Product Culture

SEPTEMBER 7, 2022

Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. Need more help?

Naming 52

Naming Roadmap Vision Books 52

Product Culture

AUGUST 30, 2022

Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. And of course.

Banking 52

Banking Software Review Naming Books 52

Product Culture

SEPTEMBER 21, 2022

And the Book Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. Either job: ping me.

Customer Experience 52

Customer Experience Naming Books UX 52

Product Culture

AUGUST 17, 2022

Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. Speaking of which.

Naming 52

Naming Books Roadmap Events 52

Product Innovation Educators

DECEMBER 12, 2022

How product managers can align stakeholders on product projects. Aligning the perspectives of stakeholders on a product project is desirable as well as difficult. He is the co-author of the book Product Roadmaps Relaunched: How to Set Direction While Embracing Uncertainty. The goal is alignment of the team.

Product Research 83

Product Research Workshop User Testing Management 83

Product Culture

APRIL 5, 2023

More Stakeholder Egos The book I'm writing with Melissa Appel , Aligned: Stakeholder Management for Product Leaders , is in the home stretch. Want to join the Early Readers Club to get access, talks and learning opportunities through Slack and Zoom? Want to shape our book? Questions?

Roadmap 52

Roadmap Naming Books Information 52

Product Culture

OCTOBER 5, 2022

More Stakeholder Management Help Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom.

Naming 52

Naming Books Roadmap Events 52

Product Culture

JULY 13, 2022

There are many books on the hard skills of product management, but not much on the soft skill of stakeholder management. In my experience, driving alignment is the most critical tool for the success of your product — and your career. Aligned: Stakeholder Management for Product Leaders will be published by O'Reilly next year.

Books 52

Books Naming Information Product Management 52

Product Culture

AUGUST 3, 2022

Align the Grumps Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. Tell me a story.

Naming 52

Naming Roadmap Books Customer Experience 52

Product Talk

JULY 19, 2023

While she was at Wayfair, Jenny led the product book club, which read some titles that should sound familiar to Product Talk readers, like Empowered and Continuous Discovery Habits. In her last six months at Wayfair, Jenny started working on Wayfair’s Global Product Community with Liz Lehtonen (more on Liz shortly!),

Analytic Tools 175

Analytic Tools Product Research Customer Experience User Testing 175

Product Talk

JANUARY 19, 2022

If you align revenue with creating value, then revenue is a proxy for measuring impact. If you align revenue with creating value, then revenue is a proxy for measuring impact. But this motivation rarely aligns with the scheduled workshop. We can’t forget the book. Tweet This. I wasn’t willing to increase my capacity here.

Product Research 197

Product Research Workshop Weak Development Team Books 197

Product Culture

SEPTEMBER 29, 2022

The Book Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. How is yours?

Roadmap 52

Roadmap Naming Books Information 52

Product Culture

JULY 27, 2022

Melissa and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. Tell me a story. Coincidence. Questions?

Roadmap 52

Roadmap Naming Books Positioning 52

Product Culture

JULY 20, 2022

I go in deep on Product interviewing in Chapter 3 of my book Product Roadmaps Relaunched. My Next Book Aligned: Stakeholder Management for Product Leaders will be published next year. Want to help the authors write the best book possible? Tell me a story.

Naming 52

Naming Books Roadmap Information 52

Product Culture

DECEMBER 21, 2022

I’ve distilled my book Product Roadmaps Relaunched into an online masterclass. Self-Paced Online Roadmap Course I've done it! It has updated and expanded content, exercises, templates, and help when you need it.

Roadmap 52

Roadmap Naming Vision Books 52

Product Culture

AUGUST 10, 2022

Align the Grumps Melissa Appel and I are writing Aligned: Stakeholder Management for Product Leaders , a book that will be published next year. Want to help us write the best book possible? Join our Early Readers Club to get early access, talks and learning opportunities through Slack and Zoom. Tell me a story.

Vision 52

Vision Agile Naming Roadmap 52

Intercom, Inc.

MARCH 12, 2020

These are just a few of the ideas Shep Hyken covers in his newly updated book, The Cult of the Customer. Shep’s book covers five “cults” : uncertainty, alignment, experience, ownership, amazement. And when I went to the bookstore and looked for something to speak, I was drawn toward customer service books.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

ProductPlan

MARCH 7, 2023

have the weighty challenge of bringing these diverse PMs together to form a cohesive team with a unified vision and aligned goals. George wrote several books that explore leadership: True North: Discover Your Authentic Leadership and Discover Your True North.) “The The alignment of all three is considered sacred and unshakeable.

Data Visualization 52

Data Visualization Customer Experience Feedback Software Customer Feedback 52

PMLesson's Ace the PM Interview

FEBRUARY 6, 2019

What kinds of clubs and organizations are best to get involved in? In such a club, you receive regular feedback from experienced writers, which helps accelerate your skill development. They can create alignment among different stakeholder groups towards a single north star. Should students focus on honing their technical skills?

Research Software 97

Research Software Artificial Inteligence Feedback Software User Testing 97

The Product Coalition

AUGUST 12, 2021

When we all performed our jobs exceptionally well, it felt like playing on a world class soccer club. Team success can only happen when everyone is aligned. My hybrid team at Etsy had a standing weekly lunch where we booked a conference room to meet in person and via video. from design briefs to each project-related channel.

Technical Review 146

Technical Review Leadership Software Review Construction 146

Andrew Chen

NOVEMBER 3, 2021

Above: Prosperity Club, one of the first chain letters. Importantly, I have a chapter of my upcoming book, The Cold Start Problem, where I argue that viral growth is a flavor of network effect (more on that later) — which has important implications on how to amplify its effect. ( I appreciate your support).

User Testing 72

User Testing Onboarding KPIs Customer Experience Reference 72

ProductPlan

JULY 23, 2020

My time here has been unlike anywhere else, which is rooted in the focus on communication, alignment around projects, and the transparency from our leadership team. I synced up with our Director of Product Management (Annie ) and SVP of Engineering (Mark) to agree on which projects align with the business goals for the given sprint.

Engineering 66

Engineering Software Review Feedback Software User Testing 66

Gainsight

JANUARY 4, 2021

Customer Love Book Club: The Expansion Sale ( Watch the webinar recording ). Stakeholder Alignment: 3 Tips Manage Stakeholder Relationships and Improve Retention. The Expansion Experts: How the Gamechangers at Mitek Fuel Customer Growth ( Watch the webinar recording ). Customer Visibility Drives Success For Plex Systems.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Gainsight

JUNE 11, 2021

There are four types of questions (based on the book Humble Inquiry: The Gentle Art of Asking Instead of Telling by Edgar Shein): humble, diagnostic, prompting, and process-oriented. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Sachin Rekhi

JUNE 16, 2019

The title of the book itself, The Score Takes Care of Itself, was one of Bill's favorite phrases and one of the most important leadership lessons Bill talks about throughout the book. Going through OKR exercises helps you collectively align on what those ultimate metrics that really matter for the company should be.

Technical Review 123

Technical Review Leadership Systems Review Banking 123

Lenny Rachitsky

JANUARY 16, 2024

But once the equations are defined, your teams are aligned, and the equations operationalized, you’ll experience a huge force multiplier—because everyone will be focusing their energy on the same (high-leverage) levers. This includes companies like Warby Parker, Casper, Glossier, and Dollar Shave Club.

User Testing 122

User Testing B2C Outbound Feedback Software 122

Userpilot

OCTOBER 15, 2023

The period should align with your objectives and be enough to gather relevant data. You can also create Custom Events that club multiple features and user actions together to better understand the big picture. So, always aim for trend reports of highly specific user segments. Cohort retention analysis in Userpilot.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

ProductPlan

FEBRUARY 3, 2021

Still, they run a fairly high risk of creating a costly value gap with customers when the promise of perceived value doesn’t align with a customer’s real experience with the product. Doing what matters and creating a meaningful culture aligned with that belief are two non-negotiables at ProductPlan. Sometimes they even walk away.

User Testing 103

User Testing Research Software Customer Experience Software Review 103

The Product Coalition

NOVEMBER 16, 2020

Artists could have a “Bookings” button to receive well-formatted booking requests. Music listeners could then bridge the digital world to the real world and better understand where the music they love is played, discover new clubs, what are their next events and new artists that have played there.

Product Research 83

Product Research Positioning Customer Experience Research Software 83

PMLesson's Ace the PM Interview

FEBRUARY 6, 2019

What kinds of clubs and organizations are best to get involved in? In such a club, you receive regular feedback from experienced writers, which helps accelerate your skill development. They can create alignment among different stakeholder groups towards a single north star. Should students focus on honing their technical skills?

Research Software 40

Research Software Artificial Inteligence Feedback Software User Testing 40

The Product Coalition

DECEMBER 12, 2019

Start with WHY As Simon Sinek says in his book “Start with Why” ( here’s his TED talk ), the cornerstone of every company is to know crystal-clear the vision and purpose of its existence (Jim Collings would refer to the focus on a single defining idea as the ‘the hedgehog concept’ ). It’s like “Fight Club”. Look at how we want to help.”

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Amplitude

JANUARY 15, 2020

We held our first Quarterly Book Club , featuring Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces by Karen Catlin. In 2020, we plan to have liaisons familiar with the cause or celebration advising on all events to ensure they’re aligned with the groups of people we hope to recognize and celebrate.

Feedback Software 52

Feedback Software Education Events Banking 52

Amplitude

JANUARY 15, 2020

We held our first Quarterly Book Club , featuring Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces by Karen Catlin. In 2020, we plan to have liaisons familiar with the cause or celebration advising on all events to ensure they’re aligned with the groups of people we hope to recognize and celebrate.

Feedback Software 52

Feedback Software Education Events Banking 52

The Product Coalition

JUNE 10, 2018

The word “influence” can often conjure up images of debate club, where the most articulate and persuasive speaker often carries the day. all the key groups will stay aligned and pointed in the right direction. Ultimately, this is one of those squishy soft skills that you can’t learn in a book, or class (or even by reading this piece).

Product Management 60

Product Management Product Manager Product Research Technical Review 60

ProductPlan

FEBRUARY 3, 2021

Still, they run a fairly high risk of creating a costly value gap with customers when the promise of perceived value doesn’t align with a customer’s real experience with the product. Doing what matters and creating a meaningful culture aligned with that belief are two non-negotiables at ProductPlan. Sometimes they even walk away.

User Testing 52

User Testing Research Software Customer Experience Software Review 52

Product Talk

AUGUST 10, 2016

It’s working so well that I feel compelled to write a book about it. I hope to have the book ready by early 2017 and I’ll be blogging bits and pieces along the way. For example, we might become more active in our church community or with a social club. I’ve written twelve blog posts about this book—you can find them here.

Research Software 241

Research Software Product Research User Testing Customer Experience 241

Mind the Product

JULY 10, 2018

I recently read Tom Verducci’s book The Cubs Way: The Zen of Building the Best Team in Baseball and Breaking the Curse, which documents the Chicago Cubs transformation from worst to best and ultimately win the World Series in 2016 after a 108-year drought. Create a Cultural Revolution.

Magazine 86

Magazine Reporting Tools Leadership Feedback Software 86