Product Management University

MARCH 23, 2023

You’re probably not going to make the shortlist and it’s easier to ghost you than deliver the bad news. You’re essentially making statements you know buyers agree with and telling stories about the real world they live in every day. As you should, you explain how the product supports the one-off scenario. The trap door is now open.

Demo 243

Demo Product Research Systems Review Workshop 243

Intercom, Inc.

JANUARY 31, 2023

However, getting from technological breakthrough to useful applications is far from straightforward. The trickiest thing about large language models (LLMs) is that they’re great at appearing plausible, even when they’re wrong. This means we need to think carefully about how to apply the tech in practice to make it truly useful.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Intercom, Inc.

JUNE 14, 2022

Specific types of push notifications that add value to users include: Targeted news items , including weather updates, political news, and industry updates tailored to the user based on their specific interests. . Research shows that the average US smartphone user receives 46 app-based push notifications each day.

Research Software 118

Research Software User Testing Messaging Government 118

The Product Coalition

JANUARY 11, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. More about that later. To distinguish between a reporter and a commentator — it’s like the difference between a “ news reporter ” and a “ news presenter ”.

Reporting Tools 115

Reporting Tools Education Research Software Construction 115

UX Planet

FEBRUARY 22, 2024

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? Think about it — when was the last time you read a lengthy article without succumbing to the temptation of checking your phone or clicking on a hyperlink that led you down a rabbit hole of distraction? The answer might surprise you.

Research Software 88

Research Software Analytic Tools Technical Review Technology 88

The Product Coalition

JANUARY 26, 2024

As we work together to make product learning accessible, we invite you to read these articles to learn more about what we do. Perhaps that’s why you decided to become a writer, because to write usually motivates one to learn more about things. Read more ] Product Coalition is About Clarity. We are a community of volunteers.

Article 121

Article Reporting Tools Education Definition 121

Roy Madden

AUGUST 17, 2021

How one cybersecurity analyst leveraged Feedly to proactively evaluate news around the breach and protect his company and their clients and stakeholders. Back in 2020, it wasn’t hard to find information about the SolarWinds breach. WillowTree uses Feedly for Cybersecurity to separate the actionable insights from the noisy commentary.

Data Visualization 114

Data Visualization Reporting Tools Document Customer Feedback 114

The Product Coalition

JANUARY 12, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. More about that later. To distinguish between a reporter and a commentator — it’s like the difference between a “ news reporter ” and a “ news presenter ”.

Reporting Tools 100

Reporting Tools Education Research Software Construction 100

Product Talk

APRIL 12, 2023

That’s a mouthful, but we basically asked teams about their discovery habits, trying to understand how different habits impact product success. Do you want to react to that one about whether that’s increase revenue or decrease costs? I sometimes have teams that say about their outcome, ‘It’s both.

Government 184

Government User Testing Product Research Customer Experience 184

Intercom, Inc.

OCTOBER 6, 2022

Below is the email that Eoghan sent to the company after sharing the news with employees at All Hands. In the two years since, I got the break I needed, started some new passion projects, and found more time for investing in and helping some great new founders, a number of which are former Intercom employees. And so here I am!

Vision 118

Vision Customer Experience 118

Lenny Rachitsky

MARCH 21, 2024

In our conversation, we discuss: Why, and when, getting press is worth your time Common misconceptions about the impact press can have The second-order effects of press Which areas each publication (TechCrunch, Axios, The Verge, etc.) Pitching the press is different from pitching customers—it’s not all about key metrics.

Reporting Tools 90

Reporting Tools B2B Customer Experience Startups 90

The Accidental Product Manager

MAY 8, 2023

With deliveries, sometimes later is better Image Credit: Javi The good news is that your customer has ordered your product. The bad news is that they don’t have it yet. As a product manager, how should you go about dealing with this delay? What Should We Tell Customers About Deliveries? – Dr.

User Testing 65

User Testing Customer Experience Customer Feedback Product Management 65

Intercom, Inc.

APRIL 6, 2020

With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again. They may even prove a small distraction from what can seem like universally bad news right now. It’s an honest and entertaining talk that anyone who manages people will benefit from.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

Product Management University

JULY 16, 2023

The good news is the new ways of getting to those same outcomes are usually a lot easier than they used to be because of the technology advances. Before You Even Think About Features… Do the following before you even consider features. That’s right. Shoot for outcome parity.

Technical Review 130

Technical Review Software Review Customer Experience Vision 130

Roy Madden

NOVEMBER 3, 2021

It was a more time consuming process compared to how we do things now, and on reflection, it was less structured ” He adds, “We’d have all sorts of set places we would go to to get the news and to get the latest vulnerabilities. Like many current Feedly for Cybersecurity teams, Chris had been using Feedly for personal use in the past.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

Intercom, Inc.

JUNE 21, 2022

Our global community appreciates the importance of strength in numbers and a huge chunk of that margin are the allies that show up to love us, support us, and help us make change. To us, an ally is someone who supports, stands up for, and encourages the LGBTQI+ community. So, let’s talk; what’s up with allies?

Education 118

Education Government Reporting Tools Events 118

Mind the Product

NOVEMBER 10, 2017

Nelson, program architect at IBM Studios, shared how important it is for us as product leaders to care about the spaces we work in – and how those spaces have an impact on our work. Studios are all about making, experimentation, play, and collaboration. In this illuminating talk from Mind the Product London 2017, Sarah B.

Product Research 252

Product Research Testing Leadership 252

The Accidental Product Manager

MAY 15, 2023

There are a lot a parts to this job that we wish we could have someone help us with. The good news is that we are living in the 21st Century and that means that we can harness the power of algorithms to automate parts of our job. However, it can be all too easy for us to hand a job off to an algorithm and then walk away from it.

User Testing 65

User Testing Product Research Product Management Product Manager 65

Product Talk

SEPTEMBER 6, 2023

One thing that I was really impressed about when we prepared for this event is that over the years, Teresa taught 12,000 product folks through her Product Talk Academy. What is it, in your own words, that you would say product discovery does for all of us in our organizational contexts? 12,000 people that she taught. Teresa: Perfect.

Product Research 238

Product Research User Testing ChatGPT Research Software 238

The Product Coalition

MARCH 3, 2024

My husband’s parents live about an hour away from where we live, so we have a lot of quality time to talk to each other during these two hours of back-and-forth drive. Before we had kids (that changed the entire experience of those two hours) we used to have deep conversations during these trips. Very different indeed.

Research Software 114

Research Software Leadership Government Definition 114

Alchemer Mobile

DECEMBER 5, 2022

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. This is about much more than ratings. It’s about more than improving an app’s rankings.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Intercom, Inc.

APRIL 6, 2022

The good news is that with the right platform powering your customer communications, one doesn’t need to happen at the expense of the other. We’ve observed that as a result of being so focused on this initial response time, we have an average close time of just about two hours for most of the cases that we open up with customers”.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Alchemer Mobile

DECEMBER 22, 2020

One major entertainment network tags different pieces of content in their app so they can suggest new, personalized content based on previous consumer browsing behavior. Another major news outlet we work with suggests topics to follow, articles to read, and more based on certain pages visited or articles read.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Intercom, Inc.

OCTOBER 13, 2022

And if you ask us, the answer to these challenges is in-product communication. Welcome to New at Intercom, coming to you from the Intercom R&D headquarters in Dublin, Ireland. Thank you for joining us today. We’re excited to share five brand-new product announcements with you today. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Roy Madden

AUGUST 17, 2021

Went from spending 2-3 hours sorting through threat intelligence news to 30 minutes of reading only the most relevant articles. Drew is deeply passionate about cybersecurity and wants to get the word out to everyone in the company. Drew is deeply passionate about cybersecurity and wants to get the word out to everyone in the company.

Data Visualization 87

Data Visualization Reporting Tools Research Software User Testing 87

Mind the Product

APRIL 19, 2020

Being spread across seven US states meant that much of the team was already distributed, giving them an advantage at the point of lockdown. The bigger shift, she told us, has been in planning, prioritisation and in dealing with the increased uncertainty. Today, they’re much closer to the daily news operation.

Leadership 123

Leadership Roadmap Customer Experience Product Research 123

Gainsight

AUGUST 20, 2020

In my brain, I’m always thinking about our clients. I don’t know about your company, but a HUGE part of our sales at Gainsight is related to people at clients taking on new roles at prospects and bringing us along. Pay Attention to Client News. What new products are they launching?

Software Review 105

Software Review Customer Experience Customer Feedback Positioning 105

The Accidental Product Manager

NOVEMBER 6, 2023

The goal is to find a way to capture the adults who never stopped playing Image Credit: manuel | MC Game product managers are always looking for new markets that they can enter. Game product managers have only recently started to consider how they might go about convincing adult gamers to start playing more games.

Product Management 73

Product Management Product Manager Entertainment Management 73

Roy Madden

MAY 27, 2021

This analyst team designed AI-powered security Feeds in Feedly that proactively alert them about specific topics, threats, and threat actors. This Feedly for Cybersecurity client has graciously allowed us to share their story on the condition of anonymity. Started using Feedly Cybersecurity: 2020. Case Study.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Intercom, Inc.

JANUARY 24, 2023

Setting ourselves up Our experience in creating previous product visions had taught us that a vision brief is a critical doc to create upfront. We were excited about a lot of the ideas here: consolidating all content, greater configurability, ML-powered suggestions. And, some parts felt ambiguous too: What exactly was that News card?

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Mixpanel

FEBRUARY 10, 2023

Details and registration Builders Networking Breakfast February 22 – Singapore We’re inviting founders and builders to join us for an exclusive breakfast networking event before SaaStr APAC 2023 kicks off. Come to network and find discussions on best practices, new technologies, general tech news, and the hiring scene for PMs in London.

Events 59

Events Analytic Tools Feedback Software User Testing 59

The Product Coalition

DECEMBER 28, 2020

From news feeds to social media and magazines, we like to watch videos everywhere since they transfer information faster and more effectively. In 2021, brands can use the power of video marketing to drive audience engagement and increase conversions. In 2021, we expect the growing popularity of animated explainer videos.

Marketing 179

Marketing Advertising Airlines Magazine 179

Mind the Product

JANUARY 30, 2020

Facebook News Feed. The introduction of the Facebook News Feed is a pinnacle example of disrupting momentum behavior. The new layout of Facebook’s “home page” was completely different from its prior iteration. Facebook’s News Feed has now gained momentum behavior of its own (Image: Jakraphong Photography/Shutterstock).

Customer Experience 164

Customer Experience User Testing Research Software UX 164

Mironov Consulting

DECEMBER 17, 2023

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”   What events down the road might force us to “fix” this connector? NASDAQ might introduce a new transaction type such as “ post-only.” 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Nulab

SEPTEMBER 14, 2022

What better way to wrap up the summer than with some exciting news and a round of thanks to our loyal users? Learn more about the methodology here. And because businesses have new team members joining all the time, we wanted to make Kanban boards and other Backlog features quick and simple to learn.

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

Intercom, Inc.

APRIL 23, 2020

In our “new normal,” we’ve had to learn how to not only work but to exercise, cook, and socialize, all while spending the vast majority of our time inside. ” Wellness tips you can use. It’s hopeful advice for us all.

Research Software 197

Research Software User Testing Customer Experience Healthcare 197

eG Innovations

NOVEMBER 22, 2022

The eG Innovations Korea Customer and Partner’s Day 2022 brought together our customers and major partners to learn more about the latest features and best practices for implementing eG Enterprise. The 2022 eG Innovations Korea Customer and Partner’s Day??. How to build an integrated dashboard for eG Enterprise – Winscore.

Customer Experience 98

Customer Experience Seminar Enterprise Dashboard 98