Userpilot

JANUARY 5, 2023

NPS survey respondents can be divided into 3 categories: promoters (9-10), passives (7-8), and detractors (6 or lower). What are the categories of NPS respondents? You can divide your NPS survey respondents into 3 categories based on their scores. NPS survey by Userpilot. NPS follow-up question examples.

Data Visualization 91

Data Visualization Feedback Software Customer Feedback Customer Experience 91

Userpilot

JUNE 26, 2023

When applying the Kano Model, you divide your feature requests into 3 categories: Basic features, aka Threshold features – the core features that you would include in your MVP. Very general, doesn’t allow for prioritization within the categories. Kano model The Kano Model is one of the best-known prioritization frameworks.

Framework 95

Framework Feedback Software Onboarding KPIs User Testing 95

Userpilot

JANUARY 26, 2023

It is the ability to look at the world from your users’ perspective and understand their pain points , needs, feelings, and emotions that drive their actions. Next, collate all the information about the users you have, and assign it to the right category. Book the demo ! What is customer empathy? Customer Empathy Map.

User Testing 97

User Testing Product Research Customer Feedback Customer Experience 97

Userpilot

APRIL 28, 2023

Identify the most asked queries and understand the questions, topics, and categories your knowledge base should cover. In addition to customer research, you should consider the perspective of your support and marketing team. One way to approach it is by creating categories and grouping articles into topics.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

JANUARY 11, 2022

From the user’s perspective, this is annoying, since you’re taken away from what you were doing before. From a SaaS company’s perspective, this is a disaster, especially if you are using onboarding software such as Userpilot. From the user’s perspective, this can be both confusing and frustrating.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Usersnap

NOVEMBER 26, 2023

The ‘Now’ category holds well-defined ideas currently in progress or about to begin. Gathering All the Above as Insights To transform these diverse perspectives into a coherent strategy, product teams rely on tools like Usersnap and other integrations, or even manual methods, to collect and centralize insights.

Product Research 52

Product Research Feedback Software Analytic Tools Customer Feedback 52

Gainsight

JUNE 2, 2022

We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. Gainsight knows a thing or two about category creation. And Confluent is innovating a new category of data infrastructure. Now, that is something worth celebrating. What shall they discuss with Jeff?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

ProductPlan

JANUARY 31, 2019

In this blog post, I’ll share an overview of this new role, explain what product operations does, and take a look at how product operations might be helpful to growing product teams. To give you some perspective of just how much variation there is, here’s how a few organizations leverage product ops.

Data Visualization 110

Data Visualization Reporting Tools Product Research Customer Experience 110

Userpilot

JULY 27, 2021

Onboarding UX Pattern Categories. From a user’s perspective, there’s nothing more annoying than multiple slideouts popping up all over the place to try to get your attention when you’re in the middle of doing something. From a UX design perspective, the best way to do this is through a microsurvey. Checklists. Conclusion.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

AUGUST 15, 2022

Monitoring reviews and ratings on famous product review sites (G2, Capterra, and TrustPilot) allows you to understand the best and the worst parts of your product from the customer’s perspective. Userpilot , Survicate, and Qualaroo are some of the best sentiment analysis tools you can use to get insights into customer sentiment.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Good Product Manager

DECEMBER 2, 2015

For those four areas of product management technology categories — Idea Management ; Concept Testing ; Planning, Prioritization and Roadmapping ; and Product Engagement — it describes the category and its benefits, and also provides lists of vendors in each category. — Jeff Lash (@jefflash) November 13, 2015.

Research Software 79

Research Software Analytic Tools Technology Product Management 79

Mind the Product

SEPTEMBER 19, 2019

Mind The Product’s Slack channel is great for product management stuff and jobs (this isn’t an advert for Mind The Product , I promise) and I use MakerPad to hook in with indie founders, creators and entrepreneurs – I find I get a lot from the different perspectives. Marty’s blog is pretty good too. How do I Find a job?

Feedback Software 107

Feedback Software Product Management Product Manager User Testing 107

UX Studio

AUGUST 1, 2017

1st step: Choose categories. There are five categories to brainstorm about from the user’s perspective: Happiness – Measures of attitudes, often collected via survey. After choosing a category, there is a three-step process to follow: Goal > Signal > Metrics. It’s extremely useful! The HEART framework.

Customer Experience 81

Customer Experience User Experience User Testing Analytic Tools 81

Userpilot

FEBRUARY 17, 2022

This is where Henry Ford’s famous quote resonates more than ever as a co-creation mindset is not about letting customers make technology decisions but listening to their pain points and desires from their perspectives and getting feedback as soon as possible. Knowing these 5 categories will help you generate assumptions.

Product Research 98

Product Research Framework User Testing Research Software 98

Userpilot

DECEMBER 31, 2022

You can gain a unique perspective on how your efforts impact your customers’ experiences. Using and analyzing heatmaps can let you see what customers are doing from their perspective as apps or website visitors. Card sorting: It involves asking users to organize cards into categories that make sense to them.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Usersnap

SEPTEMBER 1, 2022

From a long-term perspective, these tools serve as a touchpoint, or a way for businesses to improve upon their interactions with customers, whether that means reassessing how they exchange information with them, handle transactions, or provide services. This sentiment analysis tool also pulls information from websites, blogs, and forums.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 29, 2022

A user story is an informal explanation of a software feature or functionality written from the end user’s perspective. Whether you’re writing a blog post or defining a marketing strategy, a core message is necessary. Everything from blogs to eBooks and even newsletters fall into this category.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

eG Innovations

MARCH 24, 2022

This is another customer blog highlighting common customer scenarios that we typically see while working with large enterprise customers. From an endpoint perspective, the first and easiest step to provide the best possible user experience is to make sure that the latest and greatest version of Citrix Workspace App is being used.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience User Testing 52

Mixpanel

MAY 26, 2020

A great resource who has really shaped my thinking on this is Avinash Kaushik, who writes the Occam’s Razor blog. Based on the analysis, we tried to figure out which category we should focus on, what problems customers were experiencing, and how we could solve them. Collect perspectives from different teams.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Good Product Manager

DECEMBER 2, 2015

For those four areas of product management technology categories — Idea Management ; Concept Testing ; Planning, Prioritization and Roadmapping ; and Product Engagement — it describes the category and its benefits, and also provides lists of vendors in each category. — Jeff Lash (@jefflash) November 13, 2015.

Research Software 60

Research Software Analytic Tools Technology Product Management 60

Intercom, Inc.

JANUARY 27, 2022

Lily Beauvilliers: If I want to get perspectives outside of just Intercom, that’s a really interesting place to go and hear what it’s like being a woman in tech in other companies, to hear other people’s experiences in companies of different sizes and different stages, all that kind of stuff. Walking the talk.

Research Software 138

Research Software Engineering CTO Definition 138

Mind the Product

SEPTEMBER 19, 2019

Mind The Product’s Slack channel is great for product management stuff and jobs (this isn’t an advert for Mind The Product , I promise) and I use MakerPad to hook in with indie founders, creators and entrepreneurs – I find I get a lot from the different perspectives. Marty’s blog is pretty good too. How do I Find a job?

Feedback Software 80

Feedback Software Product Management Product Manager User Testing 80

Arpit Rai

FEBRUARY 26, 2019

from both a short-term and a long-term perspective. Following are the blogs that I refer to to improve my understanding of the industry. In addition to these blogs, I’ve also benefited from books such as Rand Fishkin’s Lost & Founder and Ben Horowitz’s The Hard Thing About Hard Things.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Product Management 40

The Product Coalition

MAY 14, 2019

Looking from a product manager’s perspective, the most critical KPI for any app is its conversions. Get a holistic perspective that goes beyond just a simple event stream of the user’s activities. Users have to complete the path of app conversion goals , in order to fulfil the intended goal for the app owner.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60

Userpilot

AUGUST 13, 2023

Second, it leverages their unique expertise and perspectives. It’s used to prioritize product features into three general categories: Threshold features/Basics – the essential core features that make up the MVP. Finally, it increases ownership. When people are involved in decision-making, their commitment increases.

Data Visualization 97

Data Visualization User Testing Customer Experience Feedback Software 97

Lenny Rachitsky

FEBRUARY 13, 2024

We say proceed with caution, unless you’re including questions that reduce hypothetical bias (see this guide for examples) and you’re focusing on more established product categories (versus products that are brand-new to the world). ” So from an empirical perspective, is MPL better than BDM? Read more

Data Visualization 107

Data Visualization Product Research User Testing Research Software 107

Userpilot

NOVEMBER 16, 2021

The main different categories of in-app messages include: online chat, modals , tooltips , product tours , microsurveys , and product notes. From your customer’s perspective, they can feel like part of a broader dialogue with you, assuming that you incorporated user feedback into the new release. 2-3 questions is plenty.

Feedback Software 97

Feedback Software Messaging Onboarding KPIs Customer Communications 97

Userpilot

FEBRUARY 3, 2023

There are lots of categories you can use to segment customers , including: Demographic (age, education, gender, etc.) Gather insights about your customers from internal teams Businesses often have different departments, each with a different perspective on their customers’ needs.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. The post 40+ Voice of The Customer Questions For Collecting Insightful Feedback appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Product Innovation Educators

AUGUST 29, 2016

He started the On Product Management blog and has been a career product manager, working in Toronto, Canada and Silicon Valley. In the interview Saeed shares four categories of metrics and his 6-stage product model: Build It, Nail It, Scale It, Extend It, Milk It, and. I look at four broad categories. The first one is business.

Product Management 49

Product Management Product Manager Management Management 49

Userpilot

SEPTEMBER 10, 2022

Reporting user needs in this way forces you to look at the problem from a user perspective and express ideas in plain accessible language. It was developed by the CIA and it consists of sets of questions grouped into different categories. Cut through prioritization. The Phoenix Checklist.

Framework 98

Framework Feedback Software User Testing Research Software 98

Mixpanel

MAY 26, 2020

A great resource who has really shaped my thinking on this is Avinash Kaushik, who writes the Occam’s Razor blog. Based on the analysis, we tried to figure out which category we should focus on, what problems customers were experiencing, and how we could solve them. Collect perspectives from different teams.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Userpilot

JULY 22, 2022

Each of them will bring their own unique perspective on the problem and may be able to point out risks that others don’t. Mapping the scopes involves breaking the work needed to deliver the solution down into individual tasks and then grouping them into categories. Writing the pitch. Mapping the Scopes. It is a gradual process.

Feedback Software 97

Feedback Software Product Research Framework Customer Experience 97

Userpilot

JULY 20, 2021

Category competition. But when it comes to category competition we need to see the bigger picture of the market. Yet time and again, users surprise us with their answers and lead us to a whole new perspective of the product. What are the competitors’ features?

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

JUNE 30, 2022

To assess the effectiveness of your onboarding and better understand a customer’s perspective, use in-app surveys to collect their feedback. By approaching product development from the perspective of outcomes, your teams can evaluate multiple solutions and pick those that will bring the most value to the customers.

Feedback Software 89

Feedback Software Research Software Framework User Testing 89

Good Product Manager

AUGUST 17, 2015

In my post on the SiriusDecisions blog — appropriately titled Product Manager vs. Product Owner in Agile: One Person or Two? — We covered several categories of new tools and technologies specifically designed for product management use that have the potential to can improve both the efficiency and performance of product managers.

Workshop 74

Workshop Research Software Feedback Software Product Management 74

Intercom, Inc.

NOVEMBER 20, 2018

How do they describe the category? Blog posts – these can generate leads as more accessible forms of content that help from a Search Engine Optimization perspective as well as serving to educate your audience. What features are most appealing? What do they perceive as the primary benefits?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178