Product Talk

DECEMBER 20, 2023

You’re creating a regular habit of talking to customers , you’re identifying opportunities and assumptions and building out your opportunity solution tree and starting to run small tests to explore different ideas. Everything is going great right up until one of your stakeholders , like your CEO, approaches your team with a shiny new idea.

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Product Talk

MARCH 13, 2024

This was a question that recently came up in the Continuous Discovery Habits community , where one member was wondering about how to make this transition as smoothly as possible. Himanshu Swaroop , a Transformation Consultant, shared his experience as an advisor at an insurance client where teams used to be set up based on functions.

Research Software 294

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Roman Pichler

NOVEMBER 1, 2022

Listen to the audio version of this article: [link]. This makes the roadmap harder to understand, and it increases the effort to keep it up to date. Therefore, be careful not to mix up goals and features. The development team members regularly work overtime, are permanently stressed, and end up being exhausted.

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Userpilot

APRIL 21, 2024

Start creating conversion paths by defining their goals from the customer and business perspective. A conversion path is a sequence of steps the user has to complete to reach a goal, such as signing up for a free trial, booking a demo , or making a purchase. Signing up for a conference? It can increase conversions by up to 86%.

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The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. You never start with all the pieces to the puzzle; so it’s up to you to find as many as you can and then choose a path forward.

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Product Management University

APRIL 17, 2024

Sales signs up for a number and then everyone does whatever’s necessary to hit the number. According to a Gartner Group article in January 2024 , they expect AI software to grow at a CAGR of 19.1% If you’re growing less, you’re giving up market share. If you’re in product marketing, you know all too well how this works.

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UX Studio

FEBRUARY 15, 2024

Read our article about AI tools for design and research to get a closer overview. Also, we believe it’s crucial to start experimenting with these as soon as possible. But if you’re curious about these, Jakob Nielsen talks about some of them in his article. Check out our blog today and start learning!

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Research Software Product Research ChatGPT Generative AI 93

Intercom, Inc.

JUNE 13, 2022

Without further ado, here’s what our Intercom chefs have been cooking up over the past month. To explore our new reporting capabilities, check out our help center article here. To learn more, check out our help center article. Learn how to get started in this help centre article. Satmetrix Systems, Inc.,

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Intercom, Inc.

NOVEMBER 17, 2021

Make it easier to self-serve with Articles in the Messenger. Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? With an expanded window, it’s easier than ever to read articles in the Messenger. Customer feedback: Hello!

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Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Book a demo to get started!

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Intercom, Inc.

JANUARY 31, 2023

It has also made it hard to tell what potential applications will ultimately be transformative, or merely end up being toys. It’s also great if someone is out sick and the team needs to pick up their tickets. This means we need to think carefully about how to apply the tech in practice to make it truly useful. Great stuff!”

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UX Studio

APRIL 19, 2024

Home page Both websites start with an almost full-screen “most recent” article or video. This helps users make sure the content is up to date. Schedule Let’s start with the Real Madrid calendar page. One can click it up to 10 times, making superfans rejoice. Let the battle begin!

Data Visualization 87

Data Visualization User Testing Customer Experience Reporting Tools 87

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. took advantage of a modular system when they started to sell entire houses through their mail order catalogs. Typically it’s presented as a diagram. Back in 1908, Sears Roebuck and Co.

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Andrew Chen

FEBRUARY 5, 2024

Ask them to sign up and 90% will hit the back button to avoid putting in their email and password. Ask people who’ve arrived from Google to read an article, to subscribe and get more updates, and 99% will head back to find the next article. I asked whether each field in a sign-up form is really needed, or is optional.

Customer Experience 91

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Intercom, Inc.

OCTOBER 21, 2020

Keeping our customers’ needs in mind helps us create content that sets our customers up for success, and motivates them to achieve it. Here are 7 strategies you can use to create help articles that really help. Define how your article helps users. To excel with a feature or product – create a best practice article.

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UX Planet

JANUARY 4, 2024

Find tools, articles, talks, and everything you need on design systems. . — Interaction Design Foundation” Design System Repositories: Explore renowned open-source systems from leading global companies.

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The Product Coalition

AUGUST 4, 2023

Here is how to level up your skills. A few assumptions: I assume you have zero technical background and start from scratch. You are willing to invest 3–4 hours weekly to level up. If you take only one advice form this article it’s the SQL part — being able to query your data is a superpower for Product Managers.

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Intercom, Inc.

FEBRUARY 16, 2021

Try drawing an animal, or a vegetable, or a fruit that doesn’t exist – you’ll end up with some bizarre drawings but each of them will be an elaborate combination of elements you’ve seen before. The more basic elements you have starting out, the more objects you can potentially create, and the more complex each object will be.

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Brian Balfour

JULY 31, 2023

We were shocked when we looked up the stats. Let me know on LinkedIn How LinkedIn’s AI Assisted Content Loop Works The feature is called a "collaborative article." They then use AI to generate the structure and headlines of the article. This adds UGC content to the AI generated article. Is this something you’d listen to?

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The Product Coalition

JUNE 23, 2022

The “Map” that so many product teams are missing, is collaboratively wrought user stories The Current State Let me know in the comments if this sounds vaguely familiar: Someone higher up than you in the company comes to you and says that for the next quarter they need X delivered, and they need it delivered by Y date. You start to sweat.

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Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs.

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The Product Coalition

FEBRUARY 14, 2023

Case studies are a great way to build up the habit of writing the diversity of your thought process Take a problem, open up google docs/notion & start writing. Start by understanding some basic frameworks and evaluating past solutions of different case studies. Then start trying it out on your own.

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Mind the Product

SEPTEMBER 22, 2020

Sarcasm aside, Adam’s made good use of the BLUF technique: Bottom Line Up Front, a short template, clearly laying out what the team is working on and how they plan to do [.]. Any system starts to fall back into disorder given any amount of time, and alignment is prone to entropy like any other system. Know the perfect guest?

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UX Planet

FEBRUARY 25, 2024

My favorite design courses I have personal experience with all the courses I mention in this article, and I also included my own courses, I really hope you’ll find my list useful! If you want to check out Erik’s teaching style first, start here: Erik’s blog (e.g. by Michael Riddering Figma Academy 2.0

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Product Innovation Educators

FEBRUARY 19, 2024

We define VOC as it’s described in an article called Voice of the Customer written by my co-founder John Hauser and his then-graduate student Abbie Griffin. Voice of the Customer is a systematic, thorough process that starts with qualitative interviews to understand customers’ needs. Our gold standard is 30 interviews.

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Research Software Systems Review User Friction Product Research 105

Mixpanel

APRIL 18, 2024

In this article, I’ll show you how my team and I approach product rollouts at Mixpanel in four major stages—and why no step should go skipped. Stage 1: The pre-rollout In B2B, planning the launch of a new feature or product should happen weeks—sometimes even months—before the product team even starts building anything.

Data Visualization 101

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Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. For a user flow to be complete, it must highlight the starting point of the interaction , steps users take, key decision points along the flow, and finally, an endpoint. Basic login/sign-up flow chart. Here are the steps to follow: 1.

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The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

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The Product Coalition

SEPTEMBER 29, 2022

I am so sorry but this article might make you rethink some organizational decisions you have made in the past. I always start with a definition before delving into details. Scale friendly Scale friendly is simply put — making a plan building a product, marketing it, and scaling up from there. Either way, no pressure.

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The Product Coalition

FEBRUARY 20, 2023

Since PMF usually shows up as more of a gradient rather than a binary quality (you might have a somewhat of a weak PMF or a very strong PMF) it can be difficult to truly say with confidence that you’ve found it. Money from customers is piling up in your company checking account. Most articles I’ve read on this topic just stop there.

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The Product Coalition

APRIL 3, 2023

No matter how many articles you read, videos you watch, or mock interviews you take, you’ll definitely make mistakes when you step into the real world & deal with real products i.e. products you’ll own. As a new PM, I was always excited to be a part of great teams & start my work. But that’s a grave mistake.

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The Product Coalition

JULY 28, 2023

In this article, I’m going to give my take on data products and why they’re so important in creating value for companies. This is part of a series, where I’ll follow up more specifically on what they are and how we make them. You prepare your space for cooking up that spaghetti bolognaise, but first, wine, and some tunes.

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The Product Coalition

OCTOBER 1, 2020

Photo by Jessica Ruscello on Unsplash A few people have asked me recently how to cast a wider net on their product knowledge, or simply how to get started with it. If you read 2 posts to start every workday, that’s 40 posts a month? If you read 2 posts to start every workday, that’s 40 posts a month?—?12.5 5 / 40 = 12.5

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The Product Coalition

JUNE 24, 2022

Every other day I seem to come across several new articles describing how to pass the infamous product manager interview. Apparently, what I don’t see is many articles aimed at helping people understand what the product manager position is actually like, and whether it is a good fit for them? Heck, it still does. I know this because?—?you

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The Product Coalition

FEBRUARY 3, 2023

I applied to a bunch of other firms but the pickle was that what I made up in ambition and passion, I lacked in skills and experience. The fortuitous discovery I signed up on Linkedin during that time for my job search and was exploring the platform. My curiosity piqued and I started researching more about the role.

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The Product Coalition

NOVEMBER 7, 2022

Gaming commands a population of almost 3 billion alone, flowing in a whopping $180 billion USD worth of revenue within 2021, according to this article by Cam Waller. I grew up on all its handhelds and home consoles, starting with the original DS back in 2006. During peak planning season for my team, this can drive up to 60.

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The Product Coalition

AUGUST 23, 2023

When designing apps, web pages, websites, digital reports, and similar products, we start with a frame, followed by content, followed by styling. If you haven’t already been doing so, you should start including design as a step in in your development process as a way to get better outcomes and requirements from your stakeholders.

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