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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. This meant that whatever direction we decided to go with, customers should know what was happening in each part of a series without ambiguity or need to guess. The early prototype used to test Series with dozens of customers.

Messaging 232
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CPO Series Spotlight: Kanthi Muthiah’s PDLC Insights

Dragonboat

We recently sat down with Kanthi Muthiah, a seasoned CPO with a wealth of experience in the fintech space, in an exclusive CPO Series webinar for new product leaders.

Webinar 59
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The Common Sense Series?—?Never Neglect Your Internal Stakeholders

The Product Coalition

The Common Sense Series?—?Never The Common Sense Series?—?Never Never Neglect Your Internal Stakeholders 4 ways to make sure people will follow you to the moon Photo by Marvin Meyer on Unsplash Sounds really straightforward doesn’t it? And yet it seems like buy-in from internal stakeholders is very often taken for granted.

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Showcase Webinar Series

Agile Velocity

Join us for a series of Showcase Webinars exploring the most crucial Agile topics of today. . The post Showcase Webinar Series appeared first on Agile Velocity. It’s openness, curiosity and a willingness to embrace paradox, rather than choose up sides.

Webinar 94
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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this.

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Productboard has raised a $125M Series D

ProductBoard

Today, Productboard announced a $125M Series D funding round led by Dragoneer Investment Group with Tiger Global as the secondary lead investor, and participation from existing investors Bessemer Venture Partners, Sequoia Capital, Kleiner Perkins, Index Ventures, and Credo Ventures.

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Burnout, Leadership, and the Blurred Lines Between Them [Product Alignment Series]

Emerge Insights

His courageous account dispels the romanticized hustle culture narrative as he exposes […] The post Burnout, Leadership, and the Blurred Lines Between Them [Product Alignment Series] appeared first on EMERGE | UX Agency.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development!

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role.

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Identify Assumptions, Hypothesize Quickly: Generating Useful Feedback to Improve Your Product

Speaker: Scott Sehlhorst - President of Tyner Blain, Product Management and Strategy Consultant

What we build are features, intended to add value for our customers and advance our company's financial goals. To know what to measure, you have to unearth your assumptions of how each feature will make things better, and form testable hypotheses.

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A Product Manager's Guide to Working Effectively with Engineering Teams

Speaker: Sayanti Ghosh, Product Manager – AI/ML at Teck Resources Ltd.

“There’s probably no more important relationship for a successful product manager than the one with your engineers" (INSPIRED by Marty Cagan). Behind every great product there is not one but many people, all of whom work tirelessly to combine technology and design to solve customer problems and meet business needs.

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How AI and ML Can Accelerate and Optimize Software Development and Testing

Speaker: Eran Kinsbruner, Best-Selling Author, TechBeacon Top 30 Test Automation Leader & the Chief Evangelist and Senior Director at Perforce Software

Though DevOps is a relatively new role, it’s one that allows visibility across the whole operation, making it important to senior tech positions. It's no secret that CTOs need to have a full understanding if they want to be successful, but does that make them responsible for developer productivity?

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Achieving Elite and High Performance DevOps Using DORA Metrics

Speaker: Nico Krüger, Senior Director of Solutions Engineering at Rollbar

How is your organization’s DevOps doing? Do you have strategies to both identify problems and improve performance? DevOps Research and Assessment (DORA) has identified four key metrics to help organizations understand where their DevOps stands and how it can reach an elite level of performance.