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10 Customer Success Predictions for 2023

Gainsight

Many companies have a fragmented set of sites—training, community , documentation, self-service, etc. Many companies have a fragmented set of sites—training, community , documentation, self-service, etc. Monetization. The post 10 Customer Success Predictions for 2023 appeared first on Gainsight Software.

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The Ultimate Chief Customer Officer (CCO) Job Description

Gainsight

Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders. Yet if you asked 100 SaaS CEOs to define a CCO’s roles and responsibilities , chances are you’d get 200 answers. Bob Stoneking, and Vineet Puri.

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TEI 227: IoT is coming to a product near you, maybe even yours: what product managers need to know – with Daniel Elizalde

Product Innovation Educators

In the past, we may have categorized a product as being digital, physical, or service. He also has trained numerous product professionals through his consulting practice, online courses, and his popular course at Stanford University. They do not know how to secure and monetize these products. Challenges with IoT products.

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A Primer on Business Strategy From Hamilton Helmer's 7 Powers

Sachin Rekhi

Netflix's traditional streaming service put it in a precarious strategic position as it had to continually license content from owners, pay licensing fees based on consumption, and renegotiate those deals every few years. Beyond product/market fit, it turns out business strategy really does matter. Scale economies.

Strategy 212
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Digital Transformation: What Product Managers Need To Know

The Product Coalition

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. By utilizing digital technologies and data to re-imagine products, services, processes, and customer experiences, businesses can stay ahead of the competition and drive growth.

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Top 11 Female Product Management Influencers to watch in 2022

Userpilot

Her company, Produx Labs, provides product management training. Through the Product Talk Academy, she has trained over 8,500 product people in discovery skills. Melissa Perri – Speaker, consultant, and teacher in Product Management. Author of “The Build Trap”. She advises executives around the world regarding product management.

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How Today’s Top SaaS Companies Build an Ecosystem Moat by Austin Yang, Product Drive 2022

Userpilot

They provide customers services that SaaS companies would struggle to deliver at scale. Independent educators help train users in niche applications of the product. For example, both Google and Microsoft offer their users a range of different software solutions closely integrated with each other and fulfilling different roles.