CPOs, and Heads of Innovation. After teaching she moved to product roles.

Research Software 100

Research Software Customer Experience Product Management Product Manager 100

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. Training is just part of their day-to-day. Who do you choose to build your educational material and program?

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Product Innovation Educators

JANUARY 16, 2023

Tools for building a more collaborative product team – for product managers. This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is the longest-running professional association for product managers, leaders, and innovators, having started in 1976. was my inspiration.

Construction 93

Construction Presentation Engineering Download 93

Bain Public

FEBRUARY 7, 2023

(Montreal, Canada) – Paul Ortchanian , Founder and President/CEO of Bain Public , joins Kevin Gentry, the host of Product Coffee podcast, to delve into the world of product management and explore the importance of mapping out the customer experience.

Customer Experience 52

Customer Experience Customer Feedback Consulting Leadership 52

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

DECEMBER 21, 2021

We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. Support teams and leaders are facing challenges like never before , with heightened customer expectations bumping up against outdated tools and ways of working.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Product Innovation Educators

SEPTEMBER 26, 2022

Five must-have skills for product managers. Today we are talking about the importance of product management and what makes a product manager great. JJ has spent her professional career in product roles, both leading product in internal roles and advising and coaching companies. Can you take us through each one?

Product Management 110

Product Management Product Manager User Friction Product Research 110

Userpilot

AUGUST 30, 2023

This makes it more important than ever to create products people actually want to use. The expert speakers at Product Drive 2023 will answer these and many more questions. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. But how do you do that?

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Innovatemap

JUNE 9, 2021

Innovatemap, a digital product agency located in Indianapolis, is launching a new podcast to support its growing network of product professionals and to elevate insightful conversations around product development and management. After all, products are created by companies. And companies are led by people.

Customer Feedback 52

Customer Feedback Branding UX Product Marketing 52

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. This podcast is getting a new name to better reflect our objective here—helping product managers become product masters. That new name is Product Masters Now. Summary of some concepts discussed for product managers. [2:18]

Customer Feedback 134

Customer Feedback Customer Experience Product Management Product Manager 134

Intercom, Inc.

OCTOBER 22, 2020

Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Taking a holistic approach to CX.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

People-First Product Leadership

OCTOBER 22, 2023

As a product leader, you are directly leading other product managers and indirectly defining the path for cross functional colleagues. Often companies and product leaders laser in on “fixing what’s wrong”— a deficit-based approach. Their fellow traveler had delayed their adventure.

Artificial Inteligence 52

Artificial Inteligence Leadership Travel Positioning 52

Intercom, Inc.

OCTOBER 26, 2020

Our Chairman and Co-founder, Eoghan McCabe , sat down for a chat with Harry Stebbings on the Twenty Minute VC podcast to discuss his startup journey and the lessons he learned while building Intercom. How did that journey begin? I understand leaders today, they’re in a precarious position.

Leadership 211

Leadership Vision Customer Experience Customer Feedback 211

The Product Cafe

JUNE 16, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. Simply pushing harder in the same direction won't land you at the Product Leadership peak.🏔️ Here's a secret!

Product Management 52

Product Management Product Manager Vision Management 52

Product Innovation Educators

MARCH 28, 2022

This is a special podcast episode, sharing an important discussion from The Everyday Innovator 2020 Summit. The Summit brought together 24 experts who spoke on topics for product managers and product VPs. Summary of some concepts discussed for product managers. [2:08] Special Episode From the 2020 Summit.

Leadership 62

Leadership Customer Feedback Customer Experience Presentation 62

Bain Public

MAY 2, 2022

(Montreal, Canada) – Paul Ortchanian , Founder and President/CEO of Bain Public joins Holly Hester-Reilly, the host of Product Science podcast. Product Science is a podcast for startup founders and product leaders to learn how to build high-growth products, teams, and companies. Podcast Information.

Startups 52

Startups Enterprise Consulting Leadership 52

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 107

Framework Feedback Software User Testing Customer Experience 107

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Paul Adams, VP of Product.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Bain Public

JUNE 6, 2022

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public joins JJ Rorie, the host of Product Voices podcast, to discuss product managers’ relationship with leadership teams. Product Voices podcast. Learn from the best voices in product management.

Leadership 52

Leadership Consulting Customer Experience Startups 52

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Product Innovation Educators

NOVEMBER 21, 2022

Apply to join the Product Mastery Now Community — Application deadline is November 28th. Product managers, take note—the value of adding a community to your product. Some products are started as a community while other products add a community aspect later. Summary of some concepts discussed for product managers.

Onboarding KPIs 84

Onboarding KPIs Customer Feedback Feedback Software Product Research 84

Intercom, Inc.

NOVEMBER 18, 2020

On the podcast, Dee Reddy talks to Vend founder Vaughan Fergusson , sustainable lifestyle retailer Sheelin Conlon ( The Kind ) and Mixtiles ‘s Ori Singer. This week, we’re looking at the tools and infrastructure needed to facilitate the move Online. Listen below, and read on for our companion post. Curating the right tech stack.

Customer Experience 239

Customer Experience Presentation Startups Positioning 239

Izenda

MAY 22, 2020

The role of a product manager isn’t easily defined, mostly because PMs tend to do a little of everything. As a “mini-CEO,” product managers often get stretched all over an organization. But everyone that works in product understands this – hence the multitude of product management resources from blogs to podcasts.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Product Management 59

Bain Public

JANUARY 30, 2023

We are so thrilled to announce our new Director of Product Managent -- Moshe Mikanovsky. Moshe is a leader in product management who started his career on the engineering side, specifically within the enterprise real-time B2B software space. Q] Do you think that company strategy and product strategy are the same?

Analytic Tools 52

Analytic Tools Data Visualization Weak Development Team User Testing 52