UX Planet

JANUARY 23, 2024

Right, enough preamble, let’s talk about upselling, trials and churn. ? Trial reminders (the good, and the better) Whenever a service takes a payment card before a trial, I immediately have a dread of “oh, I bet I forget to cancel this in time”. They’ll catch you at a good moment to start a trial in a few clicks.

UX 83

UX Customer Experience Books 83

Userpilot

APRIL 21, 2024

AskNicely : A survey builder based on NPS designed to help you collect and act on customer feedback , with added features like auto-requesting reviews on external sites and text analytics. Qualaroo also offers a 15-day free trial. #3 Pricing Lastly, Delighted’s NPS software offers a free trial.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MARCH 7, 2024

When choosing between free or paid analytics tools, consider the following steps: define your goals , consider your budget, look into integrations, and take advantage of free trials. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What’s an analytics platform?

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Research Software 104

Userpilot

APRIL 22, 2024

Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is end-user support? They send it to users with expired trials who haven’t connected their products to Appcues. It leverages AI to answer immediate customer requests. Book a Userpilot demo today !

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Lenny Rachitsky

JANUARY 30, 2024

Q: I’ve noticed “work trials” have come up a few times on your podcast. What advice do you have for setting up a successful work trial process? Karri Saarinen (CEO of Linear ) mentioned they run candidates through work trials, as did Jason Fried (co-founder and CEO of 37signals ). Why do work trials?

CTO 100

CTO Engineering Presentation Finance 100

Alchemer Mobile

MAY 10, 2022

For example, after adding a feature or an update you can send Notes to the customers that made the request. Request a product demo or sign up for a 30 day free trial ! One of the best things about collecting in-app feedback is that it simplifies the process of responding to customers.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

APRIL 22, 2024

Collecting feature requests to align product development with user needs. Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer success? Feature request example. Building an in-app knowledge base to address common issues and reduce user friction.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

MARCH 4, 2024

There are over 15 tactics to optimize conversion time, and they involve: Simplify sign-up : Streamline the process with single sign-on (SSO) and minimal information requests. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required Why should you improve conversion time?

Customer Experience 86

Customer Experience Feedback Software Analytic Tools User Testing 86

Alchemer Mobile

NOVEMBER 10, 2022

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. And if you’re ready for a change, request an Apptentive demo or sign up for a free trial.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

NOVEMBER 29, 2023

Average conversion rates in SaaS : Site visitors to free trial conversion rate: 8.5%. Free trial to product-qualified lead (PQL) conversion: 4%. Find the right balance of features included in your trial. Personalize your free trial period for conversion optimization. Formula to calculate free trial conversion rate.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

APRIL 16, 2024

Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is end-user behavior monitoring? Customer Effort Score (CES) surveys – CES surveys help you find out how much effort a user has to make to complete an action, such as using a feature or raising a support request.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

APRIL 16, 2021

Offering a free trial is often expected for SaaS products in 2021. Even companies with high brand recognition, like Adobe and Hubspot, provide free trials of their products. That’s why most SaaS companies today don’t face a dilemma whether they should be offering a free trial or not. Free trials are a gold mine for tire-kickers.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Lenny Rachitsky

FEBRUARY 18, 2024

Initiate a weekly meeting between the VP of Sales and the VP of Product to discuss the budget allocation for feature requests and prioritize it. Involve sales in product development to ensure alignment between customer needs and product roadmap.

B2B 111

B2B Reporting Tools Customer Experience Enterprise 111

Userpilot

SEPTEMBER 27, 2023

To activate and convert new customers, it uses a combination of freemium or free trials and self-service onboarding and support. In the freemium model, the users get access to limited functionality for free while in the free trial – full functionality but for a limited period. One way to do it is through reverse trials.

Feedback Software 100

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 100

Userpilot

NOVEMBER 23, 2023

Hotjar offers a 15-day free trial on its paid plans. All Hotjar Ask plans let you request feedback in over 40 different languages, choose from 40 unique survey templates, store unlimited responses indefinitely, and ask unlimited questions per survey. How long is Hotjar free trial? Source: Hotjar. What is the downside of Hotjar?

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Embedded Analytics 104

Userpilot

JANUARY 28, 2024

Trial expiration micro surveys template Send this micro survey to understand why users aren’t converting to paid plans at the end of their trial period. The best time to trigger trial expiration surveys is when a user’s trial period is nearing its end or immediately after it expires.

User Testing 85

User Testing Customer Feedback Product Research Feedback Software 85

Userpilot

APRIL 15, 2024

Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer communication pain point? Use heatmaps to track your pages with the most requests for customer support and identify user pain points there. Learn how Userpilot can help! Book a demo now.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Userpilot

MARCH 13, 2024

The first stage of an ideation technique involves gathering ideas from different sources such as feature usage trends, feature requests , customer reviews, user behavior, and competitor analysis. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is feature ideation?

Data Visualization 102

Data Visualization Weak Development Team User Testing Feedback Software 102

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Enable ticket routing to address specific customer requests Even within your support team, not all customer service agents have the same skillset or area of expertise.

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Customer Feedback 102

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1.

Customer Experience 101

Customer Experience Customer Feedback User Testing Systems Review 101

Alchemer Mobile

JUNE 16, 2022

If you’re anything like us, you prefer texting to calling, don’t like to write out long responses on a mobile device, prefer to answer in short-hand, and expect any requests on your time, such as survey requests, to be cognizant of your time. Sign up for a free 30-day trial of Apptentive today! Ready to get started?

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 8, 2022

What can be done to solve their issue) and then offer them exclusive perks to stay with you (discounts, deals, extended trial periods, etc.). In the meantime, schedule a free 30-day trial of Apptentive today or request a demo. You can then quickly follow up to either ask for more information (why are they unhappy? Bonus reading.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

MARCH 16, 2024

Userpilot – A Better Alternative for No-Code Growth Get a Demo 14 Day Trial No Credit Card Required What is no-code growth? Pricing is available on request. All three plans come with a 14-day free trial, where you can test unlimited flows and track up to 5 events. Pricing for Appcues Mobile is available on request.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

APRIL 14, 2024

Try Userpilot and Collect Actionable Insights into User Behavior Get a Demo 14 Day Trial No Credit Card Required What is user analysis? The trial request form on their website is buggy, you’ll need to wait a month to hear back on your request, and you might end up with a demo instead of a trial. Book a demo today.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 24, 2022

Use live demos and free trials in the “Act” stage to help visitors find your product value. Then, use carefully curated strategies like “limited trials” to convert users from freemium to premium plans. Or, you could offer a free trial plan so visitors can experience the product. In-app review request.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Intercom, Inc.

JUNE 20, 2018

Trial and error: adding sales input to the product roadmap. We didn’t want to be the sales team that made one-off requests for every customer and as a result, we switched to a thematic approach. We didn’t want to be the sales team that made one-off requests for every customer and as a result, we switched to a thematic approach.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Userpilot

JUNE 12, 2023

You can boost your trial signup conversion path by showcasing social proof of your product’s value, using a clear pricing model , and keeping the signup process friction-free. Whether you’re inviting users to sign up for a free trial or offering website visitors a free ebook, your call to action should be prominent and persuasive.

Customer Experience 95

Customer Experience User Friction User Testing Data Visualization 95

Userpilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a product funnel? Book the demo! Buffer or 10 Buffer Alternatives.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

The Product Coalition

AUGUST 8, 2023

When a user requests a video, the request goes to the nearest CDN server and fetches the file from there. When another user requests the same file, it gets delivered instantly without requesting from the original server, which might be far from the user’s location.

Analytic Tools 124

Analytic Tools Feedback Software Data Visualization Technical Review 124

Userpilot

MARCH 29, 2023

Having a solid free trial marketing strategy is crucial to product growth. That said, converting users into paying customers after their free trial period ends is easier said than done. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users!

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

SEPTEMBER 14, 2022

It’s to make them continue using your service and mostly employed after free trials. Popular SaaS billing dark patterns: Not notifying users when the free trial ends and automatically charging the user’s car with no notification. Part of making this tactic work is doing everything to ensure customers take your free trial.

Customer Experience 98

Customer Experience User Testing Banking Technical Review 98

Roy Madden

JULY 23, 2021

Try it today, or start a 30 day trial here. Start enterprise trial. We offer a 30-day free trial of our Enterprise level plan, including onboarding and access for your team. We offer a 30-day free trial of our Enterprise level plan, including onboarding and access for your team. Request your trial here.

Enterprise 116

Enterprise Banking Customer Feedback Article 116

Userpilot

MARCH 26, 2024

They offer their basic version for free and their premium version (Google Analytics 360) available for enterprises upon request. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial. It also offers a free plan and a 15-day free trial.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

They offer their basic version for free and their premium version (Google Analytics 360) available for enterprises upon request. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial. It also offers a free plan and a 15-day free trial.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

They offer their basic version for free and their premium version (Google Analytics 360) available for enterprises upon request. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial. It also offers a free plan and a 15-day free trial.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

They offer their basic version for free and their premium version (Google Analytics 360) available for enterprises upon request. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial. It also offers a free plan and a 15-day free trial.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

They offer their basic version for free and their premium version (Google Analytics 360) available for enterprises upon request. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial. It also offers a free plan and a 15-day free trial.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52